Personal Work Plan of Bakery Store Manager in 2020 (1) In order to better carry out the work of bakery store in a planned way, as a store manager, I need to start my own work from the following aspects.
I. Administration
1. Establish a step-by-step management system and refine the division of responsibilities from top to bottom. Make everything in the work managed and implemented, and put an end to dead ends.
2. Pay attention to the training of bakery employees, cultivate the collective sense of honor and ownership of employees and salespeople, be proud of the store, let each employee and salespeople give full play to their potential, and make them have high-quality talents who are dedicated, enthusiastic, thoughtful in service, understand business and manage.
3. Establish a clear reward and punishment system to motivate and restrain the work of employees and salespeople, so that the whole store can become a United and cooperative group and be invincible in the competition.
4. Make use of all reasonable and available conditions to create and decorate a good storefront environment, establish a good business image of the bakery, and try our best to make customers enjoy shopping in a reasonable, relaxed, beautiful and clean environment.
5. With the aim of "serving you wholeheartedly", while improving the service level of personnel and strengthening the education of service awareness, we should pay attention to the improvement of the comprehensive quality of employees and salespeople, such as speech, speech and manners, so as to better consider customers wholeheartedly and reduce the number of people who invest.
6. Pay attention to safety work, prevent fire and theft, nip hidden dangers in the bud and prevent unnecessary losses to the bakery.
7. Create a good external environment, coordinate cooperation with government departments, and reduce unnecessary troubles.
Second, management.
1. Strengthen the purchase, sale and storage management of baked goods, grasp the rules, improve the turnover rate of goods inventory, avoid the backlog of goods and inventory, and make the management of goods in the warehouse more scientific and reasonable.
2. Make clear the sales target of the whole bakery, refine and quantify the sales task, implement it to all departments, brands and personnel, and analyze the relevant data.
3. Make a fuss about holidays, actively participate in bakery promotion activities and activities in the store, and do a good job in publicity and layout.
4. Do a good job in the reception of bulk and group purchases, do a good job of one-person reception and comprehensive coordination, so that customers can feel convenient and fast service.
5. Know yourself, analyze and summarize the existing gap through market research, and adjust in time to adapt to the development and change of baking market and improve market share.
6. Reduce costs as much as possible, increase revenue and reduce expenditure, thus reducing expenses.
Personal Work Plan of Bakery Store Manager in 2020 (II) Bakery Store has great development prospects. Now people's lives are better, their consumption level is higher, and their pursuit of quality of life is higher. Comprehensive baking shops have become a major trend of urban consumption.
I. Overview of Baking Workshop
1. Our restaurant belongs to the catering service industry and its name is "xxxx". It is a sole proprietorship enterprise. Mainly provide people with cakes, bread, ice cream and drinks and other desserts.
Our store is planned to open in the community trade street. At the beginning, it was a mid-range cake shop. In the future, it plans to gradually develop into baking shops like Anderson and Chaoyangfang.
Our store needs venture capital to bake xxx million yuan.
Second, the business objectives
Because it is located in the business street, its customers are relatively rich, but there are also many competitors. In particular, our store has just opened. If we want to open the market, we must work hard on service quality and product quality, further expand the business scope and meet the different needs of consumers. The short-term goal is to gain a foothold in the commercial street and recover the funds in 1 year. The long-term goal is to gradually develop into a cake chain company with strong economic strength and a certain market share, and to break through a world among many cake brands and become a well-known brand in the cake market.
Third, the market analysis
1. customers: the target customers of our store are: ordinary consumers who go shopping and entertainment in the business street, accounting for about 50%; Students, store employees and community residents around the school account for about 50%. The number of tourists is sufficient and the consumption level is low.
2. Competitors: According to the survey results, we know that there are many domestic brand baking shops, and there are many chain cake shops in Fuzhou alone, such as xxxxx. So there is a lot of competition.
Fourth, business plan.
1. First, go to several baking shops around to "inquire about information" and find out the cost and price of different kinds and sizes of cakes. Understand the business philosophy and "tricks" of various baking shops.
2. After the opening fund was raised, we began to "dig corners" in major baking shops. You can't dig "blatantly". When there are few people in the shop, you should sneak over and discuss with the master in the shop. Or it is very important to recruit a pastry chef and open a bakery, so we should consider it carefully.
It is understood that a set of consumption rate has been found: "Customers will never have the cheapest price. You can drop a few dollars today, and tomorrow there may be competitors grabbing orders with you at a lower price. " From this, I realized a certain competitive strategy in the product market: "Price reduction promotion is not a long-term business strategy. Only by making the best cakes with the best materials can we attract customers and retain them. "
If the bakery owner faces the public, the price will not be too high, which is a low price.
