Interpersonal relationship plays a very important role in service. Let's look at a dialogue first, and we will have some insights.

"I always have a headache recently. I don't know what's going on. I'll go and have a look when I have time! " Two girls are talking while walking.

"I have a very good friend whose father is a doctor in China. Shall I take you to see him? " Another girl recommended it to her.

"His medical skill? Did you see it? "

"His father specializes in Chinese medicine. I once got severe pneumonia, which was cured by his father, and he took Chinese medicine, and the side effects were much smaller than those of western medicine! "

"It doesn't matter! Let's go together when you are free! "

In the case, if a stranger recommends a doctor to her, she is unlikely to believe it, but if she is a friend, it is completely different. We tend to believe what our friends say more. Our trust in our friends is gradually accumulated in the process of contact.

In the service industry, interpersonal relationship plays a very important role. With the extensive interpersonal relationship, more people will be willing to feel your service after the introduction of friends, which will bring you many benefits.

In the consciousness of most of us, we prefer to trust acquaintances rather than strangers. Therefore, in order to provide services to customers, we should maintain good relations with customers. After the relationship is stable, the possibility of long-term cooperation with customers will greatly increase.

Joe girard, a famous salesman, believes that behind every customer, there are 250 relatives and friends. If you win the favor of one customer, it is equivalent to winning the favor of 250 customers. Similarly, if you make a customer your friend, this friend can bring you 250 customers.

Serving is a process of managing interpersonal relationships. With the rapid expansion of interpersonal relationships, your customers will also increase.

[case study]

Xiaoyu sells flowers. She has been following a big client recently. This big client is the manager of a wedding company. Every time she holds a wedding, she will spend a lot of flowers. If she can win this customer, it will bring a lot of benefits to the company.

Of course, she is not the only one eyeing this big client. She also has a particularly strong competitor.

Xiaoyu has made a lot of efforts to win this big customer. She has worked out detailed plans for customers, from pattern design to free delivery. With this plan, she went to visit customers with confidence.

When she met the customer, she found that the competitor was there, but at this moment she was very sure of herself, and she felt that the customer would definitely choose herself in the end.

"This plan is well done!" The customer looked at the plan handed over by Xiaoyu and showed a little recognition.

"If we cooperate, I guarantee that you can enjoy the same service as the scheme!" Hearing the praise, Xiaoyu felt that she was more acceptable.

"I'm so sorry! We have found a partner! " The customer put down his plan and said such a sentence lightly.

"... excuse me today! "This sentence gave Xiaoyu a blow and let her stay there for a long time. She glanced at the competitor standing next to the customer and then turned away.

Xiaoyu wanted to know where she lost it, so she asked the others in the company. She realized that the main reason why the company finally chose a competitor was that he was friends with a leader of the company. After the introduction of this relationship, it is not surprising that Xiaoyu lost. Xiaoyu knew at this moment that interpersonal relationship was so important.

Learning to manage interpersonal relationships will also bring great help to your career. If you need to make 100% efforts to complete a thing, but if you have 100 friends, everyone only needs to make 1% efforts to complete it.

In the case, we can see that Xiaoyu made a lot of efforts, but finally failed. The main reason for her failure is that she didn't handle interpersonal relationships well. If she makes friends with the company leaders like her rivals, her plan will be a little better and the possibility of victory will increase a lot.

Let's consider it from the customer's point of view. In the case of similar plans, of course, people introduced by acquaintances will be chosen. Compared with strangers, people introduced by acquaintances have higher credibility, so it is reasonable for customers not to choose Xiaoyu in the end.

I say this to make you rely too much on interpersonal relationships in your work. Interpersonal relationships are not everything. If you don't know how to work hard, even your friends may not choose you at this time. When you have the strength, interpersonal relationships will exert the greatest benefits, play a supporting role in your career and promote the further development of your career.

[Skillful touch of gold]

Then, in the service, how can we manage our interpersonal relationship?

First, learn to praise customers. In the process of service, you will come into contact with all kinds of customers, all of whom have their own advantages and disadvantages. At this time, you should try to find the advantages of each customer, and then try to like each customer.

When you like the advantages of customers, and then sincerely praise customers, customers will feel your sincerity, in this case, praise will play the greatest role.

Second, learn to tolerate the mistakes and faults of customers. Everyone makes mistakes sometimes, and so do customers. In the face of customers' mistakes, we should learn to be tolerant rather than caring. Many things are unclear. Excessive concern will only make you lose a customer, while tolerance will make you gain a friend.

When you learn tolerance, it is easier to turn customers into friends, and your loyal customers will increase.

Third, the principle of sincerity. When interacting with others, everyone will wear a layer of protective clothing in order to avoid being hurt by the outside world. If you want to gain the trust of others, you must first take off your defensive clothes and show your true self.

People are mutual. When you sincerely face your customers, they will naturally lower their inner vigilance. At this time, turning customers into your friends will reduce resistance.

Fourth, the principle of initiative. Take the initiative to extend a friendly hand to customers and show them your goodwill and attention. Such behavior is often more likely to make customers feel good about you.

In fact, the distance between people is not that far. As long as you take the initiative to take the first step, the next road will be much easier.

One more friend means one more way. Dealing with interpersonal relationships will not only bring great help to your career, but also have an impact on your life.