It is through the combination of education, scientific research and clinical service (practice) that Mayo has become a world-famous medical center after years of development. The symbol of Mayo's three shields represents Mayo's core values and the foundation of development, that is, to provide the best medical service for every patient through the development of medicine, teaching and research.
2. "Everyone here cares about you."
Mayo Hospital in Scottsdale has a critically ill patient. Her daughter will have a wedding soon, but the patient may not live to see her get married. The bride told the priest in the hospital that she really wanted her mother to attend the wedding. The priest told the manager of the intensive care unit. A few hours later, the main hall of the hospital was decorated as a wedding auditorium, with flowers, balloons and ribbons everywhere. The hospital staff bought a wedding cake, and the nurses combed the patient's hair, put on makeup and dressed her, and pushed her bed into the main hall of the hospital. A staff member volunteered to play the piano, and the hospital priest presided over the wedding. The lobby of each floor is surrounded by hospital staff and relatives and friends attending the wedding. In the words of the bride, "they are like angels coming to earth."
3. Care Quarterly Award.
Carry forward the values of the hospital and let people deeply understand how important these values are to the success of Mayo Hospital today. Rochester Branch also set up a quarterly Karis (Greek, meaning caring) award, which specifically recognizes employees who provide good services to patients. All employees of the hospital are eligible to compete for this award, which can be nominated by colleagues, patients or family members. The identity of the nominee is kept confidential to avoid political factors affecting the selection process. One of the winners of 1999 is a world-famous colorectal surgeon who has won many scientific research awards. At the awards luncheon, he told the people present that among all the awards he won, the karis Prize was the one he cherished the most. He said: "This is the first time in my life that I won the grand prize as a really good doctor."
4. The strength of the team is always stronger than that of the individual.
In other hospitals, doctors may be reluctant to admit that their knowledge structure is defective, but in Mayo Hospital, the situation is completely different. In order to cure patients, Mayo Hospital will organize all kinds of experts and needed resources. If a doctor encounters problems in the process of diagnosis and treatment and needs other doctors to participate in the treatment, he will tell the patient frankly. In this way, doctors involved in diagnosis and treatment can communicate with each other and patients, so that patients can truly feel that doctors are cooperating with each other to treat themselves instead of pushing themselves from one doctor to another. Mayo Hospital obviously does not encourage the star system, and always downplays individual achievements and highlights the collective achievements of the hospital.
5, a good environment is conducive to diagnosis and treatment and rehabilitation.
From the public places of the hospital to the examination rooms and laboratories, Mayo Hospital clearly conveyed the following themes in its design: eliminating patients' nervousness, providing shelter for patients, reasonably distracting patients' attention, showing care and respect for patients, reflecting the strong strength of the hospital from the design, avoiding crowding as much as possible, facilitating patients to find their way and providing accommodation for their families. The Gonda Building in Rochester Branch has extremely spacious and completely open space, marble floors and stairwells, hung glass sculptures, and many windows on the walls of each floor. People inside can see the garden outside the window. There is a cancer consultation center in the lobby on the top floor of the building. As an administrator of the hospital said, "The better the lighting in the medical center, the more it can eliminate the haze in the hearts of cancer patients. The hall of Scottsdale Branch of Mayo Hospital also has excellent visual effects, such as spacious and bright hall, indoor artificial waterfall, craft stone carving and windows overlooking distant mountains.