On the morning of March 4th, Vice General Manager Liu of the municipal company presided over a communication meeting of professional departments, set up five special working groups on satisfactory service, and output the deficiencies and solutions in combination with local conditions.
On the morning of March 8, the general manager's office meeting of the municipal company held an implementation plan for the local special promotion of satisfactory service, which was highly valued by the leaders of the branch. General Manager Li Ning, Deputy General Manager Zou, Deputy General Manager Liu, Deputy General Manager Ye Yuquan and Deputy General Manager Huang attended the meeting, as well as leaders and personnel from the municipal company headquarters, and a project team headed by General Manager Li Ning was established. At the meeting, Peng Yuzhong, general manager of customer service department, made an overall analysis of Zhaoqing's local satisfaction, pointed out the shortcomings in five aspects, such as local network quality, maintenance service, business hall service, tariff policy, and government and enterprise service, and made clear the objectives and measures of special promotion work, requiring all working groups to implement them quickly. Finally, Li Ning, the general manager of the branch, pointed out in his speech: We should implement the service tenet of "People's Posts and Telecommunications for the People", enhance customer perception through satisfactory service, carry out stock retention, especially the retention of high-value customers, achieve the ultimate in service and integration, comprehensively sort out the key factors that cause customer dissatisfaction, effectively solve the pain points and difficulties of customers, and take service guidance as the cornerstone of our development to enhance the differentiated advantages of enterprise services.
On the afternoon of March 1 1, the special publicity on satisfactory service was arranged throughout the city, with the participation of branches, centers and sub-branches in all districts and counties, forming an atmosphere of practical work and satisfactory service throughout the city.
Zhaoqing Branch will be customer-oriented, adhere to the problem-oriented, implement it quickly according to the local implementation plan, and do it immediately, and strive to ensure the effectiveness of this special service promotion work and achieve the leading customer satisfaction of Zhaoqing Branch in 2002/KLOC-0.