Property companies need to hold regular meetings every month to sum up their work battles. Below, I will share with you several sample articles of monthly property meeting minutes for your reference!
Minutes of monthly property meeting 20XX 9:00 on March 3rd? At 22:30, the monthly meeting of the company in February was held in the conference room of Zhoushan Yulan Garden. Liu Lingling, general manager of Zhoushan Company, CoCo Lee, assistant general manager, and 60 people from various departments and property service centers of Zhoushan Company attended the meeting.
The meeting was presided over by Liu Lingling, general manager of the company. Before the meeting, the video of "The Rebirth of the Eagle" was played; Project leaders make 20XX annual theme reports on family service and park service respectively; The person in charge of the property department interprets the park service? Ten must do? Standard manual? Twenty must be checked? Specification standard (version 20XX),? Twenty contacts? Service standard instruction manual (version 20xx); The meeting also reviewed and determined the income indicators of each project park (during which the classic inspirational video "Face the Giant" was inserted) and the contents of the owner's electronic information file. The leaders of the company commented and elaborated on the implementation contents of park services and family services and related standard manuals. Finally, Liu Lingling, general manager of the company, summarized the meeting. The main contents of the meeting are summarized as follows:
First, the main points of the meeting and the arrangement of key tasks
Face up to the current situation and strictly control the quality of internal work and external service.
Quality is related to the life and death of an enterprise. Quality leads and progress, and enterprises are born. If the quality is out of control and retrogresses, the enterprise will perish. At present, employees at all levels of the company must face up to the present situation, start from the details of internal work, and start from the opinions of customers, constantly reflect on improvement and ensure first-class service.
The meeting reiterated that the key to achieving practical results in all work lies in improving execution. Employees at all levels, especially managers at all levels, must conscientiously implement the indicators issued by the group and complete all node tasks on time, in quantity and with good quality.
1. Enhance the sense of hardship, enhance the sense of hardship, and keep the company running steadily.
The meeting reiterated that in 20XX, the company added 30 million business indicators, and the non-Greentown expansion indicators reached 600,000 ㎡, which was a major test of the comprehensive ability of our entire company team. Managers and grass-roots employees at all levels of the company should keep a clear understanding of the company's current operating indicators and expansion indicators. They should have a sense of crisis and hardship, enhance their sense of hardship, face problems directly from the interface related to the company's life and death, find ways to strengthen their confidence. They should maintain a good mental outlook and working condition at home and abroad. While doing the routine basic work of the original work, they should take the above two indicators as the main line of each work, decompose the indicators layer by layer, and motivate all employees through performance appraisal.
2. Further strengthen the construction of conference system, standardize conference standards and improve the quality of conference services.
How to do a good job in foreign service is to let the owners have a good service experience, and good service comes from the mentality and determination of every front-line employee who really wants to do a good job for the owners. How to make front-line employees, the front-line employees behind every manager, support managers' ideas and agree with their good service concept requires us to serve front-line employees well and do our internal services well. As the main department in charge of all meetings, the comprehensive management department needs to further improve the standardized workflow of meetings and establish a list of meeting workflows for large-scale meetings and regular meetings. In the process of implementing the standards, it is necessary to do a good job in every conference service. At the same time, we should actively innovate, make bright spots, promote them, and even become new conference standardization content to realize the dynamic upgrade of conference service standards.
3. Be grateful and actively create quality services for the owners.
Care for the owners from the dribs and drabs, be grateful to our owners from the nuances, and devote more services to repay the owners with a grateful heart. Turn complaints into gratitude, into giving, into life. Emphasize the timeliness of service, contact with the owners more and understand their real service needs. Services should be fully covered, and this year's park activities should be planned as early as possible. Each park should carry out targeted activities according to its own characteristics.
Combined with major events (such as the World Cup), do a good job in the marketing of property services.
We should fully understand, verify and analyze the basic data, and then put forward a plan on this basis to ensure feasibility and operability. For example, the publicity of fire day is more about letting owners know how to escape in case of fire and how to save themselves and each other.
The Spring Festival New Year Exhibition must be done, but the plan should be careful and the preliminary research should be fully prepared. Who will integrate resources, who will implement, who will supervise and who will evaluate.
Convenience activities during the Spring Festival should be combined with Zhoushan people's customs, such as the borrowing of the Eight Immortals Table, the cooking of broilers, and the schematic diagram of tribute display. , and provide services that the owner wants to do but is inconvenient to do.
For wedding service, we can give more consideration to the layout of relevant passages in the park, the decoration of festive water signs, the layout of unit doors and elevators, and the wedding procession, so that the owners can feel that living in the community we serve has face and class.
The Group has unified requirements and regulations on housewarming services, but Zhoushan Company and the parks should consider whether they can provide more content and richer innovations, and combine exclusive services with ordinary services. The service for pregnant women should be combined with the actual situation of each park, but we can provide pregnant women-related books, which can really make the owners feel practical and caring.
To prevent mildew in rainy season, we should tell the owners how to prevent mildew, how to help the park, whether there is a centralized drying point, and pay attention to the signs of the owners drying clothes.
