3 Best Opportunities to Recommend Customers:
1. When the customer decides to buy your product.
When you do something for your customers, they will express their gratitude or appreciation.
When your products and services are recognized by customers, you can ask them to recommend them.
What should I pay attention to when recommending by customers?
1, the service is better than the customer's expectation. I sincerely serve the customer, and I am willing to introduce it to you when the customer is satisfied.
2. Let customers know more about the value of your products and services, so that the recommended value of customers will be more and the success rate will be much higher.
3. Let customers get more benefits from the recommendation and make a customer service plan. Designing a plan to give back to customers is a good way to attract more customers' reference.
4. Don't underestimate the power of customer connections, and don't judge the value by how much customers spend. Sincerely serve customers and firmly believe that it is a matter of course to be recommended.
How to deal with different referrals?
The first kind of customer: I'll introduce it to you without any benefits: this kind of customer likes to show off, is good at expressing himself and likes honor, so we will seize every opportunity to let him show himself well, for example, when the company holds a product briefing, let him speak a few words on the stage and then award him an honor award. And give him more opportunities to show himself and let him enjoy himself.
But few customers are very selfless. If you meet such a customer, you will be very lucky. This is the so-called gold customer.
The second customer: very realistic, want economic benefits: directly talk to him about how to give him benefits. As long as your conditions satisfy him, he will introduce you very hard under the temptation of interests, and the quantity is not worse than the first customer.
In fact, there are many such people in reality, and they are afraid that they will not explicitly ask you for benefits or introduce you to new customers. Some people will take the initiative to ask you for benefits, take good care of them and make them satisfied, and your work will be much easier.
The third kind of customers: neither honor nor money: this kind of customers don't introduce you very much, and they don't introduce you to new customers very attentively. He must have something to help you. Maybe after successfully introducing several customers, he will tell you diplomatically that he has not solved any difficulties. I hope you can help him.
If you refuse or say you can't do it, he may turn against you. If you do what he wants you to do for him and satisfy him, he will remember you and thank you. He will keep this relationship with you in the future. As long as you keep this relationship, he will always recommend you, although the amount is not large.
The fourth customer: ask for nothing, just make friends with you: he recommends you to help you get rid of your friends, and will not recommend you specifically. He only introduces you to the right person when he meets him, and introduces him when he meets him, even if he doesn't. You should get on well with such customers, not as customers, but as friends.