The demonstration document of hotel staff training plan 1 aims to comprehensively improve the overall quality of employees of Supreme Hotel Datong Wang Fu, promote the formation of good professional awareness, professional culture, professional ethics and professional skills, and strengthen training quality management.
To this end, it will strengthen? People-oriented? The core of training work, combined with the needs of both enterprises and employees, is rooted in the concept of concentric culture. Carry forward positive energy, cultivate a new style of work, improve the quality of all staff and improve the business level? The implementation of the concept is deeply rooted in people's hearts, which enhances the guiding role of employees' career development and work growth, and improves the subjective initiative of employees' spontaneous learning.
Strengthen the pertinence, practicability and effectiveness of training, so that the efficiency of training can be transformed into practical work ability, and personal performance can be improved, thus promoting the overall quality of hotel personnel; To build an honest, professional, innovative and cooperative staff for the hotel and provide human resources guarantee for the hotel to achieve its business objectives.
First, do you want it? Carry forward healthy trends, cultivate new styles, improve the quality of all staff and professional level? As the leading ideology, highlight the following key points:
(A) training ideas
1. Promote the career transformation of hotel employees, improve the quality of employees, change their working ideas, change their mentality, and find a correct personal position;
2. Establish the core value system of the hotel, and cultivate employees' sense of identity, trust and honor;
3. Promote the establishment of learning organizations, improve professional management level and business skills, and guide managers to change from control management to coaching management;
4. Cultivate talents, and cultivate talents suitable for the development of the hotel for the grassroots departments of the hotel.
(2) Training objectives:
1. Hotel employees: new employees, grass-roots employees, foremen, supervisors, managers and senior managers of the hotel.
(3) Training courses:
1, basic required course for employees
2, employee skills required courses
3. Pre-job training courses for new employees
4, management skills training courses
(four) job training arrangement procedures
I (Training Plan for Supervision and Inspection of Human Resources Department)
Training of important management systems of various departments, such as operation specifications of engineering department and warehousing of finance department. , recorded by each department and signed by the training consultant, with the original kept by the Human Resources Department and the copy kept by the department; All departments are required to submit original training records and the signatures of training consultants.
2. Training policy
1, major: strengthen professional study, strengthen peer exchanges and study abroad, and broaden horizons and ideas;
2. Practicality: training according to the actual situation of the hotel, aiming at solving the problems in the work and the sustainable development of the hotel;
3, high efficiency: the daily work is organized, the time management is strengthened, and the work efficiency is improved;
4. Innovation: continuous innovation in corporate culture construction, learning atmosphere creation and curriculum development;
5. Sharing: Establish an interactive learning organization, learn from each other, share with each other and improve each other.
Three. The focus of training work
1, improve the training system
(1) Establish and improve the team of part-time trainers: continue to offer training courses and train trainers in hotels;
(2) Improve the training system of hotel public courses and business skills of various departments;
2. Develop and improve basic management courses.
(1) Basic required courses: see appendix 1.
3, standardize the training materials:
Training consultants of training institutions shall compile or improve training materials, and the time of preliminary examination shall be decided through consultation. According to the problems found in the process of modification and application, the modification is made and finally completed after approval.
4. Strengthen the training of managers.
(1) Assist the general manager:
Recommend effective information, articles, etc. Broaden your horizons and recommend suitable management tools or concepts for the managers of Wang Fu Supreme Hotel to facilitate the general manager to guide the heads of various departments;
(2) to guide managers:
Train department managers by means of internal training courses, external training and inviting lecturers in. The course content is highly targeted, followed up after intensive training, and evaluated and summarized after formal training; At ordinary times, strengthen communication with the heads of various departments and give timely suggestions and help to the work of the human resources department.
(3) Training supervision layer:
Conduct two internal lecturer training courses and a series of supervision training courses, guide management concepts, discuss and share management skills, and guide the supervisors of various departments to carry out daily management and training.
