Personal work summary report is as follows:
First of all, go through the entry formalities for new employees.
This is a very meticulous work, which can reflect the art of interpersonal communication. Although I received some training at the beginning, I was still a little stretched due to the shortcomings of psychological quality and lack of experience. The process was confusing and it took a lot of time to get it done. After more than a month's study and practice, and I carefully sorted out the handling process according to the documents, I gradually became familiar with this work. Except for the arrangement of dormitory, all other admission procedures can be completed independently. From June 10 in XX to June 10 in XX, nearly 60 students were admitted. Now I can finish it skillfully and independently, and I can receive all kinds of employees well, which greatly exercises my mentality.
Personnel work requires patience, carefulness, concentration and sense of responsibility. Because we are facing different employees, everyone has their own personality, so we need to adjust our mentality in time, not only from the standpoint of the company, but also from the perspective of employees to make humanized arrangements. Take the layout of the dormitory as an example. New employees always want to live with people they are familiar with or know, or they don't like some of their roommates' living habits and ask for a new dormitory. At this time, it is necessary to try to coordinate according to the company's regulations. If the conditions do not allow, we must do a good job of explanation to avoid conflicts. Personnel work well embodies the role of personnel administration department as a bridge between the company and employees and the responsibility to adjust the contradiction between the company and employees, and also permeates the art of interpersonal communication. Golf Club is a tourism enterprise as well as a service enterprise. Our employees serve the guests, so the personnel department is the department that serves the employees. We must keep this role in mind.
Second, write meeting minutes.
Under normal circumstances, the personnel administration department will hold a regular departmental meeting every Monday afternoon. My job is to record each colleague's work summary last week and this week's work plan, as well as the manager's instructions on key issues during the meeting, and organize them into electronic documents after the meeting. The manager will modify it and print it into a paper version, which will be signed and confirmed by the participating colleagues and filed. At present, the minutes of 7 regular departmental meetings and 2 intern seminars have been completed. By recording and sorting out meeting minutes, I learned how to grasp the key content in a meeting, fully exercised my language organization ability, and consolidated my writing foundation, which is also an essential quality in office work.
Writing meeting minutes is a simple but not humble job. It doesn't need to cover everything, but it also needs to objectively record every meeting point. When I first come into contact with this kind of writing work, I always want to remember as much information as possible. But the writing speed is limited, and it is impossible to record every sentence, so you often miss a lot of important information. Later, I found some articles on how to write meeting minutes on the Internet, and learned the recording skills of "one quick and two needs three provinces and four generations". First, write fast; Second, try to record only the main points; Third, omit familiar content; Finally, replace some technical terms with your own "language". These skills are very helpful for me to write meeting minutes in the future, which greatly improves the recording efficiency and effectively avoids information omission.
Third, review attendance.
I think this is the hardest job I have ever been exposed to. There are fourteen departments in the club, and almost every department has different situations, especially the lawn department and the catering department, which have a heavy workload of attendance. Check attendance, you need to refer to the fingerprint punch record and the abnormal situation description issued by the department to confirm whether the abnormal situation is deducted; Also check last month's vacation rest, vacation application form, overtime application form, etc. , ensure that the holiday data is consistent with the attendance sheet, and then accumulate. 10 is mainly about learning. After reading the attendance sheet reviewed before, I learned some rules of attendance and holidays. 1 1 It took four days to independently review the attendance sheet for the first time, and there were many problems. On the one hand, because of my first internship, I don't know how to deal with many special situations; On the other hand, if you don't think about attendance, you will often lose sight of one thing and lose sight of another. In February, 65438, I carefully summarized the last experience and lessons, and completed all attendance in two days, with a low error rate. However, due to carelessness, the remarks about the abnormal situation of a department were omitted after punching in, which led to an employee leaving early when paying wages without deduction. Later, when I registered the electronic version of the holiday, I found that I had admitted my mistake to the manager and took corresponding remedial measures to maintain the rigor of the relevant regulations.
