The domestic standard published this time stipulates that there are six procedures for users to invite domestic workers. For employee-oriented domestic companies, the first is the registration of user needs; The second is to review relevant documents and requirements; Third, domestic service agencies arrange users to meet with domestic workers and make two-way choices; Fourth, if the user is satisfied, sign a domestic service contract; Fifth, domestic servants go to the user's home to work; Sixth, users fill in the consumer feedback form. However, intermediary domestic companies are slightly different. After users and domestic workers are satisfied, they sign a trial contract for domestic service. After the trial work, if both parties are satisfied, the employment contract will be formally signed.
User complaints must be answered within 24 hours.
Users can complain to the domestic service company if they encounter dissatisfied domestic workers or have conflicts. When receiving the feedback from users, domestic companies must make records, and after receiving the Opinions Form on Handling Complaints about Service Quality of Domestic Service Consumers filled out by users, they must reply within 24 hours, and take the initiative to deal with contradictions and problems in a timely manner. After processing, fill in the Monitoring Service Record Form to ensure the rights and interests of users.
3. Users should ensure the "right to rest" of domestic workers:
Rest 4 days a month and sleep 8 hours a day.
I want to take care of my children during the day when I arrive at the user's home on the lunar new year. The child cried at night. Should I get up? In addition to cooking for users' families, Yue Yue usually ensures that his mother eats five nutritious meals a day. The national statutory eight-hour working system is not suitable for Yue Yue and nannies at all. In order to ensure the "right to rest" of domestic workers, the published Shaanxi Home Economics Standard clearly stipulates that in addition to ensuring the accommodation of domestic workers, users should actually sleep 8 hours a day and arrange 4 days of free time every month for shopping, visiting relatives and making friends.
4 domestic workers get "double pay" for working overtime on legal holidays.
For overtime work on legal holidays, ordinary workers have to get three times their usual daily wages. Considering the continuity and particularity of the work of domestic helpers, the Provincial Family Association stipulates that domestic helpers should not be arranged to rest on legal holidays, and users should pay overtime allowance twice the average daily salary of domestic helpers, that is, pay "double salary". The average daily wage is calculated according to the monthly wage agreed by both parties.
5 master "multi-door technology"
Be a "senior domestic helper"
Shaanxi began to train senior domestic workers only two years ago, when there was no assessment standard for domestic workers. To be a senior housekeeper now, you must master a lot of "skills" For example, if you can cook five kinds of western food, more than three kinds of leisure snacks, fruit platter and coffee; In addition to doing housework, you can also make and complete the user's food shopping plan; For home office equipment, you should be able to send and receive online mail, search and download files online, process files and edit texts with a computer, and use fax machines and digital imaging equipment; In addition, we must have the ability to educate and assist children, choose and design action training games for infants and help primary school students learn.
Contradictory articles-
If the service is not satisfactory, please change the domestic helper within three days.
After all, domestic service has a process of "running in" between users and domestic workers. Users are dissatisfied with the service, and domestic workers feel discriminated against by users. What should I do? The new standard stipulates: users have the right to change waiters, and domestic companies must change jobs within 3 days; If the domestic servant and his rights and interests are infringed, he may also request to terminate the contract, but he shall submit it to the user 7 days in advance.
1 The user is not satisfied with the housekeeping company.
Change domestic helpers within three days.
The published domestic standards divide domestic service into "employee management mode" and "employment introduction management (intermediary) mode". The employee management mode is that domestic companies directly send domestic service personnel to users' homes, and the employment introduction mode is that domestic companies act as intermediaries to bridge the gap between domestic service personnel and users.
According to the new domestic service standard, in an employee-managed domestic company, if the domestic servant can't finish the work independently during the probation period, the user can ask for the replacement or dismissal of the domestic servant. If replacement is needed, the housekeeping company must replace the new employee within 3 days of the user's request for replacement, and the probation period will be recalculated after replacement. During the probation period, users need to pay the "trial service fee".
2. The domestic helper suddenly fell ill.
Users may bear medical expenses.
What should domestic helpers do after sudden illness or other injuries? The new domestic standard stipulates from two aspects: for employees to send domestic service, users should take necessary measures and notify domestic companies in time; For intermediary domestic service, users should not only take necessary treatment measures, but also bear the medical expenses of domestic workers appropriately.
