The couple wanted to leave a good memory when they got married, so they hired a wedding company to film the whole wedding process. The wedding video cost 3700 yuan. After getting married, the couple asked the wedding company to take out the video, but the wedding company dragged on and couldn't help but urge the man. Later, the wedding company finally took out the video and was dumbfounded after seeing the video. The whole video recording process is very vague, and there is no figure at all. The couple were very angry and asked the wedding company for theory. The wedding company said it could only compensate 300 yuan.
Later, at the urging of the couple, the wedding company finally admitted its mistake and refunded 3,700 yuan, but did not say anything about compensation. Up to now, the wedding company has not given a clear statement.
Second, my views on this matter.
This wedding company is really dishonest. They don't shoot well, but they don't admit this fact. Under the repeated urging of consumers, they were forced to take out the video. There is no clear picture in the whole video process, and it is all mosaic, which makes people angry.
Don't do this job without working level. Newcomers trust this wedding company very much. I didn't expect them to be so bad that they broke the video. Getting married is the most unforgettable time. Instead of doing a good job, they repeatedly refused to admit their mistakes. Can anyone trust this company?
Pay attention to honesty in doing things. Merchants will not last long if they don't pay attention to honesty. Imagine if someone in this company could trust you? Who would let them record it? This is not shooting yourself in the foot, it is immoral.
Third, how can consumers protect their rights and interests?
First, know your rights. According to the Law on the Protection of Consumers' Rights and Interests, the Law on Product Quality and the General Principles of Civil Law, consumers mainly enjoy the following rights when purchasing goods or receiving services: the right to safety, the right to know, the right to choose independently, the right to fair trade, the right to claim compensation, the right to safeguard their legitimate rights and interests, the right to acquire knowledge, the right to personal dignity and the right to supervise and report.
Second, don't forget to ask for the invoice. Invoice is not only the proof of shopping, but also the basic evidence of consumer rights protection. Therefore, consumers should never forget to ask for invoices when shopping and keep them properly. In addition, there are warranty cards, credit cards, product manuals, product certificates, warning signs and other credentials, which should be properly kept in case of emergency. Third, keep in mind the time limit for rights protection. Return the goods in accordance with the provisions of the state on the responsibility for maintenance, replacement and return of some goods.
In short, in this incident, I think this consumer should take up legal weapons to safeguard his rights and interests.