Personal annual work summary is about 200 words. In a blink of an eye, my career as a foreign trade salesman in 202 1 has come to an end. When the new year comes, I think back on the road I have traveled and the things I have experienced 202 1, with joy, excitement, distress, melancholy, doubt and bitterness. 202 1 when the foreign trade business is coming to an end and the new stage of work is about to begin, there are many things to sit down and seriously think about, which need to be summarized and reviewed. Summarize the experience and lessons of foreign trade salesmen in 20021year, and make full psychological preparation for the next stage of work.
202 1 Up to now, as a foreign trade salesman, responsible for foreign trade documents and payment recovery. The specific foreign trade work is as follows:
First, contact the freight forwarder to book the shipping space.
1. Make a consignment note, indicating the port of shipment, the port of destination, the product name, the number of pieces and the gross weight.
2. Ask for the storage address (delivery notice).
Second, make the documents required by the bank and the documents required by the guests.
1. Make commercial invoice and packing list according to the contract.
2. Confirm the bill of lading with the forwarder.
3. Go to the Commodity Inspection Bureau to make a certificate of origin.
4. Make the required documents according to the requirements of the letter of credit.
Third, bank documents.
If negotiation is possible, prepare the negotiation contract, application and export contract, and go through the corresponding negotiation procedures after the bank verifies that the letter of credit is correct.
Four. cancel
Write-off forms must be registered when used and recycled to prevent loss. All documents should be collected in time to check whether there are expired verification forms and missing export commercial invoices.
Documentary is a seemingly simple job. In fact, we must maintain a serious, careful and careful attitude towards every link in our work, because if we make every mistake in our work, it will bring a lot of trouble and losses, such as our mistakes in confirming the certificate of origin and the bill of lading, it will bring some unnecessary losses to the company. If we make mistakes in figures when making a documentary, the loss will be immeasurable. Therefore, we must be careful in our future work.
In order to do a good job in documentary work, I think we should start from the following aspects:
1). We must understand the importance of documents to customers. In our opinion, an inconspicuous mistake will bring great trouble to customers and even directly affect the normal delivery of customers, so it must be accurate.
For example, when confirming the bill of lading, we should pay attention to: port of shipment, port of destination, guest's name and address, notifier, consignor, number of pieces, gross weight (not shown as net weight) and volume, and check them word by word.
After the bill of lading is confirmed, the goods are released after customs declaration, loading and sailing. Let the freight forwarder send the bill of lading. If you need to pay the bill, let them invoice, fax it, fax it and send the bill.
2) create unilateral cases. When we get the certificate of origin, we can make a packing list, put it away first, check it several times a day, and then send the documents to customers, which can effectively reduce the error rate.
3) Tracking payment, documents and goods. Every time we send a batch of goods and a set of documents, we must track them in time until we receive the payment from the customer, so as to complete the tracking of this ticket.
Documentary is a meticulous work and can't be sloppy. A small mistake may bring huge losses to the company. In the specific work process, as a new sales documentary, I have also made low-level mistakes, some of which can be completely avoided.
Documentary work needs to be careful and steady. To do this, first, we must work hard on basic skills and master business skillfully; Second, we should actively cultivate our rigorous and meticulous habits. No matter what kind of things you face, you must first be calm and calm. Third, we should actively communicate with sales managers and colleagues in various departments, so as not to be ashamed to ask questions, ask questions if you don't understand, and ask questions if you have any questions; Fourth, we must have the spirit of perseverance. Documentary may be a novel job at first, but it may cause boredom after a long time and need to be avoided. No matter what job you are engaged in, you are playing your role. Only by perseverance can you make continuous progress. I think only in this way can we make a good documentary and constantly improve our ability, thus laying a good foundation for further development.
My personal annual work summary is about 200 words. Two years (202 1) will soon pass. With the support and help of company leaders and colleagues, I kept learning theoretical knowledge, summed up my work experience, strengthened my self-cultivation, strived to improve my overall quality, strictly abided by various rules and regulations, and fulfilled all the duties of my post. Now I will summarize my work this year as follows:
I. Work attitude
I love my job, can treat every job correctly and seriously, and have a high sense of professionalism and ownership, abide by labor discipline, make effective use of working hours, and ensure that the work can be completed on time.
Second, the business ability
Do more and learn more: I just arrived in the company, and this job is a new challenge for me. But in order to get started as soon as possible, I am not afraid of trouble. I asked the leaders, learned from my colleagues and explored my own practices. Be familiar with the work done in a short time, make clear the procedure and direction of the work, improve the working ability, form a clear working idea in the specific work, be able to carry out the work smoothly, and finish the work skillfully and successfully. Communicate with other sales staff frequently, analyze the market situation, existing problems and solutions, so as to improve together.
Thirdly, in order to improve our service level, I personally think we should provide more humanized services.
Reservations should be polite, polite, modest, concise, neat, generous, considerate and considerate when speaking and answering the phone, and develop the habit of using "hello", "please wait a moment", "please rest assured" and "have a nice trip", giving people a sense of intimacy and spring breeze. Every phone call, every confirmation, every quotation and every explanation should be full of sincerity and enthusiasm to show our service attitude, express our confidence and show our strength. Reply to emails and faxes, literally clean, clear and beautiful, concise, accurate, distinctive and standardized in format. In order to win each other's goodwill, in exchange for each other's trust and cooperation
We know that the company's interests are above everything else, and we will enhance employees' sense of ownership. Everyone will make efforts to increase income and reduce expenditure. Understand a simple truth, the company and employees share the same fate, the company's development can not be separated from everyone's support, and everyone's interests are reflected through the company's growth. In the tourist season, everyone's efforts have also been rewarded, which has strengthened our determination to work harder and achieve better results.
