According to media reports, Ms. Wang flew back to Guiyang from Shanghai to attend the wedding and booked a banquet in a well-known local hotel. However, after the invitation letter was sent out, the hotel informed that the venue had been booked by others. You should know that this banquet contract was actually signed in June 20 19. The wedding was originally held in March 2020, but it was postponed to the National Day holiday due to the epidemic, but the final date was confirmed with the hotel salesman. But because the hotel changed three salesmen, Ms. Wang was also afraid of making mistakes, so she confirmed it with the hotel before sending the invitation letter. I didn't expect this result when I said the details. It is impossible to change the date because many people have received the gift money.
After negotiation, the hotel expressed its willingness to assist in replacing other hotels, but Ms. Wang thought that the difference in banquet price needed to be borne by the hotel, otherwise the deposit and wedding expenses would be refunded according to the contract, and corresponding compensation would be given. However, the person in charge of the hotel thought that this request was too much, and no agreement was reached. Finally, the hotel was changed under the coordination of the reporter, so that the wedding was held as scheduled.
Second, strictly speaking, the hotel must have a great responsibility. Although the information is missing because of the replacement of salesmen, it is also the responsibility of hotel management, which has little to do with consumers themselves. Hotels should actively communicate and solve problems. Even if you meet a guest who refuses to give in, you can only compensate according to the original contract. This is beyond dispute. What about the contract?
It is generally difficult to accept the service of changing hotels. After all, every hotel has different brands, dishes, services and images, especially weddings. Who doesn't want their wedding to be held in a better hotel? In addition, it has brought troubles and troubles to the guests, and it is also appropriate to give moderate food subsidies or compensation. Of course, guests can't overcharge, and enough is enough. After all, it was a happy wedding.
Thirdly, the incident reflection reminds us once again that when booking banquets for large-scale events, we really can't trust salesmen, especially those hotels that frequently change salesmen. It's best to confirm with many parties, otherwise there will be problems, because many hotels are really not very professional in management and don't know how to manage customer orders as a whole. Many things are done by human memory.
Even compensation is the tuition and cost that should be paid for the lack of management. It shouldn't be used to make sure there are too many guests. Hotel reputation and reputation are very important, and a promise can win more markets.
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