Be fully responsible for customer service and ensure the service quality of the company; Responsible for service projects, customer service training, and guide and supervise the service work of employees; Responsible for the maintenance and management of major customers, as well as the follow-up and handling of major complaints.

Responsibilities of customer service manager, responsible for the overall customer service management of the entire Bund Pier Club; Formulate all the service processes of the club and the rules and regulations of the staff of the customer service department; Provide professional training for employees in customer service department; Communicate with customers to understand their potential needs.

Analyze customer demand information and adjust service process and content in time; Customer satisfaction survey; Accept and handle customer complaints, record and report to the group in time.

Customer service manager's career profile:

Service competition is the core field of enterprise competition in the future. Today, customer service is generalized and three-dimensional, and the training of customer service managers is widely valued and universal in the world. In developed countries in Europe and America, the training of customer service managers has a history of twenty or thirty years, and customer service management has been studied as a profession. Customer service professionals are basically certified.

According to relevant data, more than 50% of the total number of employees in the market are directly related to customer service, and less than 10% of them have received professional training. At the same time, millions of government newspaper employees still join the customer service project team every year, and the customer service expertise of these new employees is almost blank. The skills of customer service personnel must be improved, and the overall level of customer service occupation in China needs to be improved.