The management of orders and the handling of abnormal orders are very important parts in automobile tourism business. Order management refers to the management of ordering, paying, picking up and returning cars to customers, and abnormal order handling refers to abnormal situations in the process of order execution, such as customer canceling orders and vehicle failure. ?
What are the functions of the car rental management system?
The car rental system covers all links of car rental business, that is, the one-stop management process of vehicle operation and vehicle disposal from vehicle purchase budget, audit to purchase, vehicle reservation, contract, vehicle handover, collection and settlement, vehicle maintenance, insurance and violation. Realize the enterprise management mode based on business management and centered on decision analysis. Make the decision-making layer and the management layer closely combine, improve the management level of enterprises and increase the economic benefits of enterprises.
The car rental system integrates long-term rental, short rent, self-driving, driving, shuttle, commuter car, wedding, lump-sum petty cash rental, half-day rental, daily rental, travel, member car rental, foreign car rental, linked car rental, entrusted car rental, big customer car rental, car rental, joining and time-sharing car rental, new energy car rental, official car rental and self-service car rental.
Car rental system functions:
1. Basic functions: basic information setting, quotation input, competitor information input, vehicle status inquiry and market information release.
2. Vehicle management: vehicle supplier management, vehicle model management, new car, dispatching center, internal vehicle management, affiliated vehicle management, seconded vehicle management, vehicle fuel management, sparring management, trial operation management, vehicle certificate management, vehicle key management, vehicle deployment management, entrusted vehicle management, vehicle disposal, comprehensive inquiry of operating vehicles, vehicle kilometer record and index management.
3. Vehicle services: information forecasting, vehicle insurance management, vehicle accident management, vehicle accident tracking and handling, vehicle rescue management, vehicle rescue and dispatching, vehicle annual inspection management, vehicle maintenance and dispatching, vehicle inspection management, vehicle violation management and vehicle violation tracking and handling.
4. Order management: online order, mobile phone order, customer service order entry, order confirmation, order cancellation, order delivery reminder, order overdue reminder, etc.
5. Car rental modes: short rent (self-driving/self-driving) mode, long-term rental (self-driving/self-driving) mode, airport shuttle (conference/hotel) mode, commuter car mode, wedding car rental mode, whole-rent small car rental mode, daily rental mode, half-day rental mode, travel mode, member car rental mode, car shuttle mode, big customer car rental mode, and rental mode.
6. Interface: online car rental system, APP car rental system, call center interface, membership card reader, SMS, second-generation authenticator, bill printer, online authentication of the Ministry of Public Security, financial software and other interfaces.