Julia Roberts once said that she likes sleeping in his bed best.
Hollande came here to open a room when he visited China. From the popular F4 to the picky Victoria, everyone likes to check in here. In addition to being very popular with celebrities, ten years ago, the two richest people in the world jointly acquired him, and the price was as high as $3.8 billion. The identities of the two strongest CP are the famous Bill Gates and Saudi Prince Alwaleed.
Who is he? He is from the Four Seasons Hotel. Whether it's business trip, meeting, relaxing and enjoying the beautiful scenery, and exploring the unique cultural customs of the destination, even if you don't go abroad and look at the facade lobby of China Four Seasons, you can see nearly 1,000 yuan of ashtrays. Chinese tableware is made of jade, with flowers changed every two hours, an outdoor terrace of nearly 2,800 square meters of high-rise lounge and elegant galleries.
Especially at night, it shines brightly and is only a few steps away from the Star Ferry Pier. It is located in the blue bay of Victoria Bay and has two Michelin three-star restaurants in Hong Kong. This is where Guan Xige hid when he returned to Hong Kong for a press conference. This is also the wedding reception place of Carina Lau and Tony Leung Chiu Wai, and the moat in the mainland named him "Wangbei Building". Whether we appreciate each other or like-minded, it is the first stop in Hong Kong in the four seasons after countless problems ran out of Chinese mainland, so some people joked that HKFS hid half the secrets of China.
Then the question comes, why do the four seasons become the best choice for beggars? First of all, it is not a matter of temperament, but a matter of safety. Escaping from the moat is generally a big event, full of worries. No one is allowed in the Four Seasons Hotel, and the security is very strict. There are at least four closed-circuit televisions in each corridor, which can be described as "hidden". Some trenches even sold their local mansions in Hong Kong and moved to this place for a long time.
As the benchmark of the hotel industry, it relies not on high-end and perfect hardware, but on characteristic services.
Carmine Gallo mentioned in Experiencing Apple: The Secret of Apple Retail Store: "Steve Jobs, the godfather of Apple, was inspired by Four Seasons Hotel when he established a retail empire and explored customer service".
Isador Sharp, the founder of Four Seasons Hotel, how to run a global industrial group as a layman like a construction contractor (that is, a foreman) and succeed in one fell swoop, the most important thing is to uphold the golden rule of "treat others as yourself". Four Seasons Hotel requires employees to address their guests by their first names. Considering that guests need a good rest after a long flight, the four seasons will look for the most comfortable bed in the world, and guests will choose a mattress with moderate hardness according to their own preferences.
Considering that guests may not want to order food or other hotel services by phone, they are equipped with an iPad in each room and provided with a menu, which allows them to enjoy room dining service within 15 minutes. Service first is the knowledge of all hotels. Undoubtedly, the reason why Four Seasons Hotel has become a model of service stems from its golden rule of "treating others as yourself".
Sharp lets managers please employees, empowers them and encourages them to provide thoughtful service to their guests from the heart. He believes that it is not difficult to formulate the principle of service first, but it is difficult to implement this culture within the organization. "Treat others as yourself" requires managers to throw away orders, treat employees as assets, not as costs, treat people who are lower than themselves honestly, and support them wholeheartedly, not as anger.
Only in this way, employees will not cover up the problem because of fear, but will take the initiative to seek help and solve the problem, thus turning mistakes into secondary service opportunities and realizing the "zero defect" service goal provided by the hotel (perfect management skills get√).
"If you are kind to others, others will be kind to you in the same way."
In the four seasons, treat employees with the attitude of treating customers. For example, employees can stay in hotels for free when they are on vacation or traveling in their personal lives. This policy is unique in the industry and one of the most popular employee allowances, which is an extension of the concept of the golden rule.
In addition, full-time employees can take 19 days off, 6 days of paid sick leave and 12 weeks off. They can choose telecommuting and phased retirement plan, and the working hours of 40 hours per week can be reduced to 30 hours.
A few years ago, when the Four Seasons Hotel opened in Shanghai, the President visited it. The first question he asked was employee welfare, which required that the employee welfare of Four Seasons Hotel was the best among all hotels in Shanghai. Their staff canteen does not need a meal card, and the work clothes of the four seasons are the best identification. I like to eat more ribs and chicken legs, and it doesn't hurt. If you want to eat all kinds of fruits and vegetables, you can be satisfied. No matter the general manager or the temporary workers cleaning, there is no class for dining here.
The place where the staff take a bath is exactly the same as that of the guests, whether it is towels, shower gel or hair dryer, it is completely provided by Four Seasons Hotel. In this way, employees will not leave a bad impression on customers because their hair is wet or their towels smell musty.
At a glance, you can see the meticulous care of employees in the four seasons, which makes employees feel at home here. This kind of high welfare treatment has created high-quality employees, and then attracted high-quality guests, resulting in high rental rate and high housing prices, which is the smartest business strategy of the four seasons.
Great enterprises have a charitable heart, and every charitable heart has a touching story, and the four seasons are no exception. There was once a young man named terry fox who was diagnosed with cancer and had to have his right leg amputated. Fate's setback failed to stop him from fighting cancer. At the age of 2 1, he started a journey across Canada-"Hope Marathon", which later became the largest fund-raising activity for cancer research in the world.
The story of this young man touched the whole of Canada, and the wife of isador Sharp, the founder of Four Seasons, set up the terry fox Running Fund for this purpose, which is why Four Seasons has been committed to promoting cancer research for more than 30 years.
There are so many things I want to express about Four Seasons Hotel. Perhaps words are not enough to express my admiration for it, but I believe that both customers and employees will have extraordinary experiences there. Finally, the four seasons hotel, basic welfare information, and the exclusive broadcast of research class one.
The stories of bosses are very special. Wang Jianlin, who had nothing, didn't know the beauty of his wife Liu and regretted creating the cloud. Frederick W. Smith also said that the turning point in his life was not the establishment of FedEx, but the Vietnam War, which made him understand how the working class viewed life. Relying on this theory, the market was quickly pried open and employees followed him wholeheartedly. He knows what employees need and tries his best to satisfy them. Otherwise, who will convey the brand connotation of FedEx's "mission must be achieved"? Next FedEx, be there or be square!