Legal analysis: when consumers encounter quality problems when buying goods online, they will generally report them to the operators of the purchased goods first. If the report fails, you can take up legal weapons and complain to the quality supervision, industrial and commercial departments and consumer associations to safeguard your legitimate rights and interests. The main ways of complaint are: 1, and the letter type: it is mainly suitable for consumers who are far away from the complaining unit, but the disadvantage is that it may take a long time to solve the problem. 2. Visiting complaints: Consumers with quality problems had better bring samples, which is more intuitive and can solve the problem better. 3. Telephone complaint: directly call the hotline 123 15. This way is convenient for the relevant departments to grasp the situation of fake and shoddy goods in the market in time.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.

Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.

Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.

Article 9 Consumers have the right to choose their own commodities or services.

Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.

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The above answer is only for the current information combined with my understanding of the law, please refer carefully!

If you still have questions about this issue, I suggest you sort out relevant information and communicate with professionals in detail.