Some advertising leaflets can be printed and distributed in the form of coupons to achieve the effect of advertising.
6. Baking shops can specially open up leisure areas and set up many chairs with unique shapes. Customers can buy some snacks and sit in the cake shop and taste them slowly, which further strengthens the leisure function of the bakery.
7. After many investigations, due to the needs of competition and other aspects, many baking shops have introduced some snack foods that have little to do with cakes, so as to form new profit growth points. Many shopkeepers have some innovative measures in the variety of business: for example, in hot summer, ice porridge and shaved ice, as well as milk tea and juice drinks, which are very popular at present, are very popular with customers.
8. Establish a membership card system. The name of the member is printed on the card. The discount rate of membership card is not high, such as 15% discount. On the one hand, it can give consumers a sense of respect, on the other hand, it is convenient for waiters to address consumers. Especially if the consumer is with someone else, the waiter can address him (her) as Mr. or Miss * in public, and they will feel very respected.
9. Put some publicity materials and magazines on the table, with knowledge and stories about cakes and drinks. On the one hand, it can enhance the taste, set off the atmosphere and increase consumers' goodwill towards the brand.
10, no matter from the store decoration, the image of the clerk, or the cake making, it is necessary to give customers a healthy and hygienic feeling. The cake shop must strictly implement the national food hygiene law, which is its foothold.
1 1. The food industry has special job skills requirements: employees must hold "health certificates".
Verb (abbreviation of verb) financial estimation
Start-up assets: about 95,000 yuan.
Equipment investment:
1, the rent is 5000 yuan.
2. The facade decoration is about 2,000 yuan (including storefront decoration and light boxes).
3. About 65,438 yuan +0, 500 yuan put into shelves and sold watches.
4. Employees (2 employees) need 500 yuan for the same clothes.
5. The maximum investment of machinery and equipment: 80,000 yuan (including the complete set of utensils for making cakes).
First purchase: raw materials such as flour and cream, about 6000 yuan.
Monthly sales (even number): 2 1000 yuan. According to experts' assessment, the monthly sales of such a small cake shop can reach 2 1 1,000 yuan after the operation is on the right track.
Monthly expenditure: 14033 yuan. Rent: The best location is in densely populated residential areas, community business streets, and areas close to children (such as kindergartens or playgrounds), about 5,000 yuan.
Commodity cost: about 30%, about 5000 yuan. Employee's salary: 10 square meter shop, need 1 cake master, 1 waiter, salary is 2000 yuan.
Miscellaneous expenses such as water and electricity: depreciation expense of equipment in 700 yuan: calculated in 5 years, monthly profit 1.333 yuan: about 6967 yuan. According to this estimate, the investment can be recovered in about one year.
An analysis of the risks and restrictive factors of intransitive verbs;
Because the bakery is not the first store in the street or community, it is difficult for customers to change their consistent tastes, so they have to spend more financial and material resources and "tricks" to attract customers.
Personal Work Plan for the Manager of Bakery Shop in 2020 (III) There are many aspects in my work that need innovation and planning, so I will make more efforts and struggles in the following aspects.
First, determine the planned time.
Whether it is Monday to Sunday or Saturday to Friday depends on how the company conducts assessment and management; Every day, including day and night, especially Monday to Friday, Saturday and Sunday, should be done separately.
Second, the content of the plan.
The content of the plan should include three parts: work, study and life, especially family, party and travel in life, especially how to use Saturday and Sunday. Of course, this part is personal.
Third, arrange according to the size and importance of things.
Priorities must be clearly defined. At the same time, the completed work can be divided into different categories, such as independent completion, cooperation, others' completion, and must be completed, and there must be a work account or work task list.
Fourth, arrange according to the day.
In other words, seven days to arrange these things is very short. After Wednesday, the week will soon be over, so every day there should be a daily plan and daily work list, which can be combined with the plan.
Verb (abbreviation for verb) special time arrangement.
In fact, as a leader, most of the time is arranged and communicated, especially to communicate with the upper and lower levels in time. Only communication can solve the problem. The backlog and incomprehension of problems are all problems of poor communication.
Sixth, the inspection plan.
Be sure to check it every Wednesday afternoon or Thursday morning to see if it is completed and how it is completed. If it is not completed, then measures should be taken to decide whether to work overtime on Saturday and Sunday, and the weekly plan must be completed.
Seven, the reward of the plan Generally speaking, there is no reward or punishment for the plan.
Because there is no assessment, it is necessary to formulate corresponding reward and punishment measures for the weekly plan, one is to reward those who have completed well, and the other is to punish those who have not completed well, which should be linked to the monthly assessment and summarized.