Activities are not for doing, but for formalism. Be sure to create surprises, never be old-fashioned and vulgar, and services are everywhere. When it rains, what should the service provider do? Inform the owner who has clothes to dry, and pay attention to whether the windows of the owner's home and car are closed properly, and whether the outdoor battery car can provide rain-proof cloth.
Second, the work requirements of key projects
1. Zhoushan Dongsha Resort
Resorts contain rich and unique connotations and values, which have huge creative space and are also challenging. The company needs to brainstorm, actively contact with Qingshui Bay in Hainan, on the basis of the existing service system in the park, deeply study the holiday service products, enrich the life service content, and improve the personalized service content such as leisure, entertainment and catering. And make full use of it
2. Zhoushan Yulan Garden attaches importance to children's needs. Children are the people who need special care among the owners, so we must pay attention to strengthening the service for children. According to the needs of children, at present, Zhoushan Magnolia Garden has been continuously implemented. Dolphin project? In addition to activities, to carry out personalized water sports activities, it can be organized by linking merchants by title and integrating resources; In the case of excellent soft and hard clothes in the park, children's training institutions can be linked to solve the difficulties of children's education and training for young owners and truly implement services.
The meeting stressed that all employees of the company must clearly understand the significance of service quality to the survival and development of the company, effectively improve the quality control ability, and ensure the leading position of the company's quality in Zhoushan industry. Leading quality is inseparable from continuous learning, and learning ability is the real competitiveness of enterprises. The company should learn from all outstanding people, learn advanced experience, build the quality of life of owners, learn, promote the electronization of owners' files, set up education and training institutions in qualified projects, Zhoushan Dongsha Resort and other tourism and holiday projects, actively explore the creation of holiday lifestyle, refine service categories, and form clearer opinions. Finally, Mr. Liu pointed out that it is necessary to organize volunteer activities to formulate? Owner agreement? Stimulate the owner's sense of ownership and participation, make the planning, organization and implementation of various activities a two-way interaction process between the company and the owner, enhance the owner's perception of service and increase the owner's sense of belonging.
Lvcheng property management service group co., ltd. Zhoushan branch
20XX March 10
Minutes of monthly property meeting II Participants: property-related personnel, some owners' representatives and owners' representatives.
Venue: Property Meeting Room, Floor 609, Guofeng Beijing Community
Time: August 19,10: 00 ~12:10.
Theme:
1. Property fee payment:
Manager Zhang Xu agreed to pay the property fee quarterly. Pay the property fee at the end of each quarter.
2. Parking management fee
The property needs more time to investigate the parking charges in the surrounding areas. Therefore, the owner's representative requested that the parking management fee be suspended until the investigation results came out. The property is also required to ensure that there will be no more obstacles to the entry and exit of owners' vehicles with old car licenses. The property agreed to delay the payment of parking management fee and promised not to block the owner's vehicle.
3. The problem of employees staying in Haidilao.
After consultation between the owner of the property and the rental house and the manager of Haidilao, Haidilao personnel will retire to Beijing after the lease contract expires at the end of September this year. The owner's representative basically agreed to wait for a while. Owners should also wait and see.
4. Intelligent access of community owners.
The owner's representative suggested that an intelligent door card device should be installed at the entrance of the community to facilitate the owner's entry and exit, and to distinguish the owner from visitors and irrelevant personnel. The property said it would investigate the problem.
5. Intelligent garage entrance.
The property suggests that each fixed parking space will be equipped with a parking lock to prevent the fixed parking space from being occupied. The owner's representative thinks that this practice may increase the difficulty and time for the owner to stop. The two sides decided to consult the owners extensively before making a decision.
In addition, the owner's representative suggested setting up an electronic lifting rod system at the entrance and exit of the garage to strengthen the parking safety of the garage and prevent the problem of disorderly parking and misplacing. The property will be decided after investigation.
6. Fire hydrant problem
After negotiation, the property will gradually install the missing fire-fighting equipment in place according to the completion of renovation of each unit. And ensure that all fire fighting equipment is completed before the end of this year.
7.？ Group one? Billboard problem
The owner's representative will draft it? Letter to the First Capital Group on this issue? , and solicit the owner's signature; Then negotiate with the first group. After June 65438+1 October1Property Law is implemented, if this problem has not been solved, it will be solved through legal channels.
8. Elevator problem
After negotiation, the two elevators in each unit will be divided into freight elevator and passenger elevator. The guard board will be removed from the passenger elevator, and goods and pets are prohibited from entering.
9. Security issues
The owner's representative affirmed the improvement of safety problems, but also pointed out that there are still many problems, such as the lack of necessary training for security personnel, the serious shortage of security personnel leading to long-term overtime work of security personnel, and the low quality of work. The property company also acknowledged the above problems and said that it would continue to rectify. If necessary, we will consider changing the security company at the end of the year and after the current security company contract expires.
10. bicycle parking problem
The owner's representative and the property discuss how to use the existing bicycle garage and hire someone to look after the vehicle (paid). Whether to implement it will be decided after extensive collection of opinions from the owners.
1 1. The problem of civilized dog keeping
Owners and property owners will promote civilized dog raising in various ways.
Undetermined issues will be discussed and solved at the next meeting of property and owners' representatives.
Please owners, from today, arrange their own time to pay the property management fee to the property management company, which can be paid quarterly. Suspend the payment of parking management fee until further notice.
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