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As a wedding planner, how to communicate with customers?
As a wedding planner, you must know every link of the wedding like the back of your hand and understand its meaning, so as to facilitate the conception of the wedding. Secondly, it is easier to talk about such a wedding by mobilizing the feelings of the new couple from the feelings of the wedding.

What kind of newlyweds will find it worthwhile or like it? The short answer is that their favorite wedding is good, with hundreds of people. Different people have different experiences, different people, different consumption levels and different hobbies, and are destined to have different views on weddings. If we look at them and their wedding with the same eyes, we are likely to fall into their misunderstanding. From then on, our wedding planning can't go on well, so good planning often learns a lot of information from the couple's conversation first, and records it for easy sorting. As the old saying goes, it's better to write poorly than to remember stars. The second is to affirm each other's views and respect couples. The third is to let couples feel your professionalism and not be distracted.

Why do newcomers introduce themselves and entertain warmly after entering the wedding company?

Many friends think these links are routine and meaningless, but they are actually very important! If you want others to accept your things, you must first let others accept you! The very important reason here is the first impression, the "first impression" effect. I don't think I need to say more, all my friends know. If the couple think you are a careless person, lazy person, rude person and don't even know what you do, will they dare to give you the wedding? On the other hand, newcomers' first impression of you is that you are a very powerful person and pay great attention to professional ethics, and your personality charm has conquered them. I think they will pay attention to your plan. Some friends did well in the early stage, but because of their own psychological problems, they were cold to customers, with no smile, no energy, a lot of small moves and not stable enough, which made others more likely to dislike you. In their feelings, you are a well-behaved person and don't respect other people's opinions, so they won't listen attentively. At the same time, behind our enthusiasm, we can ease or relax their emotions. The success of wedding planning depends largely on the conception of the couple, as well as the professional guidance and imagination of the planner. As a planner, you certainly don't want two stone statues sitting in front of you to listen to your every thought without saying a word. As a newcomer, I don't want to talk about my imagination with a strange and serious person. Only when we talk harmoniously and chat like friends can we arouse our fantasies, which will be more conducive to your wedding planning and adapt to the new couple's ideas.

Why do you want to ask couples some questions, such as where the hotel is, how to set the time, the guests staying, the love of couples and so on?

First of all, let the other person talk, don't talk endlessly, because we don't know what the couple in front of you really think. After understanding the above situation, you can talk about hotels, love and so on. One of the ways to get involved in this topic is that your eyes must be sharp here! If in the 10 minutes of chatting with customers, you can't even understand the psychology, general personality and hobbies of the couple, so it's better to change the wedding planning. If during this 10 minute, all the newlyweds are talking, and you don't say a word or have any opinions, then I think the newlyweds can make wedding planning for you. Properly control the discretion and degree of conversation. Beat about the bush to understand the economic situation, consumption situation, life experience, emotional life and the purpose of coming to the company, and your planning framework will come out. The first step in this matter is probably to locate the couple. Proper positioning is easy to grasp the pulse and cost of the wedding, and it is more suitable for tailoring.

When it comes to wedding topics, talking for too long will make the couple feel that your language skills are not strong, or that your words have ulterior motives. If you are half-hearted, you will make a mistake! Therefore, you should guide them into the topic under appropriate circumstances, or the old way, ask the couple's thoughts or ideas first, because some couples have finished diy wedding and are waiting for someone to help them.

1 A new couple is constantly instilling their ideas into you and fantasizing about their wedding. For such people, you should be calm, be a good listener, and don't express your opinions easily, because they must pay more attention to your speech, remember, write down their statements carefully, and think about the rationality of the plan while recording. The results of this kind of person are as follows

A They speak very well, which can be realized at the wedding. The new artificial dream suggests your professional details. This is a good plan.

This new couple's idea is partly correct and partly thoughtless. You should first admit and praise their advantages, and then suggest pointing out their shortcomings and replacing them with your excellent experience. Be sure to start with the strongest point you consider and the weakest point of the newcomer, and win him at the first point. This kind of planning is also good.

What the couple said is completely impossible or unreasonable. At this time, we must first reflect on ourselves. Will it be our own ability that leads to the poor implementation of wedding planning? If it is really an unrealistic fantasy of the new couple, then you should talk about your thoughts on the wedding, so that they can understand from another angle that their thoughts are wrong and you are very professional.

The second kind of newcomer has nothing to say. At this time, you'd better go back to the topics they talked about a lot, introduce the details of the wedding and attract their attention. Of course, this is a tentative method. Guide from one point and slowly radiate to other projects. The keynote of our conversation with new people should be not to contain them, let alone be bound by them.