First, refuse to take a taxi three times a year and ban driving a taxi for five years.
Refusing to take a bus, detouring and not taking a taxi are the hot spots of complaints from Guangzhou citizens in recent years. In order to improve the management system of the cruise taxi industry, the Guangzhou Legislative Affairs Office and the Municipal Communications Commission drafted the local regulation "Guangzhou Cruise Taxi Passenger Transport Management Regulations", which was released for comments in official website yesterday.
According to the draft for comment, cruise taxis should be equipped with video surveillance and recording equipment, and drivers should be fined at least once for refusing to carry them. A driver who is inspected three times in one year will be disqualified, and a new license will not be issued within five years after the driver's qualification certificate is revoked. If the driver violates the rules, the company will also impose penalties simultaneously; Administrative personnel who fail to handle passenger complaints in time will also be held accountable. Passengers can refuse to pay the fare when they encounter eight unreasonable demands, such as "no invoice" and "cash must be given".
Two, eight cases, you can refuse to pay the fare.
1. The driver refused to accept electronic payment;
2. The driver refuses to issue a toll invoice;
3. The driver terminates the passenger midway without justifiable reasons;
4. The driver loads others without the consent of the passengers;
5. Taxis do not use meter and pricing equipment, and the amount displayed by the meter and pricing equipment is unclear, or continue to operate when the meter and pricing equipment fail;
6. Taxi charges beyond the prescribed charging items and standards;
7. The cruise taxi breaks down within the initial mileage and cannot complete the delivery service;
8. The driver is dealt with for road traffic safety violations and cannot deliver the passengers to the destination in time.
After accepting the complaints from passengers and drivers, the relevant departments must make a decision within 10, and inform the complainant that 10 can be extended under special circumstances.
Third, the punishment for technological upgrading is stricter.
According to the person in charge of the Legislative Affairs Office of Guangzhou, the current Regulations on Taxi Passenger Transport in Guangzhou (hereinafter referred to as the Regulations) came into effect on June 5438+February 1 day, 2009. With the development of economy and society, some contents of the regulations can no longer meet the requirements of the new situation of taxi industry reform and management.
In recent years, the network car has developed rapidly, and there are some problems in the cruise taxi industry, such as the loss of drivers, inadequate internal management of operators, and insufficient deterrence of administrative supervision and punishment measures. There is an urgent need to improve the relevant management system, promote the healthy development of the industry and ensure citizens' travel. To this end, Guangzhou initiated the formulation of the Regulations on Passenger Transport Management of Cruise Taxi in Guangzhou.
In terms of vehicle technical conditions, the draft for comment has increased the requirements for facilities such as video surveillance and video recording, and explicitly prohibits unauthorized use of the appearance of cruise taxis or installation of cruise taxi dome lights, meter and pricing equipment, empty car signs and other service facilities on motor vehicle bodies other than cruise taxis; At the same time, cruise taxis are required to withdraw from operation within five years from the date of obtaining the vehicle license, and operators are encouraged to scrap the vehicles that have withdrawn from operation in advance; In addition, it is also required to connect relevant equipment and databases to the government supervision platform and submit relevant operation information to the government supervision platform in real time; On the threshold of entry, the draft for comment is "wide in and strict out". On the one hand, the entry age of drivers has been relaxed to "not reaching the national statutory retirement age". On the other hand, drivers whose qualification certificates have been revoked will not be issued with qualification certificates within five years.
Fourth, improve the industry credit management mechanism.
The draft for comment added the credit management system of the cruise taxi industry. The exposure draft intends to take credit information such as service quality credit assessment and passenger service evaluation of cruise taxi operators and drivers as an important basis for their access and exit, and incorporate them into the city's public credit information management system; At the same time, we will publicize the list of subjects who are encouraged by trustworthiness and punished by dishonesty, encourage cruise taxi operators and drivers who are honest in management, standardized in management and excellent in service, and strengthen supervision, management and punishment through interviews, reminders and issuance of rectification letters for cruise taxi operators and drivers who have committed serious violations of law and dishonesty.
For two consecutive years, the service quality and reputation assessment failed, because of disturbing social order, hindering normal operation and other activities in violation of public security management or being investigated for criminal responsibility, and within a natural year, the administrative punishment by the traffic administrative department for more than three times, the traffic administrative department shall revoke the licenses of the corresponding taxi operators and drivers.
