Relying on the original "8890 Family Service Network" platform, the platform uses a number of "88908890" to answer and accept people's service needs 24 hours a year. At present, 260 seats and 360 telephone operators have been opened, which has realized the "one-number management service" of unblocking appeal channels, listening to people's voices, summarizing social conditions and public opinions, and solving the problem of people seeking help.
From 2065438 to May 2005, Tianjin took the lead in building an 8890 convenience service platform integrating government services, public services and social services. This number must be' dialed', and it is not a simple hotline merger, but an upgraded version of the government service hotline in accordance with the ideas of government-led, market operation, gathering resources, facilitating the people and benefiting the people, and performance appraisal.
Extended data:
8890 means just dial it.
The center connects with 53 departments and 16 districts and counties in real time, absorbs 18 associations and chambers of commerce and more than 30,000 affiliated service enterprises, and collects nearly 20,000 service information in five categories. Through the fuzzy query and accurate positioning of the system, the efficiency of consultation, answering and transfer is improved. For the matters assigned by the service line, as long as the organizer has the ability to solve them, it is based on the principle of solving the problems first, first doing things well to satisfy the masses, and then dividing the responsibilities, and studying the long-term mechanism to ensure that the needs of the masses are solved.
The 8890 convenience service line adopts the mode of "Internet plus government service", analyzes service data information in real time with the help of mobile Internet, big data, cloud computing and other information and communication technologies, accurately understands and actively meets the service needs of the masses, effectively solves the information asymmetry problem between government services and people's needs, and provides reference for government decision-making and improvement of government services through the "big data" analysis of service information, thus realizing the innovation and promotion of government services.
People's Daily Online-Tianjin 8890 convenience service hotline solved more than 20 million requests for help.