8. The report of the planning meeting should not exceed 1 hour.
Don't discuss specific problems at the meeting, and then discuss and solve them later.
Weekly meetings are usually about communicating and meeting each other. Leaders will rearrange the affairs and work lists of all departments, and emphasize key points and problem solving in combination with monthly plans, so the meeting cannot be too long. The meeting time is mostly on Friday afternoon, Saturday or Monday morning. No matter what time, it is ok to push forward the work vigorously.
Nine, pay attention to avoid problems in planning.
1, unable to grasp the key points and the work that must be completed.
2. The division of labor is not clear, and I don't know who will finish it.
3. The digital target is still unclear.
4, go through the motions, talk together, or report without inspection.
5. The monthly plan is not well combined with the weekly plan.
6. If the workload is too large to be completed at all, it will often lead to the failure of the weekly plan.
7. The store manager should know the work every day of the week, and every employee should also know what to do every day. At the same time, the store manager should effectively manage his supervisor and ask for support and cooperation.
8. Things should be handled as a whole, not as a matter of fact, and there may often be some side effects, which should be solved as a whole.
Personal Work Plan of Bakery Store Manager in 2020 (IV) Leisure Department is the business area of the whole club, with the longest customer stay and the highest complaint rate. In order to facilitate the management of the department, stimulate the enthusiasm of employees, enhance the sense of belonging of customers, and establish the development direction of the department, the following plans are formulated, and the leaders are requested to give help and guidance.
I. Health
As we all know, health is one of the important conditions that determine the passenger flow of all service industries. A clean and tasteful environment will give our customers a better consumption experience. Therefore, in order to create a better consumption and working environment for our customers and ourselves, we must have a practical method, and we must be fair and rigorous and not selfish. That is the "Health Standard of Leisure Department". We will write down the standards of each health area in detail by region and post, so as to make every shift handover, weekly cleaning, daily inspection and supervision at any time.
Second, service.
The concept of service is relative, and the quality is ultimately measured by the audience. So, how do we determine how to treat our valued customers? In fact, there is a saying that "face to face is the most important thing at first." We believe that the unified service of machinery has lost its competitiveness, and it is our way out to make our own unique service means by applying the culture of enterprises. This year, we should implement service processes, service standards, detailed services and customer classification requirements in service training. Adhere to step-by-step training, combine theory with practice, and select suitable managers' successors from employees. Gradually expand the team, lay a good foundation for next year's peak season, satisfy customers and establish a good reputation of the company.
Third, safety.
We are a leisure and entertainment industry, and customers come to the store for the services we provide. If even the most basic safety is problematic, then the consequences are definitely not optimistic. In daily management, personal safety, property safety, food safety, privacy safety and environmental safety cannot be ignored. How to ensure and find safety problems is particularly important. All potential safety problems are something we need to explore and solve. We will combine the actual situation in the store, improve the plan, make a book and check them one by one. And according to the risk level, study and implement it with all the staff of the leisure department. I also hope that the company will give strong support to this project.
Fourth, personnel.
Employees are the foundation of an enterprise, so it is particularly important to train and help employees. This year, we will take the company system as the premise, with clear rewards and punishments and equal treatment. With humanized management as a supplement, pay attention to the problems encountered by employees in their work and life, give the most intimate encouragement and help, and make employees feel valued and valuable. Satisfied employees bring satisfied customers, satisfied customers bring satisfied enterprises, and satisfied enterprises make excellent employees. Let's care for employees, customers and all those who help us grow.
Verb (short for verb) sells.
The smell of wine is also afraid of the deep alley, so you can't wait for customers to come to your door. Therefore, it is necessary to integrate departmental resources and actively sell. This is also the content of active service in our work. Good things should be shared by everyone. We will join the company's services except Netsun in the service process, and bundle the secondary sales in the secondary service. Secondly, apply for sales staff and train our sales skills and speech skills.
Personal Work Plan of Bakery Manager in 2020 (5) There is no plan at work, just like a mess. I don't know where to go. Only with a plan can everything be carried out regularly, so it is inseparable from the work plan.
As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1. Earnestly implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, thus serving as a bridge between the preceding and the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3. Get to know the information of peers through various channels, understand the shopping psychology of customers, know yourself and know yourself, have a clear idea, and be targeted, so that our work can be more targeted and avoid unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, the cooperation between superiors and subordinates, treat the problems in the work more enthusiastically and objectively, and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our xx store with more exquisite and skilled business.
Faced with 20xx years of work, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create a good seamless working environment, get rid of discordant notes, give full play to the enthusiasm of employees, and gradually become an excellent team.