fill (up) a vacancy

1.20 1 1 year, our city successfully established 2 strong tourist towns, 9 characteristic tourist villages, 9 industrial and agricultural tourism demonstration sites 19 and 3 provincial farmhouses 13. Twenty-three provincial-level key support units for rural tourism were established, and eight provincial-level leisure towns such as Wenquan Town were created during the national leisure meeting.

2. This year, our city was awarded "20 1 1 China Best Leisure City" by china tourism association.

First place and the title of "Best Seaside Leisure City"; Among the 30 pilot cities of tourism standardization, it took the lead in passing the acceptance evaluation organized by the National Tourism Administration and was fully affirmed by the National Tourism Administration.

3.20 1 1 year, the city identified 77 major tourism projects with a total investment of 128 billion yuan. Among them, there are 42 projects under construction with a total investment of 60 billion yuan; There are 35 projects to be built with a total investment of 68 billion yuan. By the end of 65438+February, 16 projects had been put into use, including Qingdao Huaqiang Cultural Science and Technology Industrial Park Project Phase I, International Hot Spring Exhibition Resort City, sifang district Folk Museum, Sheraton Baolong Hotel, Zhanqiao Outlet Plaza, Special Souvenir Sales Center, Xijing Hot Spring Hotel, Tangdaowan Leisure Plaza, Yuhuangshan Ski Resort, Haidu Hotel Phase I and so on.

4. There are 9 travel agencies in Shandong Province * * * that have entered the "Top 100 Travel Agencies in China on 20 10".

5. In carrying out the national tourism standardization work, we will select 67 pilot units from 30 formats in our city, and two pilot districts and cities in Shibei District and Jiaonan City to lead the city's tourism industry to create a pilot city for tourism standardization.

6. If the contract cannot be performed in accordance with the agreement due to the delay of public transport such as airplanes, trains, liners and intercity passenger buses, and the tourists request the tour operators to refund the expenses that did not actually occur, the people's court will not support it.

7. Travel agencies shall handle travel agency liability insurance in accordance with relevant state regulations, and remind tourists to handle travel accident insurance.

8. If the tourists stay abroad, the tour team leader shall promptly report to the institutions affiliated to the tour group and the Chinese embassy or consulate in the host country.

9. Operators of tourist attractions shall, in accordance with the planning and relevant regulations, set up facilities and equipment such as viewing, recreation, catering, shopping and safety, as well as signs and graphic symbols of public information that are coordinated with the environment of tourist attractions.

10. Tour guides who say or do harm to national interests and national dignity in their tour guide activities shall be ordered by the tourism administration department to make corrections; If the circumstances are serious, the tourism administrative departments of the people's governments of provinces, autonomous regions and municipalities directly under the Central Government shall revoke the tourist guide card and make an announcement;

1 1. Olympic Sailing Center has become the only "National Coastal Tourism and Leisure Demonstration Zone" in China.

12. The fastest EMU in the world is produced by CSR Sifang Vehicle Co., Ltd., with a speed of 300 kilometers per hour.

Second, short answer

1. What are the collateral obligations in the travel contract?

The collateral obligation to perform a contract is an obligation to act or not act according to the nature, purpose and trading habits of the contract, in order to ensure the realization of the purpose of the contract and safeguard the interests of the other party, mainly personal interests and property interests, and in accordance with the principle of good faith.

2. According to the Implementation Measures for the Management of Tour Guides, what behaviors of tour guides were deducted 10?

(a) words and deeds that harm national interests and national dignity;

(2) luring or arranging tourists to participate in pornography, gambling and drug activities;

(three) there are acts of beating or insulting tourists;

(4) Deceiving or coercing tourists to spend;

(five) continue to engage in tour guide business without passing the annual examination;

(six) due to their own reasons, causing great harm and loss to the tour group.

3. What is the definition of force majeure?

"Force majeure" means force majeure. According to Chinese laws, force majeure refers to an objective situation that cannot be foreseen, avoided and overcome. According to the interpretation of the convention, it refers to an obstacle beyond the control of the parties, and there is no reason to expect them to consider or avoid or overcome it or its consequences when concluding a contract, so that they cannot perform their contractual obligations. Accordingly, force majeure refers to the occurrence after the establishment of the contract, which is not caused by the intention or negligence of one party, and its occurrence and consequences are unforeseeable, uncontrollable, unavoidable and insurmountable by the parties.

4. What is the purpose of establishing the Tour Guide Branch of Shandong Tourism Industry Association?

The purpose of its establishment is to better safeguard and safeguard the legitimate rights and interests of tour guides. Through a series of activities, the tour guide branch will be built into a warm home for tour guides and an industry organization for tour guides to self-discipline, protect and safeguard their rights and interests.

5. Briefly introduce Qingdao's "eight tourism product systems".

Qingdao will establish and improve eight tourism product systems, including:

1) Accelerate the development of holiday tourism products. During the "Twelfth Five-Year Plan" period, the city should speed up the development and construction of tourist resorts such as Shilaoren, Fenghuang Island and Langya Taiwan; Strive to build 5~ 10 holiday tourism units such as CTS Haiquan Bay and Jin Dian Mangrove 20 15 years ago, plan to build 20 holiday hotels such as Le Meridien Sunshine Boao and Hyatt Ginza, and develop 2~3 yacht clubs to form two major holiday clusters in our city.

