First of all, sense motive.
From the customer's gait, facial expression, clothing, speech speed and so on, we can quickly judge the customer's personality characteristics and spending power. Then raise a smile, which will make customers feel familiar and comfortable.
Second, playing hard to get.
Praise other stores, reduce customers' resistance, and pave the way for promoting the product characteristics of their own stores.
Third, divert attention.
Talk about your hobbies and leave your online chat number or telephone contact information for future communication and help. Raising customers will help you in your future work and build a hidden emotional chain.
Fourth, follow the trend.
After customers express their needs, they can say to them, "Are you here to see and understand? Then I will briefly introduce the latest products. In the future, if your good friend asks you for help, you can also bring it directly to me. In this way, I will apply to my boss to be our supernumerary ambassador. "
Fifth, hide the sky in the sea.
By prior agreement, when introducing each set, the store should compare the product specifications and benefit with other sets, reasonably use the exclusion method to exclude a set of unsatisfactory ones, and tell the other party how it is not cost-effective from the customer's standpoint.
Six, body language
Praise the customer's appearance, body shape, taste, education, conversation style and work. Proper body language can enliven the atmosphere, enhance feelings, eliminate strangeness and stabilize customers' emotions.
Seven, so set a mystery.
Hang special products and props in a mysterious place, appreciate them with a mysterious worship mentality, and leave an unfathomable impression on customers. Shops should solemnly interpret the value of this product, and use this trick to attack opponents and skillfully render the company's characteristics.
Eight, be good at listening
After a series of explanations, analysis, eliminating barriers and gaining trust, we should deliberately kick the ball to the customer and listen to his or her thoughts. It is a good phenomenon to have ideas and demands.
Nine, increase the sense of belonging
With a sense of security (product quality) and respect, customers need to satisfy a little possessiveness and superiority. Kick the ball to the customer and know what kind of products or services the customer wants, and the store will know fairly well. Pretend to be embarrassed and ask the manager in charge and give him or her a mysterious promise (gift, product or service, etc.). ).
Ten, shake hands to send.
From smiling to shaking hands, it is an extension of body language, which further narrows the distance between each other and sublimates respect. It is humble and polite, leaving customers with a well-trained and distinctive image.