Looking back on my work in the past year, I have successfully completed my work. It is the cultivation of the company, the care and education of the leaders, the support and help of my colleagues, the tolerance of my shortcomings and mistakes, and the teaching of me to be a man and do things that have made me who I am today. In the future, I will cherish, study hard, work hard, faithfully fulfill the purpose of being a man and doing things, and do my part for the development of the company on the stage given by leaders and colleagues. In the future work, I will work harder and "make further progress"!
Personal annual work summary is about 200 words. 202 1 Three hotels have been in trial operation for more than X years. Thanks to the efforts of superiors and colleagues, the hotel has been operating normally from trial operation to opening. All colleagues have invested a lot of sweat and passion and gained good results. The work of the Department is summarized as follows:
I. Commercial aspects
With the continuous improvement of facilities and services, the occupancy rate of rooms has been improved; Guests mainly come from institutions and hotel members, and there are fewer individual guests, long-term guests and online reservations. , leading to greater fluctuations in hotel occupancy and room prices.
Second, personnel.
Due to the small local population in xx, it is difficult to recruit hotel employees, which reduces the recruitment quality; The overall cultural level of guest room staff is relatively high, and their age is relatively large, and their acceptance ability is relatively poor. Additional staff have been in a state of vacancy. With the continuous improvement of room occupancy rate, the intensity of work is constantly increasing, and the quality of work is slowly improving. Many employees are tired and lax in their work quality and are not strict with themselves. This is also a very regrettable place. In the near future, we should try our best to make everything "open, fair and just" for every employee. We should give internal rewards for doing well and punish those who do badly according to the system. In the near future, we should supplement some temporary workers in hotel personnel.
Third, staff training and customer service.
Standardize the service terms of each district and post to improve the quality of customer service. In order to reflect the professional quality of hotel staff, we have organized employees to accompany us for many times in view of the irregular and inconsistent service terms in various positions in the housekeeping department, as well as the shyness and low quality of some employees. Standardized service terms, polite service to guests, etc. Train employees in different positions according to different types of work, with regular training once a week 1 hour and irregular case analysis training to improve the standardized service of employees. Provide standardized services for guests.
Fourth, health.
In order to ensure the quality of room sales, change the bedding for a guest every day, and change the towel at any time according to the guest's requirements. The hotel's main income comes from guest rooms, and it is engaged in guest room work. The first thing to do is how to make the guest room a qualified commodity for sale, which includes room hygiene, facilities and equipment, articles and so on. In order to effectively improve the qualified rate of guest room quality, our department strictly implements the "three-level rounds system", that is, employees' self-inspection, foreman's general survey, supervisors and managers' spot checks, so as to ensure the checks at all levels. Members of xx are required to divide the public * * * area, and the responsibility should be assigned to people, and posts and responsibilities should be established, and regular cleaning and irregular inspection should be carried out, so as to minimize omissions.
Verb (abbreviation of verb) Equipment and maintenance of goods
Insufficient investment in linen for hotel opening, coupled with many factors such as compensation for opening damage, the laundry factory did not wash in time, which further increased the difficulty of guest room floor; Because the equipment used in this department is purchased from other places and not maintained in time, there are problems in different degrees in the equipment, which reduces the service life of the machine and increases the cost. The above problems are reflected to the relevant departments for processing.
My personal annual work summary is about 200 words, 202 1. I worked in the company for almost x years before I realized. I can handle all things at work right after graduation, and I can solve problems for customers. I feel very fulfilled. Thanks to my boss. When I made a mistake, I can patiently tell me where to start learning and change, so that I can say "thank you" to my boss sincerely!
At work, I deeply realized that the business hall is the window of the mobile company. Working at the front desk of the mobile company's business hall involves a lot of contact with customers and many things need to be coordinated. In addition to normal charging and handling business, it also plays an important role in receiving users, developing business, coordinating relations, resolving conflicts, consulting and accepting complaints.
Over the years, I have made great progress in all aspects. I have accumulated a lot of experience in handling business and answering customers' questions, and I can provide customers with satisfactory services in time and accurately. Maybe it's because I gave birth to a child, and I took it for a few months, and I became patient, and now I have a good temper. I used to have a bad temper, but now I can think from another angle. I am strict with myself in my work, maintaining a strong sense of responsibility, a cautious work attitude and a good attitude. Constantly strengthen business learning and strive to improve business level and coordination ability. In the work, warm service, treat each other with sincerity, and change hearts with hearts; Win the trust of customers through meticulous work bit by bit.
When selling mobile phones, there are still some shortcomings. I should learn from the smiles of my colleagues, which I haven't done well enough. Secondly, my knowledge of products is not good enough. I can still remember when I study, but after a while, I slacked off and didn't review and consolidate, which led to customers learning mobile phones except basic things. I will definitely strengthen my study in the future, just like a lecturer who comes to train us. No matter what product, I can tell its advantages and disadvantages.
From the day I came to the company, I set myself a goal, that is, as long as I work hard, I will do well and make different achievements. I believe in my ability, I have confidence. After hard work, I think I will succeed.
We have ideals, so we are proud; We struggle, so we are happy; We have gained something, so we are happy. Continuously learn business technology and scientific knowledge at work to improve personal comprehensive quality. Achievement only represents the past, and continuous progress represents the future. Sisters, let's work together, make due contributions, develop together with the company, make progress together, and continue to write the glory and glory of the company!