(4) Training reserve cadres:
Train excellent hotel staff and senior staff as reserve cadres, give work guidance at ordinary times, and assist HR department in career planning guidance.
5, training assessment and evaluation:
1) employee induction training exam. All new employees need to attend the compulsory courses of employee orientation training and pass the exam before they can work in the department.
2) During the training, assessment and promotion, all internal promotions need to attend the required courses of this position before they are eligible for promotion. Grass-roots employees are promoted to foreman, and they need to take compulsory courses for grass-roots employees before they can be selected and promoted. If the foreman is promoted to supervisor, he/she needs to attend the required courses of the supervisor before he/she can be selected for promotion. Evaluate one by one;
3) Full score of the test paper 100. The contents of the examination paper are as follows:
-Examination paper for new employees (passing score is 60 points)
-Examination papers for grass-roots employees and foremen (passing score is 70 points)
-supervisor's examination paper (the qualified score is 80 points.
-Intermediate and advanced homework and papers (passing score is 90 points)
Model essay on hotel staff training plan 2 I. Background and purpose:
Yulong Bay Hotel in Hedong is a branch of the hotel. According to the preparatory plan, as a part of hotel management, it is an important work before opening. According to the actual situation, the human resources department is now drafting the employee training plan before opening. The purpose is to ensure the normal opening of the hotel, so that new employees can master the basic knowledge, business skills and service consciousness of the hotel as soon as possible, and then they can quickly integrate into the hotel and enter the work, which is convenient for the normal operation, management and operation of the hotel as soon as possible.
1. training group: team leader, human resources director, deputy team leader, department heads and executor Zhang Zongxing.
2. Training scope: all the staff who will take part in the work after the opening of the hotel, especially the front-line staff.
3. Training content: First, the centralized training of general knowledge, service skills and service awareness in the hotel industry organized and prepared by the Human Resources Department; The first is the training of departmental business skills, business knowledge and business processes organized by various departments.
4. Training time: according to the hotel opening preparation plan.
5. Training place: determined according to the actual situation.
6. The training work is specifically arranged and coordinated by the Human Resources Department, with the cooperation of all departments. 7, training personnel in accordance with the normal attendance, attendance, leave.
8. Training principle: combine theoretical training with practical training, and pay attention to the effectiveness, operability and practicality of training. 9. Training is interspersed with purposeful and meaningful games.
10. After the training, evaluate the training effect theoretically and practically.
Third, the training cost budget
1, uniformly distribute notebooks and pens: 150*(2.5+0.5)=450 yuan 2. Small gift for training reward: 200 yuan.
3. Other expenses will be used in the training, such as hotel paper, water and electricity, staff salaries, external teachers and overseas study fees.
Four. explain
1. The time, place and content of all training plans need to be refined and enriched from the plan of the hotel opening preparation office.
2. Training organized by the Human Resources Department, focusing on time, place and assessment; Department training shall be conducted by the department according to the training plan submitted by the department to the Human Resources Department (approved by the general manager), and the Human Resources Department shall cooperate with relevant work. First concentrate on the training organized by the human resources department and then return to their respective departments to participate in departmental training.
3. Whether to adopt full-time training or part-time training (morning training, afternoon hotel land reclamation), please ask the leaders to consider.
4, whether to increase military training projects, please consider the leadership.
5. The training and study of foreigners shall be conducted in accordance with the overseas study regulations of Buckingham Palace Hotel.
Hotel staff training plan model article 3 staff training and departmental service quality inspection are the key points in 20xx. Will. Build a learning enterprise and be a smart employee? The theme runs through it. Actively explore practical ways to create a learning organization, promote the overall quality of employees, strive to save resources for the development of hotels, and consolidate the basic skills of employees.
20xx employee training aims at the hotel's development and job demand, effectively improving employees' awareness of the importance of training, actively guiding employees to study consciously, mastering service skills, enhancing job competitiveness, cultivating employees' self-confidence, cultivating a high-quality staff team with high service quality and unique skills, and constantly strengthening the brand image and market competitiveness of Yijiaxian.
