First of all, you have to go to a third-party testing agency for identification to make sure that the jewelry you bought is fake or does not match the seller's description; Secondly, if you buy fake ones from WeChat merchants, you can keep screenshots of chat transfer as a basis for rights protection.

If it is a platform purchase, you can negotiate with the seller without handling communication through the Consumers Association.

China Consumers Association's complaint settlement monitoring platform is an online rights protection website established by China Consumers Association, which aims to unblock the way of "negotiation and settlement with operators" stipulated in People's Republic of China (PRC) Consumer Protection Law. When there is a dispute over consumers' rights and interests, consumers can directly appeal to the operators through the platform. By reducing the handling links of consumer disputes, the platform can improve the settlement rate of consumer disputes, reduce the cost of consumer rights protection, improve the quality of consumption and create a safe and secure consumption environment.