2) Accelerate the development of marine tourism products. Our city will further develop maritime tourist routes, focus on developing high-end cruise ships, and accelerate the cultivation of tourism products such as watching Qingdao at sea, performing arts at sea, catering at sea, and weddings at sea; Develop yachts and sailing clubs and cultivate high-end marine tourism products; Actively develop water motorcycles, water bicycles, umbrellas and other recreational projects to form a highly participatory marine recreational product; Improve the island tourism facilities such as Lingshan Island and Tian Heng Island to achieve a breakthrough in island tourism.

3) Accelerate the development of cruise tourism products. Our city will actively promote the construction of Dagang into a cruise home port that meets international standards; Promote the Olympic Sailing Center to establish customs clearance facilities for mobile cruise ships and build an international cruise port.

4) Accelerate the development of cultural tourism products. Our city will intensify the integration of tourism and culture, vigorously explore the connotation of tourism culture, and focus on the development of Taoist cultural resources in Laoshan; Promote the construction of religious and cultural tourist attractions such as Lingzhushan Buddhist Cultural Park and fahai temple Comprehensive Project. Strive to complete the performance project of Hong Kong China Travel Service Haiquan Bay; Continue to improve the performance content of "Blue Qingdao" by Chengtou, and form a cultural boutique. In-depth excavation and creation of places of interest, former residences of celebrities, European architectural culture, industrial culture, military culture and other cultural tourism; Do a good job in sugar ball festival, radish festival, Jiaozhou Yangko Festival and other folk festivals.

5) Accelerate the development of rural tourism products. Our city will cultivate eight rural tourism products, such as rural restaurants, pastoral picking, fishermen's customs and hot springs, and strive to achieve more than 100 rural tourism villages, more than 300 rural tourism spots and more than100000 annual reception of rural tourism by 2065.

6) Accelerate the development of shopping, catering and tourism products. Starting from this year, our city will speed up the planning and construction of a number of tourist souvenirs (commodities) supermarkets, characteristic streets and specialty stores, hold a design competition for characteristic tourist souvenirs (commodities), and develop a number of tourist souvenirs and commodities with Qingdao characteristics; Excavate and sort out Qingdao's special catering culture, organize and promote Qingdao's top ten special dishes and snacks, build special catering projects such as Shilaoren Seafood Street and Qingdao Liyumen Seafood City, and build a brand of "Qingdao Cuisine".

7) Accelerate the development of holiday exhibition tourism products. Relying on large-scale festivals such as International Beer Festival, International Ocean Festival, International Sailing Week and World Horticultural Exposition 20 14, our city will strive to build a high-end festival tourism brand. Accelerate the planning and construction of large-scale high-end conference centers, actively undertake large-scale international conferences, and encourage and support large-scale exhibition activities from February to March of the following year.

8) Accelerate the development of sports fitness tourism products. Our city will actively introduce and undertake international high-level marine sports events and develop marine sports activities such as sailing and windsurfing; Actively develop special fitness tourism projects such as hot springs, health care, diving, recuperation, mountaineering, golf and hiking.

6. How many five-star hotels are there in Qingdao? What has been added?

Qingdao Huiquan Dynasty Hotel Qingdao Shangri-La Hotel Qingdao Haitian Hotel Qingdao Qilin Crowne Plaza Qingdao Zhong Yi

Le meridien Qingdao Wanda added.

7. Use "storytelling language" to explain. What landscapes do you think Qingdao can use?

Laoshan, you can tell the fairy tales of Taoist priests in Liaozhai Laoshan in storytelling language. I think the effect should be good! You can also talk about the dispute between Buddhism and Taoism in Laoshan.

8. What is the single institution in the new regulations for traveling to Taiwan?

A single institution refers to relevant institutions in Chinese mainland, including legal person enterprises, legal person organizations and trade organizations officially registered in the industrial and commercial departments.

9. Briefly introduce the origin, slogan and logo of "China Tourism Day".

The establishment of "China Tourism Day" is an important symbol of the development of China's tourism industry to a new stage of popularization and industrialization, which shows that the CPC Central Committee and the State Council attach great importance to the development of tourism. Its purpose is to further enhance citizens' awareness of tourism, stimulate people's enthusiasm for tourism, and create a good atmosphere of paying attention to tourism, participating in tourism, supporting tourism and promoting tourism in the whole society. May 19 is designated as China Tourism Day, aiming at advocating the spirit and fashion of "reading thousands of books and traveling on Wan Li Road", giving full play to the function of "educating and traveling", increasing knowledge, enriching experience, pleasing body and mind and promoting people's all-round development through tourism.

The main creative modeling of the logo comes from the word "Lu" in Oracle Bone Inscriptions and the traditional seal cutting.

The image slogan is "love travel, love life."