The training work takes stores (departments) as the basic training unit. Carry out the training principle of combining operation skills, service skills and service attitude, and organize the implementation of the training mode of filling vacancies in one post and being versatile in one post. It is expected that targeted training will be carried out in three aspects to continuously improve employees' job awareness and job skills.
First, professional skills training.
(1) Brand-new management concepts and ideas have become an urgent knowledge demand for hotel employees, including managers. So this year, we are going to increase the training of professional knowledge for managers. If conditions permit, some employees will be sent to participate in some scientific research and training of tourism management majors, so that hotel management tends to be standardized and standardized. At the same time, it also strengthens and improves employees' loyalty to the enterprise. Yi Jiaxian first solved the problem of employee turnover rate in the catering industry.
(2) Hotel lobby is an important window to create quality service and enhance corporate image. The lack of service skills and nonstandard operation procedures will inevitably have a vital impact on hotel management. Therefore. This year, we will strengthen standardized service process training and continuous skill competition, and strengthen the continuous improvement of employees' service skills. In the training of service skills, outsourcing and? Internal training? Together, we will intensify our efforts to successfully complete this task in the case of business and training.
(3) According to the pre-job training assessment of the hotel years ago, the basic service theory and operation skills are generally not strong. This year will be regarded as a key point to improve the quality of employees. If conditions permit, front-line staff and service personnel will be organized to tackle technical problems again in the second half of the year.
Second, the new employee training
New employees are a new force in hotel management activities. Improve one's own quality, master job skills skillfully, and let oneself upgrade synchronously with the fast-developing hotel as soon as possible. According to? Work while training? In principle, step-by-step job training should be carried out for new employees in a planned way. Employees' manuals, safety knowledge and service skills should be regarded as basic training contents, and they should be included in one of the conditions for formal installation after passing the examination.
Third, professional multi-functional training
? Establish a learning team and be a smart worker? It is the theme of 20xx hotel training. It is the starting point of our work to cultivate a versatile and versatile compound talent. Therefore, this year we will start training from these two aspects.
(1) Send some business backbones to some professional schools and training institutions for training, learn relevant business knowledge and improve service level.
(2) Carry out follow-up training of different skills in some positions in the store, strengthen personnel flow, solve the problem of insufficient personnel in emergency, and provide necessary conditions for employees to master service skills in an all-round way, so as to become versatile and intelligent employees.
Fourth, quality inspection.
? Employees will only do the work we check, not the work we ask. ? This is a disadvantage of the hotel at present, and it also shows that some employees are not motivated, do not pay attention to rules and regulations, and have low team awareness and execution. Therefore, this year we will comprehensively improve and gradually solve some existing problems through the combination of training and inspection.
1. Elegant environment and clean sanitation are prerequisites for the business activities of catering enterprises. The first sanitary quality inspection in 20xx. Formulate health quality inspection standards and rules, store health checklist and company health quality checklist. It is planned that every store (department) will have a recorded inspection at most three times a week next year. Form a three-level inspection system, the first is the inspection of the heads of various departments in the store. Followed by the store manager once. Then there is the company's quality inspection. With such frequency of examination, the overall health will be comprehensively improved.
2. Service quality and service attitude are important signs reflecting the management level and hotel grade of the whole hotel, and they are also one of the issues that many hotels have been talking about. The service is endless. We will change it through supervision and inspection. ? Cultivate rather than raise, inspect and manage? Promote the improvement of service quality. Step by step, strengthen the use of customer comment cards and formulate detailed rules for the implementation of service quality. Promote employees to reach a new understanding and improvement of the service concept.
Verb (abbreviation for verb) Other management assistance and related parties.
1. Staff dormitory management has reached a new level. Create a picture data file. Stores need to cooperate with at least one recorded safety inspection and accommodation inspection every week.
2. Assist the store to do some daily auxiliary work and some reception tasks.
3. Take everything and every task assigned by the leaders seriously.
4. Making and selecting basic training materials for hotels.