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How to classify hotel consumers?
(A) according to the classification of guest consumption motives

1, light meals

There are many kinds of guests who come to the restaurant to eat, some are foreign guests who are traveling, traveling and studying, some are local guests and nearby residents.

Step 2: banquet

Welcome banquet, business banquet, conference banquet, wedding banquet, birthday banquet and other banquets for various reasons.

3. main meal

Dinner is a gathering of colleagues, classmates, friends and comrades-in-arms.

(2) according to the personality of the guests.

1, ordinary type: this kind of guests is our most frequent reception object. They are considerate, polite, easy-going and human.

2, social type: most of these guests are male salesmen, usually good at communication, knowledgeable, and like to talk to people.

3. Self-esteem: Most of these guests are male guests, who are self-centered and arrogant.

4. Acute type: This kind of guests pay attention to efficiency, mainly young people. If the service provided to them is delayed or ineffective, it is easy to cause their complaints or anger.

5. Silent type: Most of these guests are scholars and middle-aged men, who usually don't talk much and are withdrawn but independent.

6. Waste type: Most of these guests are rich children or some low-quality exploiters. They like to make friends and are more generous than ostentation and extravagance.

(3) according to the age of the guests.

1. Young guests: Most of these guests are college students and middle school students, who are frugal in spending money and require timely and fast service.

2. Middle-aged guests: Most of these guests are employees of enterprises and companies. They have a certain consumption power, have higher requirements for dishes, and pay attention to high quality and precision.

3. Elderly guests: Most of these guests are retirees, who have certain spending power, demand more dishes and pay attention to science, nutrition and health.