What should I do if I complain about the bad attitude of the bather and talk loudly to the guests?
1. Listen to the guests' complaints, keep a cool head and smile. Listen carefully and express your understanding and apology for the unpleasantness of the guests. 2. The hotel should not plead for the guest's complaints, no matter whether there is fault or not, especially for the angry, drunk and grumpy guests, don't explain first, and listen to the guest's complaints.