1 is different in nature, 12345 belongs to the government service hotline, and some areas are also the mayor hotline, while 123 15 belongs to the industrial and commercial bureau and belongs to the consumer hotline;
2. The scope of management is also different. As an administrative service hotline, 12345 not only receives daily complaints, but also accepts government-related questions, while as a consumer hotline, 123 15 is only responsible for consumption-related issues;
3. If there are different complaints, 12345 can complain about the authority of relevant units, administrative management, social management and public services, as well as opinions and suggestions; And 123 15 is responsible for consumer disputes, counterfeiting and other complaints.
12345 generally refers to the public service platform built by local people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. Not just the phone 12345. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
123 15 is a consumer complaint hotline and a national internet platform. 1999 19 On March 5, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, decided to set up a dedicated telephone for consumer complaints and reports throughout the country.
The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote Internet+government services, which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.
20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement. Before the end of 2020, the telephone number of market supervision complaints is 123 15.
legal ground
Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 5 The State protects the legitimate rights and interests of consumers from infringement. The state takes measures to ensure that consumers exercise their rights according to law and safeguard their legitimate rights and interests. The state advocates civilized, healthy, resource-saving and environment-friendly consumption patterns and opposes waste.
Article 6 It is the common responsibility of the whole society to protect the legitimate rights and interests of consumers. The state encourages and supports all organizations and individuals to conduct social supervision over acts that harm the legitimate rights and interests of consumers. The mass media should do a good job in propaganda to safeguard the legitimate rights and interests of consumers, and conduct public opinion supervision over acts that harm the legitimate rights and interests of consumers. Article 1 of "Guiding Opinions of General Office of the State Council on Further Optimizing Local Government Service Hotline" requires accelerating the integration of government service hotlines except111 19, 120, 122 and other emergency hotlines. Before the end of 20021,the government service convenience hotlines set up in various regions and set up by relevant departments in the State Council and answered locally will realize a number service, and the merged hotlines in various regions will be unified into "12345 government service convenience hotline", providing "7*24 hours" all-weather manual service. At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more realistically, and create "full customer service" for government service.