Third, case analysis questions

The tour group organized tourists to visit Laoshan Mountain, and agreed in the contract to have lunch at the "Nongjiale Restaurant" in Laoshan Mountain, and provided the local specialty "Stewed Mushroom with Chicken". The tour group signed a dining contract with the restaurant on time and introduced this special dish emphatically. However, because the restaurant made a mistake in ordering and preparing dishes, this dish was not served at lunch. Is the loss caused to tourists compensated by the tour group or the restaurant? Please analyze it from the perspective of contractual relationship.

Hello. Tourists sign contracts with travel agencies. According to the relativity of the contract, the restaurant is in breach of contract with the travel agency, and the travel agency is also in breach of contract with the tourists. Therefore, the loss of tourists should be borne by the travel agency according to the contract signed by both parties, and the restaurant is not the main body of the contract and does not need to be responsible for tourists, unless the contract between the travel agency and the restaurant clearly stipulates that the restaurant is directly responsible for tourists.

Fourth, the essay questions

What do you think is the theme of team culture construction? (Not less than 500 words.

First of all, the premise of everything-respect! If you don't know how to respect people, nothing can be said. This respect does not come from the belief that all men are created equal, but from the firm belief that as long as they are individuals, there are things stronger than themselves, all of which are useful. This respect is tangible and tangible. For example, you are punctual, trustworthy, open-minded and so on. The biggest, most valuable and most effective respect is trust! This is reflected in the reasonable and effective authorization and appointment of team members.

Then there is communication, understanding the situation and exerting influence. Good communication is like a sensitive and effective nervous system, and it is also like a lubricant for the operation of parts. There are many ways to communicate, among which I prefer to use: chatting; Someone once asked me: What do I think of you chatting with people all day? My answer is: chatting is also a job. Because it's not casual, especially in the choice of timing and topic. There is only one purpose-to close the distance, harmonize the atmosphere, understand the situation and exert influence. Another favorite activity is entertainment, especially playing chess, cards and drinking. These three activities can best reflect people's character, and you can't hide them if you want. Personality doesn't matter whether it's good or bad! The most important thing is to make good use of it according to different people Through reasonable combination, conflicts can be reduced and coordination can be enhanced.

There are also written records. Team members, especially key members, must develop the habit of taking written records (formal and informal), which is not very important for team building itself, but it is very important from the perspective of enterprise management and project management. And the ultimate goal of team building is to do a good job.

Then there is service, which is the core content of team building. Try to suppress the idea that you are the leader who has the right to give orders, and suppress words such as supervision and control. Think more about the responsibility to this group in order to do a good job. In the end, the work depends on the whole team, not one person. We should base ourselves on service and create a good working environment for team members.

In other words, the organizer's task is to set the stage and let the players sing well. Don't worry about being upstaged! First, no matter how good the play is, it is still you who reports to the boss; Second, even if this team member finally surpasses you, if you have sincerely helped him, he will naturally help you. Why not? Therefore, don't be stingy to affirm the achievements of team members in front of your boss, let alone put the credit on yourself and put the blame on others, which is very taboo. To get team members to stop working, we should not only say, but also do the sentence "Wrong, the responsibility is mine, and by the way, the credit is yours"!

The service mentioned here is very important in both work and life, and should be as meticulous and thoughtful as possible. The service is done and the management is basically at home. What needs to be pointed out here is that service does not mean accommodation, it is principled and within one's ability. Also, in this process, there will be many misunderstandings and grievances, and it will also be painful. There is no way, who let you be the boss? If you want to do a good job, you have to admit all this. Eating these small losses accounts for the big "cheap" of "well done". When the results come out, those misunderstandings and grievances will disappear, and you will get a group of friends who still care and trust each other after many years and a good memory.

There is also coordination organization, which is to put the right people in the right position. In fact, as a specific skill and job content, it is linked with respect, communication and service. If the first few items are done well, the coordination organization is basically a matter of course. There are two aspects to pay attention to. First, we should pay attention to the actual situation and make it suitable for people; First, we should pay attention to the reasonable authorization as far as possible, and manage as little as possible.

Then there is motivation. Material rewards are necessary, but they must be used carefully. Because, good things often turn into bad things, especially for people now. Not only does it fail to inspire, but it causes unnecessary troubles, increases contradictions such as comparison and suspicion, and destroys the atmosphere. And if we always rely on material incentives to motivate, it shows that there is something wrong with the organization and salary system.

Motivation should be more spiritual. The most effective thing is sincere respect and trust for people, full and effective authorization and timely and effective affirmation of achievements. At worst, you can use buddy loyalty. If you can really pay attention to the opinions of team members and give them full, effective and appropriate authorization, give timely affirmation when completing the task, and give sincere help and encouragement when failing, the incentive effect will be much stronger and more lasting than how much money you promised him. Although there is no need to exaggerate, the role of "a scholar dies for a confidant" must not be underestimated. Everyone wants their work to be recognized, so it is very important to praise in time and openly, which represents cognition, affirmation and recognition.

Finally, and most importantly, it is a problem of positioning. Everything mentioned above should be guided by one principle, that is, to form a joint force to achieve the goal, and the ultimate goal is to do things well. This is the basic principle and the standard to measure the success of team building.

Happy new year!