In daily life, there are many contradictions and problems between citizens and grass-roots governments, government functional departments, public service enterprises, neighborhood committees, village committees and property management companies. Everyone goes to the petition departments at all levels to reflect the problem if there is any contradiction, but the handling of letters and visits is time-sensitive.
Citizen hotline can resolve social contradictions. Generally, its superior institutions are mostly government service administration or petition offices and bureaus, while the citizen hotline handles problems by telephone according to the petition regulations to resolve social contradictions.
The function of citizen service center.
Citizen service center is the window, platform and bridge between government, non-governmental organizations and citizens, which embodies the basic functions of openness of government affairs, cooperation between government and society, and interaction between government and people. For example, Dongguan Citizen Service Center is the service hall with the most comprehensive departments, the most projects and the highest comprehensive window in Guangdong Province. It integrates government services that facilitate the people, a platform for interaction between the government and the people, and a city conference room that is close to the people.
Dongguan citizen service center will become the forefront of the reform and innovation of government services in Dongguan, and Dongguan will strive to make the citizen service center the five-star government hall with the best experience in the province.