1. What should you do if you accidentally spill wine on the guest or the guest accidentally spills wine on you?

Sincerely apologize to the guests and try to make amends. Wipe clothes for guests with their permission. Female guests should be wiped by the waitress, and the movements should be gentle and appropriate. If the guest is not very satisfied, you should ask the boss to come forward and don't conflict with the guest. If a guest accidentally spills wine on you, you should smile generously and say, "Never mind, I'll just wipe it outside."

What should you do when the guest is not satisfied with the food or drink?

Ask the guests for advice and find out the problem. If the food or drink has quality problems, you should apologize to the guests immediately: "I'm sorry, I'll change it for you right away." Move the things away, then inform the boss and send them back for inspection. If there is nothing wrong with the food or drink, it is just a matter of taste, you should explain to the guests: "I'm sorry, our company's products are like this." If you are not satisfied, I will report to the manager, hoping to satisfy you next time. " Then try to remedy it, and let the boss come forward if necessary.

What should you do when the guest is drunk, vomits all over the floor or is drunk?

Inform the boss to inform the security department, let the security help the guests leave the scene, and then inform the cleaning department to help the cleaning staff clean up the scene quickly and wipe it clean.

What should you do when all the guests leave the hall without paying their bills?

Ask the guests if they are paying the bill. When they say no, they should find an excuse to say, "Will you all go away? Will you leave one or two people to look after the bag in case valuables are lost? " When the guest says no, try to inform the superior for help and see where the guest is going. If the guest is watching the program, send someone to watch the guest. If guests leave, they should immediately inform their superiors and security guards to help pay the bill.

5. During the performance time of the program, how to track the whereabouts of the guests and avoid running away?

Remember the appearance and dress of the guests. Whether there are valuables left behind, whether they are natural visitors or reserved guests of the MC or MC manager, we should pay attention to and judge. If you are a guest in a private room, you must leave at least one guest in the room.

6. The tourist station in the lobby and the passage area is crowded with people. What should the waiter do?

Apologize to the guests and ask them to watch the program on the guest station or on the non-service channel where no one is there.

7. What if I accidentally wrote down the name of the drink when placing an order?

Follow up the checklist in time. If the drink has been delivered to the room, apologize to the guests and ask them if they want to change it.

8. What should I do if I need to leave my job during working hours?

Ask for leave from the foreman, notify the on-the-job colleagues to handle it and return as soon as possible.

9. What should you do if a guest quarrels with his neighbor and damages the company's goods?

Report to the boss and company leaders quickly to prevent things from getting worse. Pay attention to safety and see if the guests are injured and need first aid; Damaged things should be compensated according to the boss's opinion and the company's price.

10. What should you do if there is no guided guest entering the business area?

When you see an unguided guest entering the business area, you should quickly come forward to greet the guest, ask about the situation, see if you need help, introduce our company's programs and consumption, check in, open a table and inform the front office.

1 1. What should the waiter do when he finds that the guest is from Taiwan Province Province and is in eat areca?

Eat areca is the hobby of guests in Taiwan Province province. At this time, you should take the initiative to pad the betel nut box with a paper towel and wipe your mouth and sweat with an exothermic towel.