Operators engaged in photography and printing shall ensure the quality of photography and printing. If the photos taken and developed do not meet the quality requirements, the fees shall be refunded or re-taken or reproduced free of charge according to the requirements of consumers. After providing services in accordance with the agreement, the operators of the photography industry shall deliver all photos and negatives (including the data of digital cameras) to consumers, and shall not keep them or collect fees. If a printing operator damages or loses a consumer's film and negative, it shall refund the consumer's printing fee and pay compensation at ten times the price of the whole roll of film.

If the content to be filmed is wedding, travel, etc. With special value, consumers can reach an agreement with operators on insured printing in advance, and the insured fee shall not exceed 3% of the insured amount; If an operator fails to provide services in accordance with the insured printing agreement or the services provided do not meet the agreed requirements, it shall compensate consumers for losses in accordance with the agreed insured amount. Photographic film is also photographic film. Film is silver salt sensitive film, also called film.

Photographic film is made by coating silver halide on acetic acid film base. When light shines on silver halide, silver halide becomes black silver, which is fixed on the film base after development and becomes a common black-and-white negative. Color negative is coated with three layers of silver halide to show three primary colors. In addition to negative films, there are positive films, one-time imaging films and so on.

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

1, negotiated with the operator;

2. Request consumers' associations or other mediation organizations established according to law to mediate;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

legal ground

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 16 A photographer, videographer and developer shall ensure the quality of photography, videographer and videographer. If a photo or video has obvious defects or is lost due to improper storage by the operator, the operator shall repair it free of charge or re-shoot and reprint it according to the requirements of consumers, and compensate for the losses according to law. Business operators are not allowed to keep the photos and negatives of consumers themselves.