Legal analysis: it is recommended to settle it through consultation. If it can't be solved, you can complain to the industrial and commercial bureau or directly sue.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 2 The rights and interests of consumers in purchasing and using commodities or receiving services for their daily consumption needs are protected by this Law. Matters not specified in this Law shall be protected by other relevant laws and regulations.

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.