1, preface
Basic greetings, such as: Hello, dear, glad to serve you. what can I do for you?
Welcome greetings, such as: Hello, dear! Welcome to XX Men's Wear! I am your customer service representative: supervisor, glad to serve you! Can I help you?
3 busy reply, such as: dear, there are many guests. Don't worry, I will reply one by one.
2. Product problems
① Material problems, such as: Dear, this mesh fabric is made of high quality mesh fabric, which is soft to the touch, comfortable to wear, luxurious and sexy, and extremely romantic.
(2) Style issues, such as: Dear, you have a good eye. The one you chose is very popular. You must look beautiful in it. Place an order now and I can arrange to deliver it to you today.
3 color problems, such as: hello, dear, this baby has black and white. You can choose to shoot according to your own preferences, but many people like black.
(4) quality problems, such as: dear, our baby has no reason to return it for seven days. As long as you are not satisfied with our products, you can contact our customer service to apply for a return.
⑤ Size issues, such as: Dear, this baby's size is on the details page, and similar people wear different reference data. If you really don't know what size you want to wear, could you please tell me your height, weight and waistline? I can give you some suggestions for your reference!
⑥ chromatic aberration, such as: Dear, we specially invite photographers to shoot, sometimes chromatic aberration occurs due to different brightness levels of computer monitors, but we always minimize chromatic aberration, so you can rest assured to buy.
⑦ Whether the goods are available, such as: Dear, we have all the treasures that can be photographed in our store. Please rest assured that if you have a fancy baby, you can take pictures!
(8) The problem of fake goods, such as: Dear, all the treasures in the counter are genuine, and the quality is no problem. The store has added services such as unconditional return of fake goods for 37 days, so dear can rest assured to buy them.
Step 3 recommend products
① Activity recommendation, such as: Dear, now our store name is holding "XXX" activity. From now on, you can buy any two packages in our store. Dear, after choosing what you want, take a photo with the shopping cart and contact me to modify the postage.
② Relevant recommendations, such as: Hello, dear! This is our explosive baby, and many customers like it very much. It is also a popular style, and it is easier to match. Or if you take a fancy to other treasures in our family, I can introduce them to you.
③ Match the recommendation, for example: Hello, dear! Welcome to our shop. In order to celebrate the arrival of Women's Day on March 8th, dresses in our store are on sale. This baby you like has a full reduction activity in our store. If you buy it with any of the following treasures, you can enjoy a discount of over 200 minus 20 (link). I wish you a happy shopping.
4. Concluding remarks
Dear, thank you for buying our baby! Welcome to visit next time. Wish you all the best.
The importance of customer service
First of all, from an economic point of view, modern market competition needs no longer a price war, but an increasing proportion of services. Secondly, from the consumer's point of view, service can create value for customers. Customer is the biggest pursuer of value (customer's value is the comparison of customer's income and pay).
By improving the comprehensive service level such as its own brand, image and staff quality, the service industry can reduce the time, cost, physical strength and energy of customers' consumption and gain value for customers. For example, door-to-door service can reduce the time and physical strength of customers going out, so that they can use these saved time and physical strength to do other work (and get benefits), so that customers can get greater value.
Thirdly, from the service industry itself, individual businesses can benefit themselves by improving the service level and making customers regard themselves as the first choice for consumption. In other words, by improving the service level, businesses themselves can create value for themselves and strive for more repeat customers.