How to write a good summary of a hotel manager's work has a great relationship with the manager of this hotel, so it is very important for a hotel manager to do a good job summary, but it is very brain-consuming to write a good summary. Let me tell you how to write a summary of the hotel manager's work.

How to write a summary of hotel manager's work 1 First of all, I want to introduce myself to you. My name is _ _, and I'm the sales manager of Four Seasons Restaurant. Now I will give a report on my work in the past seven months.

After taking office on March 4, 2000, due to work needs, leadership trust and self-development needs, I mainly assisted the restaurant manager in the daily internal management of the front hall in the first few months (March, April and May), and was mainly responsible for the marketing of Four Seasons Restaurant in the later months (June, July, August and September). From the front office management to internal and external marketing, from the concert "You in Zuo Lin" to the exciting Asian Cup, from the Asian Cup to the concert in Faye Wong, and then to "Perfect", the stadium held a series of activities, and the Four Seasons Restaurant also set off a business climax with the efforts of the market. Looking back on the work in the past few months, there are mainly the following aspects:

1, pay attention to learning and education, and encourage people to make progress.

Since I took office, I have been responsible for the internal management of Four Seasons Restaurant. Most of the employees I know of Four Seasons restaurants come from different regions such as Hebei, Anhui and Hunan, with great differences in cultural level and comprehensive quality, and low professional level and service awareness. In view of this situation, I listed my shortcomings one by one and conducted comprehensive training and on-site supervision. Correct the wrong management methods, explain the theory and practice the operation. From the moment guests enter the store, we should standardize polite expressions, smiling service, professional ethics, and food collocation, and standardize eight skills and practical operation procedures. Through learning, employees can strengthen service quality and improve business service level. When guests enter the store, they can take the initiative to serve warmly and introduce hotel dishes. When guests light cigarettes, the waiter should hand over the ashtray in time. In April, a skill competition was held, and the waiter Li Xiaojuan won the first place in the skill competition. Other waiters have developed the good habit of asking questions if they don't understand, and asking each other if they don't understand. They have also learned a lot, their mental outlook is getting better and better, and their work efficiency has been improved. However, the operational details need to be improved.

2. Grasp the management system.

In the early stage, there were many problems in the work of Four Seasons Restaurant. The main problem is that there is no standardized system, employees are not clear about the system, and some systems have not been implemented to specific responsible persons. Through the guidance of the leaders of the quality inspection department, I listed the switching time and the person in charge of the wall and audio in the health work system, as well as the service process, personal hygiene requirements and standards of each post, and the matters needing attention in finishing the work, and conducted on-site supervision and inspection every day, which was of great help to employees to strengthen their work consciousness and clarify their work responsibilities. Late telephone charges are high. With the telephone booth in Wu Jingli, the telephone is locked after work, and the attendant is not allowed to make local calls, thus putting an end to the phenomenon of making local calls after work.

3. Grasp the communication of internal customers.

Communicate with customers sincerely, listen to their valuable opinions, constantly improve and coordinate, and feed back the feedback information of customers to the kitchen in time. For example, sometimes customers feedback that "Ami fried pork" is not enough, and "boiling fish" is not fragrant enough. Through sincere feedback from customers, plus our serious discussion and revision, we will continuously improve the quality of dishes and satisfy customers.

4, pays special attention to the reception and management of banquet propaganda work.

October is the golden season for wedding banquets. I made a wedding banquet plan and distributed leaflets to visit the surrounding units. At present, five wedding banquets have been held on June 5438+ 10. Guests have always introduced the advantages of Four Seasons Restaurant, communicated with the wedding company by telephone, publicized the hotel scale, and made full preparations for the banquet reception in a planned way.

5, in-depth market research, closely cooperate with the sales department, grasp the market economy.

