[Direct Supervisor]: Customer Service Manager

[direct report]: room foreman

[Job Responsibilities]: Responsible for organizing and arranging the cleaning of guest rooms and public areas, supervising, training and assessing the cleaning and service work of subordinate employees according to standards and procedures, ensuring the cleanliness and facilities of hotel rooms are in good condition, meeting the service needs of guests, managing the articles in guest rooms, and assisting engineers to complete the maintenance projects of guest rooms and public areas.

[Work content]:

1, arrange the work of room attendant every day, and allocate the users reasonably. Check the appearance.

2. Carefully check and check the guest room every day to ensure the cleanliness, the replenishment and placement of articles meet the requirements, and the facilities are in good condition.

The room supervisor holds a regular meeting of room staff every morning.

4, patrol public * * * area, keep clean, neat, smooth and facilities in good condition, eliminate potential safety hazards.

5. If the facilities and equipment in the guest room or public * * * area are found to be faulty, contact the engineering personnel for maintenance in time to check the maintenance quality.

6, cooperate with the manager on duty to properly handle the complaints of the guests, and strive to meet the requirements of the guests.

7. Make maintenance plans for guest room facilities and equipment, general cleaning plans for public areas, sanitary plans for guest rooms, and arrange pest control.

8, responsible for the management of room service supplies, warehouse, goods according to the operating standards to ensure that the use and consumption control properly.

9. Do a good job of receiving, sending, washing and handing over cotton fabrics.

10, make monthly inventory and budget, and make material procurement plan. Complete inventory list and project purchase form.

1 1. Supervise the waiters to carry out hygiene work according to the operating standards, check the quality, and do a good job in on-the-job training for waiters and post operation training for new waiters.

12, responsible for receiving and keeping the floor master key and intercom.

13, responsible for the distribution and recovery of cleaning supplies and chemicals. Instruct the room attendant to use and dilute safely.

14, contact and arrange water tank cleaning and insect prevention.

15. Care about employees and reflect their requirements and ideas to the manager in time.

16, write a daily work report and do a good job of handover.

17, plan and implement the monthly training, complete the monthly quality assessment of employees, and make records.

18, complete other tasks assigned by superiors.

YH-KF-CX-0 19 Job responsibilities of the head waiter in housekeeping department

1, make good preparations before shift and accept the work assignment from the housekeeping manager.

2. Check the waiter's gfd, code of conduct and attendance.

3. Arrange the work tasks reasonably, assign everyone to clean the room and convey the work instructions of superiors.

4. Inform VIPs and rooms with special requirements.

5, check and supervise the waiter in accordance with the program standards and working procedures to provide all kinds of room service.

6. Keep the master key of the floor and sign for it as required.

7. Check all guest rooms, VIP rooms and vacant rooms according to the cleaning standards, and check a certain number of ordinary guest rooms and rooms to be repaired, so that the cleaning level, equipment specifications and equipment are in good condition to meet the hotel standards.

8, check the floor public * * * area, workshop, fire escape health and the operation of equipment and facilities.

9. Check and supervise employees to remove stains on carpets and wallpaper at any time.

10, arrange and check the implementation of meticulous hygiene and planned hygiene.

1 1. Accept and handle complaints from ordinary guests, report problems that can't be handled to superiors in time, and make complaint records.

12, check all kinds of maintenance.

13. Record room DND, NL, etc. and handle it correctly to avoid accidents and evasion.

14, control the distribution and collection of various materials. And make sure that drinks and other drinks are not damaged or expired.

15, responsible for the control of all kinds of articles, sheets and towels on the floor.

16. Fill in the loss and damage report, the floor supervision worksheet and the monthly workload statistics of waiters.

17, supervise the training of new employees and existing employees.

18, in charge of the cleaning and maintenance of service vehicles, cleaning tools and equipment.

19, responsible for safety inspection.

20, carry out, implement the rules and regulations of the housekeeping department.

2 1, deal with all kinds of emergencies in time, and put forward suggestions for future improvement.

22. Handle matters entrusted by the guests.

23, put forward reasonable suggestions to the superior on a regular basis.

24. Arrange work according to the temporary instructions of the department.

25. Be responsible for monthly inventory of guest room mini-bar beverage account book, guest room mini-bar monthly inventory table and guest room consumables monthly inventory table.

26, regular performance evaluation and related training for subordinate employees.