In addition, it also stipulates that users should respect the dignity and labor of domestic workers, provide appropriate and safe living places, and must not discriminate against, abuse or sexually harass domestic workers, and must not arrange domestic workers to live in the same room with their heterosexual families. Users are not allowed to ask domestic workers to serve third parties, and they are not allowed to take domestic workers to work in non-agreed places. If the domestic helper fails to return on time or has an accident, the user should call the police and notify the housekeeping company within 24 hours.
3 Five ways to resolve contract disputes
Whether employees send domestic service or intermediary service, if there is a contract dispute, there are three ways to solve it: first, both parties negotiate; Second, it is coordinated by domestic companies; Third, if the coordination fails, you can complain to domestic industry organizations and competent departments to solve it; The fourth is to submit it to the arbitration commission for labor arbitration; The fifth is to sue in court. At present, the domestic service organizations in Xi 'an mainly include: provincial family service association (hereinafter referred to as "provincial family association") and municipal family service association (hereinafter referred to as "municipal family association"). The office of the Provincial Family Association is located in the provincial government, and the complaint telephone number is 029-87292577. You can also complain to www.sxjz365.com Housekeeping Department.
Digital articles-
"Digital" Household Management
In the "General Standard of Shaanxi Domestic Service" just released yesterday, the relevant details of domestic service are standardized by numbers.
1 The registered capital of the housekeeping company is at least 30,000 yuan.
I want to rent a facade in the community to carry out domestic service as before, and this situation will be restricted in the future. According to the new domestic standards, the basic conditions of "domestic service organization" are: registered capital of not less than 30,000 yuan, full-time management personnel of not less than 3 people, fixed business premises of not less than 30 square meters, and relatively complete infrastructure (computers, telephones, fax machines, etc.). ) and service marks.
2 1 1 category 1 12 service
Shaanxi housekeeping "speeds up"
According to the relevant regulations of the state, the domestic service industry in our province is divided into 1 1 categories: furniture cleaning, home cooking, home care, matchmaking and wedding, moving, etc. , and this category is subdivided into 1 12. For example, the shuttle bus service is divided into children's shuttle bus service and valet shuttle bus service. These classifications further clarify the responsibilities and obligations of domestic servants and consumers, and serve the domestic industry in Shaanxi to "speed up" the details.
Users can choose four ways of domestic service.
In the future, users can choose four domestic service modes according to their own specific conditions, specifically: full-time domestic service, half-day service, time service and piece-rate service.
Four normative forms to ensure the rights and interests of the three parties
Please ask domestic servants and users to fill in the domestic service consumer registration form, consumer feedback form and complaint handling opinion form for domestic service consumers, domestic servants to fill in the domestic service waiter information registration form, and domestic companies to fill in the monitoring service record form. These five normative forms can better guarantee the service quality and the rights and interests of consumers, users and domestic companies.
Domestic helpers can cook at least two staple foods and two dishes.
The standard divides domestic workers into three grades: primary, intermediate and advanced. Take cooking as an example. As a junior domestic servant, you must know the general domestic service, which stipulates that the staple food is steamed, boiled and turned, and the dishes are steamed, fried, stewed, mixed, fried, boiled and fried. Intermediate domestic helpers should be able to cook 4 kinds of staple food and 4 kinds of dishes. Senior waiters even have to learn to cook five western dishes and learn to make coffee. Promotion to the level of domestic helper should be gradual, and the higher level covers the lower level requirements.
Business opportunity articles-
There is a gap of 50,000 domestic waiters.
"On the one hand, the domestic service team is mixed and disorderly. On the other hand, there is a big gap in domestic helpers in Xi. Yang Zhiwen, executive vice president of Shaanxi Family Service Association, said, "xi 'an's domestic market demand is around 80,000 to 65,438+10,000, and there is a gap of about 50,000 domestic helpers."
According to the statistics of the Provincial Family Association, there are more than 300 domestic enterprises in our province. The famous domestic brands in Shaanxi in recent years include Zhen 'an Daughter, Shaanxi Sister, Jin Guanjia and mizhi poyi, but the scale and benefits are hard to compare with those of some southern cities. "The contradiction between supply and demand in Xi 'an domestic market is very prominent. "President Yang introduced that there should be 65,438+10,000 domestic workers in An every year, and now there are about 30,000 domestic workers in An. Even if you add the personnel hired by users themselves through various channels, it is only 50 thousand. Xi 'an home economics market has a gap of about 50,000 people, and the market is very broad. For example, foreign-related nannies, Xi has just started.