First of all, customers need to be received by service personnel when they step into a flower shop to shop. Service personnel need to smile and be polite: hello, welcome to xx flower shop. what can I do for you? Like other types of reception language, it is important to note that the name of the store must be said, so as to deepen customers' impression of the flower shop, facilitate customers' memory and improve brand promotion.

2. When customers buy in the store, they can enthusiastically ask customers about their intentions, whether they have favorite flowers, etc. If the guest shows no special needs and just looks around, there is no need to follow the customer all the time at this time to avoid making the customer feel uncomfortable. However, guests need to put forward some knowledge about flowers and give polite and professional answers, so as to leave a good impression on potential customers and expect guests to think of us first when they need flowers next time.

3. For those customers who don't know flowers, if he asks actively, then the service personnel need to give full play to their professional knowledge, refine the highlights of the flower shop products and introduce them to the guests. After understanding the needs of customers, we should use this function to recommend products to customers and inform them of some properties of flowers. For example, sending a wife is suitable for sending bright bouquets; Send the elderly, choose the right one, and celebrate. When selling, the service staff can say something nice about the flower shop in the conversation, for example, our flowers are fresh or purely imported, with good quality and high grade. Wait, we should be realistic according to the actual situation of the flower shop. Tell the customer the best aspects and let him know the advantages of the flower shop.

4. When selling, the service personnel should also know whether the customer has psychological price to buy. If the customer has the psychology of price fluctuation, the salesperson should try his best to make the customer bear the highest price and meet the cost performance of the product. If the customer has no psychological price, the salesperson will try his best to achieve the highest price that the customer can bear, so that the customer is satisfied with the cost performance of the product.

5. When guests enter the store, no matter whether they spend money or not, there are no special circumstances to see them leave. Say goodbye politely: please walk slowly, goodbye, welcome to come again, etc.

Good service is an important guarantee to improve customers' goodwill. In order to make customers leave a good impression on the flower shop, we must first provide services that make customers comfortable and satisfied.