In the store, if the staff and the boss do unreasonable things, they can call the consumer hotline to complain. As long as it makes sense, don't be afraid and stick to your interests. According to relevant laws and regulations, if an operator finds that the goods or services provided by him are defective and endanger the personal and property safety, he shall immediately report to the relevant administrative department and inform consumers, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services. Where recall measures are taken, the business operator shall bear the necessary expenses incurred by consumers for recalling goods.
legal ground
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Twenty-fifth no reason to return the system operators use the Internet, television, telephone, mail order and other ways to sell goods, consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:
(1) ordered by consumers;
(2) Fresh and perishable;
(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;
(4) newspaper delivery.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason.
The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail. Article 26 Where format clauses restrict operators from using format clauses in their business activities, they shall draw consumers' attention to the quantity and quality, price or cost, time limit and method of performance, safety precautions and risk warning, after-sales service, civil liability and other matters related to consumers' major interests in a conspicuous way, and explain them according to consumers' requirements.
Operators shall not make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, shop notices, etc. , and shall not use format terms and use technical means to force transactions.
Format terms, notices, statements, shop notices, etc. If it contains the contents listed in the preceding paragraph, its contents are invalid. Article 24 If the goods or services provided by the business operators who have the obligation to return, replace or repair do not meet the quality requirements, consumers may return the goods according to the provisions of the state and the agreement of the parties concerned, or require the business operators to fulfill the obligation of replacement or repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.