Legal analysis: (1) negotiate with the operator; (2) Requesting consumers' associations or other mediation organizations established according to law to mediate; (three) to complain to the relevant administrative departments; (four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; (5) bring a lawsuit to the people's court.

The process of court prosecution is: 1. When one party files a lawsuit, it shall first submit an indictment and submit corresponding copies according to the number of the other party. If the parties are citizens, the names, gender, age, place of origin and address of both parties shall be indicated; If the party is a unit, it shall specify the name, address, legal representative or person in charge of the unit; 2. According to the principle of "who advocates who gives evidence", the plaintiff should submit the corresponding materials when suing the court; 3. The filing court shall, within seven days after the parties perform the necessary procedures and submit relevant evidence materials, handle the filing procedures for those who meet the conditions for filing; 4. The parties shall pay the case acceptance fee and other litigation fees in advance within seven days from the date of receiving the notification of acceptance; 5. After filing the case, the court will arrange a hearing.

Legal basis: Article 34 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators can be resolved through the following channels:

(a) negotiated with the operator.

(two) request the consumer association or other mediation organizations established according to law to mediate.

(three) to complain to the relevant administrative departments.

(four) according to the arbitration agreement reached with the operator, submitted to an arbitration institution for arbitration.

(5) bring a lawsuit to the people's court.