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Summary of hotel salesman's probation work
Summary of hotel salesman's probation work

Summary is a written material that comprehensively and systematically summarizes the achievements, existing problems, experiences and lessons gained in a period of time. It's a good way to increase talents. Write a summary. But I found that I didn't know what to write. The following is a summary of the probation work of hotel salesmen that I helped you organize. Welcome to share.

Leaders and colleagues: Hello!

First of all, I want to introduce myself to you. My name is xxxx, and I am the sales manager of xxxx Hotel. Now I will give a report on my work in the past seven months.

I. Performing duties

Since 20xx took office on March 4th, the first few months (March, April and May) were mainly to assist the restaurant manager in the daily internal management of the front office, and the next few months (June, July, August and September) were mainly responsible for the marketing of xxxx Hotel due to work needs, leadership trust and self-development needs.

From lobby management to internal and external marketing, from "xxxx" concert to exciting xxxx, from xxxx concert to "xxxx", the stadium held a series of activities, and Four Seasons Restaurant also set off a business climax with the efforts of the market.

Looking back on the work in the past few months, there are mainly the following aspects:

1. Pay attention to study and education and motivate yourself to make progress. Since I took office, I have been in charge of internal management in xxxx Hotel, and learned that most employees of xxxx Hotel come from different regions such as xxxx, and their cultural level and comprehensive quality are very different, and their professional level and service awareness are not high. In view of this situation, I listed my own shortcomings one by one and conducted comprehensive training and on-site supervision.

Correct the wrong management methods, explain the theory and practice the operation. The operating procedures of eight skills exercises are standardized from the aspects of standard polite expressions, smiling service, professional ethics and food collocation when guests enter the store. Through learning, employees can strengthen service quality and improve service level. When guests enter the store, they can take the initiative to serve warmly and introduce hotel dishes. When guests light cigarettes, the waiter should hand over the ashtray in time.

A skill competition was held in April, and the waiter xxxx won the first place in the skill competition. Other waiters have developed the good habit of asking questions if they don't understand, and asking each other if they don't understand. They have also learned a lot, their mental outlook is getting better and better, and their work efficiency has been improved. However, the operational details need to be improved.

Second, grasp the management chapter

In the early days of its establishment, there were many problems in the work of xxxx restaurant. The main problem is that there is no standardized system, employees are not clear about the system, and some systems have not been implemented to specific responsible persons.

Through the guidance of the leaders of the quality inspection department, I listed the switching time and the person in charge of the wall and audio in the health work system, as well as the service process, personal hygiene requirements and standards of each post, and the matters needing attention in finishing the work, and conducted on-site supervision and inspection every day, which was of great help to employees to strengthen their work consciousness and clarify their work responsibilities. In the later period, the telephone cost was high, so the telephone booth was configured by the senior manager, and the telephone was locked after work, and the waiter was not allowed to make local calls, which put an end to the phenomenon of making local calls after work.

Third, grasp the communication of internal customers.

Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the feedback information of customers to the kitchen in time. For example, sometimes customers feedback that "Ami fried pork" is not enough, and "boiling fish" is not fragrant enough. Through sincere feedback from customers, plus our serious discussion and revision, we will continuously improve the quality of dishes and satisfy customers.

Four, do a good job in the reception and management of banquet propaganda work.

October is the golden season for wedding banquets. I made a wedding banquet plan and distributed leaflets to visit the surrounding units. At present, we have undertaken five wedding banquets on June 5438+ 10. Guests have always introduced the advantages of xxxx restaurant, communicated with the wedding company by telephone, publicized the hotel scale, and made full preparations for the banquet reception in a planned way.

Five, in-depth market research, close cooperation with the sales department, grasp the market economy.

During the concert of xxxx, I worked closely with the sales department to undertake the lunch packed by the staff of the organizing committee, resulting in a record of 10,000 yuan packed lunch. During xxxx, I cooperated with the stall work and internal management supervision for many times. Through xxxx, I feel the team spirit. During the concert of xxxx, I communicated with the leaders of the Organizing Committee for many times about the dining of the venue staff, coordinated the dishes, and earned more than xx million yuan for the hotel. Then for the concert of xxxx, I took over the buffet for 280 people, including the meal fee standard of 80- 100 yuan.

Sixth, grasp the team dining.

We contact more than 30 tour groups by telephone and have group meals every Saturday, Sunday and Monday. Travel agencies, travel agencies, international travel agencies, travel agencies, etc. Hosting group meals improves the popularity of restaurants and reduces the cost of kitchens. And take advantage of the opportunity to receive group meals, seriously consult and feedback, and do a good job of feedback statistics.

In short, in this ordinary and extraordinary seven months, I feel deeply, but also deeply feel my own shortcomings. At present, the outside market has not been fully opened, so I need to continue my efforts. I will work hard in these aspects:

1. Keep learning, improve yourself, and strengthen the study of sales business knowledge and all aspects of knowledge.

2. While doing a good job in this position, we will continue to develop new customer groups.

3. Do a good job in maintaining and communicating with internal customers.

4. Arrange marketing work in a planned way.

5. Do a good job in customer statistics, constantly strengthen contact, and do a good job in customer complaint handling and information feedback.

6. Work closely with the hotel sales department to receive catering and reception services.

Thank you very much for your leadership! Thank you!

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