Verb (abbreviation of verb) The rights and responsibilities of each party and the punishment measures.
Driver: The maximum penalty for driving a false certificate is 30,000.
Refusing to carry passengers or driving passengers halfway without justifiable reasons, except for passengers carrying dangerous goods, smoking and spitting in cars, getting drunk or asking to go to remote and remote areas and driving out of the city at night, shall be ordered to make corrections and be fined more than 2,000 yuan in 500 yuan.
Those who don't follow the reasonable route or the route required by passengers, and pick up others without the consent of passengers, shall be ordered to refund the fare, be fined more than 2,000 yuan in 500 yuan, and may temporarily suspend the driving license of cruising taxi for more than 3 days and less than 7 days.
Failing to provide the service at the appointed time and place after accepting the call service demand put forward by passengers through telecommunications, Internet, etc. , shall be ordered to make corrections, and impose a fine of more than 2000 yuan in 500 yuan.
Those who enter the operation site without getting on or off passengers and waiting for passengers according to regulations, or disobeying the dispatching management of site management personnel, shall be ordered to make corrections and be fined from 200 yuan to 500 yuan.
Driving a cruise taxi to provide passenger service without obtaining the driver's license of the cruise taxi, the traffic administrative department shall order the driver to stop operation and impose a fine of 10000 yuan to 30000 yuan; In the operation, those who do not carry the driving license and road transport license of the cruise taxi with them shall be ordered to make corrections and be fined from 200 yuan to 500 yuan; Failing to use the sign lamp or place the sign of suspension of operation as required, it shall be ordered to make corrections, given a warning, and imposed a fine of more than 500 yuan 1000 yuan; Those who misappropriate, lend, lease, alter or use invalid forged or altered vehicle road transport certificates or parade taxi driver's certificates shall be fined between 10000 yuan and 30000 yuan.
6. Enterprise: The driver refused to carry the enterprise and was punished.
For the driver's illegal behavior, the exposure draft not only increased the fine, but also investigated the management responsibility of the operator. For example, if an enterprise fails to perform its management responsibilities, its driver refuses to accept supervision and inspection, does not follow the reasonable route or the route required by passengers, does not charge passengers according to the prescribed items and standards, refuses to carry passengers without the consent of passengers, or terminates the passenger behavior halfway, it will be fined 1000 yuan per case in 500 yuan. If an enterprise engages in cruise taxi business without obtaining a road transport business license and a road transport license, the traffic administrative department shall order the operator to stop operating, confiscate the illegal income, and impose a fine of more than 30,000 yuan/kloc-0,000 yuan.
Government: Failure to deal with it in time will lead to accountability.
The staff of traffic administrative departments, urban passenger transport management institutions, road transport management institutions and other administrative organs fail to handle complaints from passengers and drivers within the prescribed time limit; Or participate in or participate in the cruise taxi passenger transport business activities in disguise; Or require tour taxi operators and drivers to purchase vehicles and equipment designated by them or in disguised form, or require tour taxi operators and drivers to receive paid services in their designated or designated production and business units; Or there are other acts of abuse of power, dereliction of duty, corruption, the appointment and removal organ or the supervisory organ will decide to give informed criticism and punishment to the directly responsible person in charge and other directly responsible personnel according to the management authority.
VIII. Feedback channels
1. Public consultation time:
The opinions and suggestions put forward by the public and their reasons, please submit them to the Municipal Legislative Affairs Office before May 3 1 20 18. Please leave your name and contact information for further contact.
2. Specific ways to submit opinions:
Log in to the Legal Affairs Office of Guangzhou Municipal People's Government () and submit it through the "Legislative Solicitation" section of the website;
Mailing address: Legal Affairs Office of Guangzhou Municipal People's Government, 4th floor,No. Lu Qian 1 Guangzhou Municipal Government (postal code: 510032);
Fax: 83125287;
E-mail: gzlfgc@ 126.com
The above are the relevant adjustment measures for taxis in Guangzhou, and opinions are being sought from the public. The previous regulations no longer conform to the current social situation. With the development of economy and society, some contents can no longer meet the requirements of the new situation of taxi industry reform and management, and reform is imperative. If you have any other automobile questions, please call the online specialty of Pacific Auto Network.
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