I want to say ~

Five tips for signing a house order at the end of the year!

Ye Jia handed it down.

20 18-02- 1 1 2 1:02

watch out for

As the saying goes, if you can't make a deal, you can't get it. If the words sell well, the shopping guide will be asked various questions by customers during the sales process.

The quality of sales language will directly affect whether customers buy or not. How should a shopping guide answer customers' questions properly and correctly?

Here are five simulation scenarios that explain in detail how to deal with customers' problems.

Scene 1

When a customer enters a store to shop, he looks at a soft ornament, but this new product is the only one left in the store? How to make a deal?

Coping with language skills 1: "I'm really sorry, sister, this one I just took from you is not only new, but also the last one." You are so lucky. If you come late, even if you like it, I really can't help you find a new one! " (scarce)

Coping with language skill 2: "Sister, I was just about to say that you have a good eye!" " This is our best-selling model, because it happens to be the last new model and you like it so much. The warehouse is really gone, and this model may be out of stock in the future! "(best seller, unique vision)

Coping with language skills 3: "Ha ha, that's right. Because it is the peak season of sales recently, we only have one or two items in each store. This product happens to be unique. Brand-new. Take it back. Please, it's just a gift. Let me wrap it up for you. " (plus gifts)

Scene 2

When customers enter the store, they find that the price exceeds the purchase expectation and say that your price is a little high. How to deal with it?

Language skills 1: You have a good eye! This is our high-end series. There are basically no products of the same style in China. It's very personal at home. Now everyone wants their home style to be different from others, right? Come on, this is our newly listed image advertisement, limited edition. Please have a look at our design. Agree with the customer's point of view and change the controversial topic.

Coping with Language Skill 2: Yes, you are a real shopper! The sofa you are looking at is the latest fabric product this summer, and it sells very well! There are only two models in our store, which are customized products.

And this product is custom-made fabric, hand-made. Fabric cost and process cost are relatively high, so the price will be slightly higher, but the comfort and quality of products are absolutely guaranteed. If there are any quality problems, we can return them. Do you want to try it on? Explain the texture of the product, value for money, after-sales guarantee, and solve worries. )

Scenario 3

When customers enter the store, they say: Your new models are so few that there is nothing to buy!

Coping with language skills 1: "Yes! Although there are not many styles of our products here, we (the boss) are all carefully selected, and each one has its own characteristics. Hehe, we (the boss) have been running this store for more than ten years, and basically all the owners in the nearby community use our furniture!

Let me recommend it to you. What is the decoration style of your home? When I don't have much style, I can highlight my "authority". It can't be wrong to operate for more than ten years. There are not many styles, but they are exquisite, giving customers a "reassuring").

Language Skill 2: "Oh, sister, you should come to our store often. Our products are all unique. They are all pure solid wood. They may not look like many styles, but in fact, the details of many products vary greatly. Look, this is a new series that we just listed. Let me show you. The fact is that there are many styles, so tell customers that the new model is on the market. )

Language Skill 3: "Well, we really don't have many styles here, because our company is positioned as a" boutique store "with few but fine features. And although there are not many styles in our shop, each one has its own characteristics. You see, I think these products are very suitable for your temperament, so I will show them to you. "

Scene 4

After the customer chooses the product, he feels that the color is not suitable.

Language skills 1: "You don't like this color, what do you think of that style?" (If the style is ok, change the color)

Coping with language skill 2: "Oh, what color do you like?" (Change color according to customer's preference)

Coping with Language Skills 3: "Actually, I personally think you can try so-and-so color, because this is the main color of our series. You may not be used to it, but you might as well try it. Is this also an innovation in life?" When the facts are established, if you think the furniture store has a good effect, you can give suggestions to customers.

Scene 5

The customer made a deal and was ready to pay the bill. The customer asked: I bought so many, can you give me a small gift?

Coping with language skills 1: "Oh, you have a good eye. This dining chair is a new model just released this year, but it belongs to other product series. The company stipulates that we can't give it away! " Please leave your contact information. When the company has promotional gifts, I will inform you as soon as possible! "(change the subject and inform that it belongs to the commodity category and cannot be given away)

Coping with language skill 2: "You have a good eye! This is our best-selling product this season, but it doesn't belong to the gift category. The company has inventory statistics, so we really can't give it to you, but we can give you the accessories you like. You can choose all these. I'll apply to the leader and see if I can give you VIP discount. Please wait a moment, I'll make a phone call! " (Redirect topic to "Sales" topic)

Excellent shopping guides will make the sales reaction and transaction process more attractive and skillful, thus better stimulating customers' interest and loyalty to the brand, stimulating their desire to buy and releasing their purchasing power. Therefore, an excellent shopping guide must pay more attention to the art of language.