1. Goods with quality problems can be returned: if the quality of the goods provided by the merchants does not meet the relevant standards, the buyer can request a return according to the national regulations and the agreement between the two parties, or ask the merchants to perform after-sales services such as replacement and repair.
2. Goods can be returned within seven days after purchase without relevant regulations: for goods that are not stipulated by the state and agreed by both parties, the buyer can request a return within seven days after receiving the goods; After seven days, if the contract is legally terminated, the buyer may request a return, but if it is not, the merchant may be required to perform after-sales obligations such as replacement and repair.
3. According to Article 1 and Article 2, the freight is generally paid by the merchant: according to Article 1 and Article 2, if the buyer requests the merchant to return, replace or repair the goods, the merchant shall bear the relevant transportation expenses.
Introduction to 123 15
123 15 is a consumer complaint hotline and a nationwide internet platform. 1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.
The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote Internet+government services, which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era. 20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.
Refer to Baidu Encyclopedia-123 15 for the above contents.