1. Focusing on meeting customers' needs: customers are the foundation of the hotel's survival. Hotels should constantly optimize their services and products, and constantly improve their satisfaction and loyalty.
2. Continuously improve service quality: hotels should always pay attention to customers' feedback and opinions, and constantly improve service quality and level to meet customers' needs.
3. Improve customer satisfaction: the hotel should take customer satisfaction as the standard, improve customer satisfaction and loyalty, so as to realize the sustainable development of the hotel.