Business model: In JD.COM store, all goods are purchased, sold and delivered by JD.COM, and JD.COM is responsible for quality and after-sales service. "JD products. COM Premium Store is provided by a third-party merchant, but after strict screening and supervision in JD.COM, its quality and service are guaranteed.
Source: In JD.COM store, all goods are directly purchased by JD.COM Group through official channels to ensure genuine goods. In JD. COM, the goods are provided by third-party providers, but all the goods have to pass the strict audit in JD.COM to ensure the authenticity of the goods.
After-sales: The after-sales service of JD.COM Store is directly provided by JD.COM Company. Customers can consult JD.COM if they are in doubt when purchasing and using goods. "JD's after-sales service. COM You Xuan Store is provided by a third-party merchant, but the after-sales service of the merchant will be supervised by JD.COM Company to ensure the interests of consumers.
The Guarantee of Brand Optimization in JD.COM
"The goods in JD. The "COM optimization area" is selected by JD.COM and strictly audited to ensure the authenticity. In the optimization area, JD.COM Company has strict requirements on product quality and after-sales service, and all products need to be audited by JD.COM to ensure that the products are authentic.
In addition, JD.COM will provide customers with perfect after-sales service. After purchasing goods, customers can ask for a return or exchange if they find that there is something wrong with the quality of the goods. At the same time, for the authenticity of goods, consumers can also apply for appraisal services, and JD.COM Company will conduct professional appraisal.
Generally speaking, JD.COM Company will ensure the quality and service of its products and the shopping experience of consumers, whether in its own stores or in the preferred stores of JD.COM Mall. If customers have any questions when purchasing goods, they can contact JD.COM Customer Service directly, and they will provide customers with the most professional and fastest service.