During the Youli Concert in Zuo Lin, he worked closely with the sales department to undertake the packed lunch for the staff of the organizing committee, and generated a packed lunch record of 10000 yuan. During the Asian Cup, I cooperated with the stall work and internal management supervision for many times. Through the Asian Cup, I felt the team spirit. During the concert in Faye Wong, I communicated with the leaders of the Organizing Committee for many times about the dining of the venue staff and coordinated the dishes, which earned the hotel more than 10,000 yuan for meals. Then he took over the buffet for 280 people at the perfect concert, in which the meal fee was 80-65,438+000 yuan.

6. Have a team meal

We contact more than 30 tour groups by telephone and have group meals every Saturday, Sunday and Monday. Travel agencies, travel agencies, international travel agencies, travel agencies, etc. Hosting group meals improves the popularity of restaurants and reduces the cost of kitchens. And take advantage of the opportunity to receive group meals, seriously consult and feedback, and do a good job of feedback statistics.

In short, in this ordinary and extraordinary seven months, I feel deeply, but also deeply feel my own shortcomings. At present, the outside market has not been fully opened, so I need to continue my efforts. I will work hard in these aspects:

1. Keep learning, improve yourself, and strengthen the study of sales business knowledge and all aspects of knowledge.

2. While doing a good job in this position, we will continue to develop new customer groups.

3. Do a good job in maintaining and communicating with internal customers.

4. Arrange marketing work in a planned way.

5. Do a good job in customer statistics, constantly strengthen contact, and do a good job in customer complaint handling and information feedback.

6. Work closely with the hotel sales department to receive catering and reception services. Thank you very much for your leadership! thank you

My name is _ _, and I am the general manager of a hotel. Under the leadership of the chairman and the _ _ headquarters, I led all the staff of the two hotels to complete all the operation and management indicators set by the headquarters, which * * * improved the service quality, management level and economic benefits of the hotels. Xxxx annual work report:

First of all, make the hotel's business plan, development plan and business policy, make the hotel's business management objectives and guide their implementation.

Since the opening of the _ _ club, due to various factors, the operation situation is not optimistic. Xxxx's annual development plan and business policy are formulated around improving business conditions. In xxxx, it is basically determined that the club will focus on Chinese food, western food and guest rooms, supplemented by clubs and swimming pools, strengthen marketing, refine services and improve products, so as to improve the overall profitability of the hotel as the basic business policy of the hotel.

In xxxx, the original planned income of the club was 37.0904 million yuan, while the actual income was 23.29 million yuan and 650,000 yuan, with the completion rate of 628 1%. Excluding the impact of Chinese food income, the club's planned income 16 13, 40 yuan, actual income 1648, 69 yuan, completion rate 102, 19%. Among them, the planned income of western food is 400110,000 yuan, the actual income is 4,360.29 million yuan, the completion rate is 108.8%, the planned income of guest room is1/0.86 million yuan, and the actual completion rate is1.45 million yuan.

In order to promote housing and consumption, the club mainly takes the following measures to ensure the sustained growth of its operation:

1. Free swimming activities have been added for housing guests, and a preferential activity of giving a swimming ticket to a business room with a total of five rooms every month has been launched to encourage business companies to book and publicize the newly opened swimming pool.

2. In view of the low pre-sale of houses in late June, breakfast will be given to individuals and enterprises, and the weekend price will be lowered for travel agencies to attract guests.

3. Position the western restaurant as a high-end western restaurant with broad vision, refine the service and strengthen the production. Seize the May Day Golden Week, and adjust the price of western restaurants again from May 1, increase the buffet lunch price to 58 yuan/person, and launch a new afternoon tea plan.

4. The operation of the club failed to reach the target, mainly because the income of Chinese food was far from the plan. In the second half of the year, the food situation in China was extremely pessimistic. At the decision of Sheng Da Co., Ltd., it announced its closure on September 1 1. It means that the club will get rid of the shackles of Chinese food, go into battle lightly, and the goal of turning losses is just around the corner.