Because attendance is directly related to the immediate interests of employees-holidays and wages, attendance auditors need to be very careful. If one of them is defective, the interests of employees or the company may be damaged. In addition, I also found some problems in the process of attendance. For example, the department attendance clerk does not fill in the attendance sheet according to the prescribed format, the remarks or explanations can not well reflect the reasons for the abnormal punching, and the accounting of overtime and remaining holidays is inaccurate. In view of the above problems, I think it is necessary for the personnel administration department to conduct attendance training for attendance personnel in various departments, strictly use attendance symbols according to regulations, fill in ordinary overtime and legal overtime separately, highlight holidays such as public holidays and legal holidays with colored pencils, and objectively indicate the reasons for abnormal punching. This will clearly show the attendance status of employees, on the other hand, it will reduce the workload of attendance in the personnel department and, more importantly, greatly reduce the probability of attendance errors.
Fourth, quality inspection.
Quality inspection is to ensure the better operation of the club. The personnel department organizes quality inspectors from all departments to supervise and inspect the club and its employees. Quality inspection is mainly divided into the following categories: first, follow up some questions raised by the manager on duty every week; The second is to verify the unqualified report; The third is the investigation of employees' gfd; The fourth is the spot check of the training effect of various departments. Through these inspections, the club will run well and the existing problems will be improved. My main job is to cooperate with the quality supervisor, register the inspection time and results, and make records. Although it is a very simple job, through this job, we can get a clearer understanding of the overall operation of the club and the ways to solve the problems, which is of great help to familiarize ourselves with the golf industry.
From 10 to now, I assisted the quality supervisor to do 17 quality inspections, most of which were aimed at the questions raised by the manager on duty, as well as spot checks on the training effect, staff gfd inspection and quality policy. Through these quality inspection work, more is to exercise their own mentality. As inspectors, in fact, employees are not "welcome" in the quality inspection process. On the one hand, employees are not aware of the importance of quality inspection, have a strong sense of self-guidance and are unwilling to cooperate; On the other hand, many employees have resistance to "inspection" because of their academic qualifications and mentality. Therefore, as a quality inspector, we must have strong psychological endurance and interpersonal skills, be neither humble nor supercilious in quality inspection, but also pay attention to the style and way of doing things, and patiently guide the employees under inspection to cooperate. Quality inspection work must be serious, but not serious, otherwise it will arouse employees' resentment and produce negative emotions, which is not conducive to the development of quality inspection work in the future.
Five, check the staff dormitory health.
The personnel administration department organizes managers at or above the director level of each department to check the dormitory hygiene every month, which is an important work of personnel. We need to inform all departments of the time and place, prepare scoring sheets and pens, then lead other colleagues to check and score more than 50 dormitories one by one at the specified time, then summarize the inspection results and post inspection notices. Although this is a very simple job, it still needs some thinking to do it well. Take the inspection as an example. Because there are many departments and miscellaneous staff in the club, each dormitory is basically seven people, so we can't ask for it with high standards and harsh eyes, but we should encourage and stimulate the enthusiasm of employees and maintain the accommodation environment. The same is true for writing inspection notices. On the premise of reflecting typical problems, show the good side as much as possible and highlight the exemplary and leading role of the model dormitory. Inspection and notification is not an end, but a means to do a good job in employee logistics.
I was very passive when I first started this job, because someone answered it, so I didn't think independently about how to organize and what problems to pay attention to. After the first visit, I reflected on some of my own problems, and began to think about how the photos taken during the visit accurately correspond to the dormitory, how to improve efficiency by calculating the average score, how to choose representative photos during the briefing, and so on. Through these thoughts, I really understood the work from an organizer's point of view, and at the end of the second inspection, I innovated the unified scoring method and made my own excel table, which reduced the mistakes of manual scoring. From June+10, 5438, I attended the dormitory health inspection for four consecutive months. I not only learned the skills of communicating with various departments, but also learned how to organize similar inspections and write inspection reports, which laid the foundation for future work.
