Etiquette training is best to have special etiquette personnel on-site training, so that there can be demonstrations.

I can give you a general idea. First of all, dress: Although it is winter, it is best to wear a professional suit with a shirt and a suit. The color of the shirt can be simple and generous, with a skirt under it. The skirt should be above or near the knee, not too short. The color of the dress depends on the architectural style and place. If it is a banquet, it should be warm, so the color should not be too bright. The venue should be dark, but dark and light gray are not recommended. Black heel shoes, the heel height is uniform, not more than 5 cm, 3-4 cm is preferred, and more than 5 cm is public relations, not etiquette.

The distribution should be upright, the hair should not be messy, and the makeup should be light. The color of eyes and lipstick should be mainly warm, not too bright, giving people the best feeling of modesty and kindness. Smile and show your teeth when greeting the leader. When the leaders approach, bow 30 degrees, say welcome words, stand up straight, put out your hands inward and lead them to their seats. At least one person can know all the leaders at the reception and instruct etiquette to take the leaders to the corresponding positions.

When showing the leaders around, the etiquette of Putonghua should be standard, and the manuscript should be fully prepared and skilled. It is best to know the leader. When leaders ask questions, they can directly address each other instead of calling them by their first names. Then let's talk about the banquet. This is our custom. The theme is located in the innermost part, facing the door, or in a position where we can see the whole situation. The waiter's first meeting is a visual theme, which belongs to inviting guests. The theme is the first guest on the left, the second guest on the right, the third guest on the right, and so on.

2. What are the common etiquette knowledge of workplace meetings?

Before, during and after the meeting, we should pay attention to some matters, that is, meeting etiquette, because a little carelessness in this highly focused occasion will seriously damage the image of ourselves and the unit.

1. Pre-meeting etiquette

First of all, before the meeting, we should know the time, place, participants and issues to be discussed, and make necessary preparations for the meeting; Secondly, dressing neatly and elegantly will make you look decent. Ladies should pay special attention to choosing the correct and elegant hairstyle and wearing light makeup, and don't use cosmetics with too strong fragrance. In addition, it is best to attend the meeting on time or earlier, get in and out in an orderly manner, and be seated according to the meeting arrangement.

2. Meeting seating etiquette

One is the wrap-around type. There is no podium, and seats, sofas and coffee tables are placed around the venue. There is no specific seat, and participants can sit at the back of the venue at will.

The second type is scattered seat type. Outdoor tea parties are often ranked in a decentralized way. Its chairs, sofas and coffee tables can be freely combined anywhere, and can even be placed at will according to the individual requirements of participants. It is so easy to form a relaxed and comfortable social environment.

The third is the round table style. That is, a round table is placed at the venue, and participants sit around at will. Round table ranking is divided into the following two forms:

First, when the number of people is small, only an oval conference table is placed in the center of the venue, and all participants are invited to sit around. Second, in the case of a large number of people, several round tables were placed at the venue to invite participants to combine freely.

The fourth is the chairman's style. That is, at the meeting place, the host, the host and the guest are consciously arranged to sit together.

It should be noted that if you attend a meeting to arrange seats, you'd better wait for the guide to show yourself to your seat. Usually the table farthest from the meeting entrance is the main seat. On both sides of the chairman are seats for guests and visitors attending company meetings, or seats for senior managers and assistants, so that they can receive instructions and assist the chairman in completing what needs to be done in the meeting. In addition, generally speaking, business meetings should not distinguish between men and women, and men and women should not be arranged to sit opposite each other.

keep quiet

The meeting is part of the work, and it should also reflect professionalism and work attitude, and show respect to the speakers and participants. So ...

Keep quiet during the meeting and don't whisper to each other. Do not leave without permission. Try to keep a listening attitude. We should try to avoid sleeping, be absent-minded, answer the phone, walk around and whisper to our neighbors. These are all very impolite.

4. Etiquette of timely applause

The main content of the company's internal work meeting is to discuss business, make plans and development plans, which can't be as wonderful as watching a performance.

However, applause, as a courtesy, is recognition, encouragement and appreciation of the speaker. Uninterested applause is the lubricant of the meeting. The timing of applause is usually when the speaker pauses for a long time. * * * appeared in the speech. The speech ended in three sections. Don't clap your hands indiscriminately, or even clap your hands upside down. Don't shout, whistle, stamp your feet and make noise when clapping. These are extremely rude.

Finally, we should pay attention to the following matters: don't make a long speech (in principle, it is limited to 3 minutes); Can't be silent from beginning to end; Don't talk about some expectations; Can't do personal attacks; Don't interrupt others casually; Don't pretend to understand and talk nonsense; Don't find fault with the speaker, etc These are rude behaviors that should be avoided as much as possible.

3. Basic knowledge of hotel greeters

Service personnel should have body language knowledge:

Respect guests' private space. Generally speaking, when talking with foreign guests, you should keep the distance between your bodies, and the scale of half a meter is better. If the guest goes straight ahead when talking to him, maybe you are too far away from him; If he keeps backing away, you may get too close to him.

Understand gestures that indicate fatigue and irritability. Ordinary guests, especially tourists with jet lag, may feel tired or upset within a few minutes of waiting for check-in or check-out. At this time, the guest's feet will swing slightly, and according to the survey, most people will do this after 15 minutes.

Be aware of guests' nervousness and anxiety. When guests come to the hotel for the first time, it is inevitable that they will feel strange. Usually, guests put their arms on their chests, which means they are nervous or defensive. At this time, the waiter should infect the guests with his enthusiasm. When talking with guests, he should pay great attention to the action of the guests tapping the desktop with their fingers or pencils, which is a signal of disapproval. That's what graffiti on paper means.

Correct service etiquette is a good start to make guests feel comfortable. Smiling and eye contact are very important when dealing with guests. In public places, smiling eyes and greeting language have the same meaning. If a strange foreign guest walks up to you and smiles at you, he will say "hi" or "hello". It's just a courtesy, but it doesn't mean that he will stop talking to you. It should be noted here that it is impolite for China to stare at people all the time, but if you don't look squarely at Americans, they will think that you are avoiding the problem, insincere and untrustworthy.

Body language reveals the truth. Body language usually expresses the truest thoughts and feelings, because it is easy for a person to lie, but it is very difficult to make body language lie. When we correctly understand the guests' intentions, we can take corresponding actions.

The information revealed on the feet. In the hotel lobby or banquet hall, two guests stand and talk. If two people face to face and talk very closely, it can be said that the relationship is extremely close. Don't disturb the guests unless there is something urgent at this time. On the other hand, if the shoes of two guests are at right angles, or stand apart at an angle of about 60 degrees, it can be considered that their relationship is not too deep, and the space for the third party to intervene is fully reserved. At this time, the waiter can intervene appropriately.

When the guests are dissatisfied, learn to listen attentively, use positive body language to ease the mood of the guests and show your concern for them. Body language is also an auxiliary tool for effective listening. In the face of complaints from guests, although you may not be able to speak, you also convey a lot of information through body language. If you fiddle with your hair, look around or knock on the table with your fingers, the message the guest receives is that you are not listening, which will not only solve the problem, but also "add fuel to the fire" for the guest. Positive body language includes leaning forward, smiling, ensuring eye contact and so on. The key to improving "listening" is that it is not enough to listen by yourself, but also to let the guests know that you are listening.