5. Guide the formulation and planning of Chinese and Western festivals to achieve the peak of income generation.

Second, preside over the formulation and improvement of hotel rules and regulations, establish and improve the internal organization system, coordinate the relationship between departments, and establish a reasonable and effective internal operation mechanism.

In order to gradually integrate the daily operation of the hotel into a planned, guided, tracked and summarized work management system, effectively combine the planned work with emergency work, and establish clear work objectives, all departments are required to establish a planned work system, and plan and implement all the work according to the planned steps through monthly summary and planning. Establish a monthly work report system, and evaluate the heads of various departments through the completion of the work.

At the beginning of the establishment of the hotel, various systems were not perfect, and the perfection of the system and the establishment of various working procedures had to be completed gradually after a long period of practice. Therefore, the establishment of the system is also a long-term and complicated work. Now this part of the work has been basically completed, and the post procedures and processes of the club have been formulated.

The standardization and institutionalization of hotel management is the foundation of hotel development. Since 20__, the hotel management has defined the overall norms and standards of the hotel, and has successively issued relevant procedural and standardized management documents.

In the aspect of target assessment, on the one hand, it is assessed according to the published assessment implementation method, on the other hand, it holds the work summary meeting of last month/quarter every month, summarizes the actual implementation progress according to the formulated work plan, and puts forward the problems that need to be solved, so that all the work can be implemented for everyone, which also serves as the basis for the assessment of each department.

Three, study and grasp the changes and development of the market, formulate the market expansion and price system, timely put forward the phased work focus, and guide the implementation.

The change of market is closely related to the development of hotels. Based on this, the club closely follows the pulse of the market and puts forward the priorities of each stage in time:

/kloc-in October, the price and contract version of self-employed, long private rooms, conference rooms and travel agency rooms in xxxx were worked out.

Plan Valentine's Day activities and promotions in February, strengthen financial management, formulate warehouse management system, and implement separate management of switchboard and service center.

In March, according to the quarterly changes, we adjusted the preferential policies of Zone A and Zone B of _ _ _ _ _ _ _, reduced the gifts, improved the service function of Zone C, paid close attention to the marketing work, implemented the hotel marketing plan, and made good assignments or sales. Formulate the workflow and reward and punishment system of western restaurants. Formulate the articles of association of Shanda membership card.

In April, the responsibilities of the hotel department were revised, the workflow of the hotel department was drawn up, the preparations for the opening of the swimming pool were carried out, and the rooftop layout of the western restaurant was completed. Organize marketing staff to sell diamond cards and discount cards, and plan Mother's Day activities.

In May, a new menu was compiled, seasonal dishes were changed, the service function of Chinese food area C was changed, and the executive package was launched. We strengthened the sales of swimming pools, repaired the water leakage in guest rooms and bathrooms, repaired the smallpox and moldy wallpaper in western restaurants, repaired Chinese and western kitchens, and cleaned the dust-proof net of Chinese food air conditioners. Complete the production of outdoor inkjet advertisement on the east outer wall of Economic Building. Plan preferential activities for Children's Day on June 1st.

In June, we reorganized the staffing of Chinese food, continued to employ excellent marketing personnel, carried out the Dragon Boat Festival and Children's Day celebrations, adjusted the summer products of western restaurants, and completed the ordering and printing of hotel brochures.

In July, in order to save costs, the hotel purchased some materials by itself, promoted new Chinese dishes, and launched western-style selected afternoon tea and summer drinks. Sellable towels have been added to the guest room, and the disposable items in the guest room are all colored. Start leakage maintenance of guest rooms.

In August, the hotel elevator was painted and replaced, the central air conditioner and boiler were cleaned, and the disposable articles in the rooms were re-ordered.

In September, according to the operation of Chinese food, the Chinese food business was stopped in time, and the work of dismissing employees, returning suppliers' materials and counting assets was carried out around the suspension of Chinese food. At the same time, the western restaurant carried out Mid-Autumn Festival activities with the theme of climbing mountains and enjoying the moon, and achieved good results.