In addition to the above five routine tasks, I also came into contact with the following tasks: reporting the number of people dining in the club to Xinjia canteen every day, regularly notifying six relevant departments to update the posters on the bulletin board every two weeks, collecting and summarizing the shift schedule, assisting the administrative secretary in issuing documents, filling out the telephone processing form for foreign official documents, and issuing employee meal cards. Although these are some simple tasks, they need to have various abilities and qualities such as communicating with various departments, organizing languages and coordinating. These abilities and qualities are necessary for human resources work. There is no denying that through these work, I have become more humble, more patient and more rigorous.
Through this period of practice, I also found some shortcomings, the most prominent of which is the lack of initiative and creativity, and the lack of independent consciousness and independent thinking in my work. These two problems have always been my shortcomings, and they are exactly where I have been reflecting and trying to overcome. The internship has made me more aware of these two problems. I believe that in the future work, I will have a clearer direction of efforts and be more confident to improve and perfect.
I still remember the manager's earnest instruction to me when I became a full member, pointing out my shortcomings and the direction of learning, which made my internship work have a clear goal and encouraged me to go on more confidently on the road I chose. Although I failed to complete the internship task as planned, my experience in the personnel department, as the enlightenment of my career, will become a valuable asset.
two
Today, the three-month probation period has passed. According to the company's rules and regulations, I now apply to become a full-time employee of the company. I became a probationary employee of the company on April 2, 2007. According to the needs of the company, I am currently working as a sales specialist in the Media Department of Guo Dun Company, responsible for the work of sales assistant in the Media Department. Although I have only been in Guo Dun Media Company for a few months, I have been integrated into the team of Guo Dun Media since the first day I joined the company.
I am serious, careful, have a strong sense of responsibility and dedication, diligent and enthusiastic; Cheerful personality, willing to communicate with others, strong teamwork ability; Strong sense of responsibility, truly complete the work assigned by the leader, be able to work with colleagues in the company, get along well, and cooperate with the heads of various departments to successfully complete all the work.
As a fresh graduate and new to the company, I used to worry about how to get along with people and how to do a good job. However, the relaxed and harmonious working atmosphere and United corporate culture of the company made me quickly complete the transformation from a student to a staff member.
The work and study during the probation period of these months are summarized as follows:
I. Work during the probation period
During my internship, I studied and worked in the Department of Media. The business of the media department is something I have never been exposed to before. Although it is related to my professional knowledge, there is still a certain gap. However, under the patient guidance of department leaders and colleagues, I quickly adapted to the working environment of the company and became familiar with the whole operation process of the company and the department. In the work of this department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders; Learn from colleagues about problems that you don't know professionally and non-professionally, and constantly improve and enrich yourself. I hope to be independent as soon as possible and make greater contributions to the company. Of course, when you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; But these experiences also made me mature, and I learned to think more comprehensively when dealing with various problems to prevent similar mistakes. Here, I thank the department leaders and colleagues for their guidance and help, and thank them for reminding and correcting the mistakes in my work.
Business work
1. Midnight meeting project
In the early stage of midnight preparation, the content changed from real estate information to marriage information. In the whole marriage and love information industry chain, the earliest entry point to determine the night time is the matchmaking industry, and I am mainly responsible for online market research. Understand the distribution of Nanjing matchmaking industry and summarize the relevant information of major matchmaking companies. At the same time, it is helpful for the sales team to investigate the policies and regulations of the matchmaking industry in detail and understand the requirements of the country for the matchmaking industry. In addition to the investigation of matchmaking companies, it also investigates related companies in the matchmaking industry chain, such as wedding photo studio, wedding etiquette, honeymoon tourism and so on. , and formed some summary data.
Through sorting out and analyzing the collected data, the conclusion is that we should start with an easy-to-use hot project, so the content and form of the column have been greatly adjusted. Finally, the content of the column is finally determined as the employment information with strong practicability of the employment agency.
As time goes by, by September, the content and form of the midnight column have been determined. Up to now, the signing of the contract with the TV station has been completed, and the in-depth work with Zhilian recruitment production company is also going on smoothly, and the publicity work is also being further followed up. In Nanjing Life Channel, the column of "Career Early Arrangement" will be launched on 16, and other channels should also put the hot information that people pay attention to on the screen, so as to make "Urban Night Flight" a comprehensive brand column. Operate according to the master plan of Guo Dun Company. Lay a solid foundation for collecting information and building a platform.
2. Huatai Project
According to the research objectives set by the media, I was mainly responsible for the research on the current situation of Huatai and the securities industry in the early stage.
3. Sealed media project
With the full launch of the "business pilot-e-link between government and enterprises" project, I attended the media communication meeting of e-link between government and enterprises, established a preliminary relationship with journalists of Nanjing print media economy, and together with Li Guirong, urged reporters of Express to publish the propaganda draft of e-link between government and enterprises in Express. Modern Express has been published.
After these months, I am now familiar with the working environment of the company and can grasp the operation process of the company as a whole. Although I can't handle some specific project business of the company or department independently, I believe this is a process that needs to be accumulated. Therefore, in view of these shortcomings, my experience in dealing with problems needs to be improved, my teamwork ability needs to be further enhanced, and my business ability needs to be further studied and improved.
Main management work: As a member of the sales team, I also undertake the office work within the department.
1. Process formulation: Cooperate with Zhang Qing and Ji Haiqiang to complete the formulation of market research process, telephone call process and door-to-door call process.
2. Annual plan: Participate in making the annual plan of the media. Starting from the framework of making the annual plan, it is divided into these parts: background description, the goal of the media for XX years, current situation analysis, implementation strategy, implementation steps, implementation plan, financial analysis, required resources and support. Clarify the operation purpose of each project and revise the annual plan. Starting with the planning of Guo Dun company and media, the positioning of media in Guo Dun company is defined. Implementation targets of various projects in XX years.
3. Minutes of departmental meetings: the minutes of each meeting were sorted out in the early stage. Minutes of each meeting, determining the process of meeting minutes, can improve the efficiency of the meeting, clarify the agenda of the meeting, and let yourself participate in the meeting. When sorting out the minutes of the meeting, you can improve your ability to summarize and have a deeper understanding of your work tasks and contents.
three
It's almost two months since I entered the internship of xx Company from the campus gate. During the two-month internship, under the careful cultivation and teaching of the leaders, I have gained some understanding and gains in practice and work through my own continuous efforts.
Since I entered the company, the managers have arranged staff training, which not only let me know the scale and products of our company, but also let the managers of all departments of our company have the opportunity to communicate with each other and let me know more about the products produced by all departments. The company once again arranged outdoor development training for our managers. In this training, I realized that this is a task that we can accomplish collectively. This represents unity. In many people and in many ways, we completed every training in a short time, which was both surprising and dangerous. Finally, we had dinner with laughter and gave me another chance to communicate with them. Finally, I understand one thing.
I have been working as an "administrative assistant" in the quality control department, sorting out the feedback information and logistics about battery chips, from the beginning I didn't understand to the present skilled operation.
All this is not only under the constant guidance of the leaders, but also under my own constant strict requirements, trying to do everything well. Although sometimes I buy a shopping list of some items for the leader's approval, I am not discouraged because I know that a small setback is nothing. As long as I have confidence, I can do better.
I am modest and prudent, diligent and studious. Pay attention to the combination of theory and practice, effectively apply what you have learned in class to practical work, listen carefully to the guidance of old employees, and listen humbly to the work suggestions put forward by others. Show a strong thirst for knowledge, and can observe carefully, experience personally, think independently and analyze comprehensively.
Flexible use of their own knowledge to solve practical difficulties encountered in the work.
Treat people sincerely in life and have a simple style. Strictly abide by the rules and regulations of the unit. During my internship, I was never absent without reason, and I was late and left early. Can live in harmony with colleagues, communicate harmoniously, learn from each other's strengths, be open-minded and eager to learn, and pay attention to teamwork.
Facing the future work, I will work harder and strive for a better future!