/kloc-The reception of the Golden Week in October was well done. At the same time, due to the holding of the high-tech fair, the house price was adjusted in time and the operating income was increased. In order to save energy and reduce consumption, the opening time of central air conditioning in autumn and winter is specially formulated.

1 1 month, some uniforms in the hotel were replaced and the fan coil units in the guest rooms were cleaned. At the same time, in order to improve the staff accommodation, the staff dormitory was moved from Li Antang to Shangbu, and the staff shuttle bus was cancelled.

/kloc-The office was relocated in October and February, and the hotel was comprehensively arranged and planned with the emphasis on Christmas, which basically achieved the expected results.

Four, responsible for the training and use of middle and above managers, and supervise the training of the hotel.

Middle-level managers are the backbone of the hotel. Cultivating one's own outstanding talents requires a harmonious working environment, affirmation of outstanding talents' ability and respect for their personality. At present, the hotel adopts the principle of selecting talents according to their abilities, so that sages are in front, capable people are in the middle and wise people are around, giving full play to the subjective initiative of talents, and strengthening supervision, restraint and management in a responsible attitude towards subordinates.

Training is of great significance for hotels to adapt to changes in the environment, meet the needs of market competition, meet the needs of employees' own development and improve the efficiency of hotels. Training can improve the skills and comprehensive quality of employees, thus improving the quality and efficiency of employees' work, reducing mistakes, reducing costs and improving customer satisfaction; Employees can understand and master their work at a higher level and enhance their work confidence. To this end, the club carried out a lot of training work in xxxx, requiring all departments to make training plans every month. Taking the second quarter as an example, the cumulative training time was 242 and 5 hours, including10/kloc-0 and 5 hours in April, 67 and 5 hours in May and 73 and 5 hours in June. The average training course of the department is 6 sessions/month, and the average monthly training hours are about 8 hours, which is close to the upper-middle level of the training hours index of excellent enterprises.

The hotel has initially established a unified trainer system, and the human resources department has strengthened the ability guidance training for basic trainers, and organized a "training skills practice course" and some basic management and professional knowledge courses. Strengthen the training and examination, and organize the preparation of *** 12 test papers for various positions in western food, front office, housekeeper, financial cashier and other departments. To lay a foundation for the future assessment of employment, job transfer and promotion.

Fifth, mobilize the staff to make joint efforts to do a good job in democratic management; Care about the lives of employees and constantly improve their working and living conditions.

1. Set up the email address of the general manager and establish communication channels between employees and the general manager. Since the establishment of the general manager's mailbox, the club has received the following complaints 12 times:

In view of the problem of work clothes mentioned by employees, the housekeeping department was immediately asked to order the summer uniforms of the engineering department.

In response to complaints from individual departments and employees and employee complaints, the hotel immediately launched an investigation to clean up unqualified personnel in time.

In view of the general complaints of employees about poor food and inconvenient commuting, the club has taken the following measures:

First of all, the staff dormitory was adjusted in time, and the staff dormitory was moved from Li Antang, which is half an hour's drive, to Shangbu Industrial Zone. At present, employees only need to walk for ten minutes to and from work, which is not limited by the shuttle bus time. The rest of employees has been fully guaranteed and fully affirmed by employees.

Secondly, staff dining is also a prominent problem. Originally contracted to Zhenghefeng Restaurant, in order to pursue profit, most of the food provided by this restaurant to employees is surplus grain in the sales area, which is not only bad in taste, but even spoiled food. Employees generally report that they don't have enough to eat well and their work mood is affected, which is also one of the reasons for the high turnover rate of employees. In order to change this situation, after discussion, the club leaders decided to hold a staff meal in the office area on the 26th floor. Since the meal was started on February 6th, 65438, the food was clean and delicious, and was well received by the staff.

Thirdly, in view of the continuous strengthening of labor law enforcement in _ _ _, the club strengthened the management of employee employment procedures and labor contracts, and purchased social insurance for each employee in accordance with relevant laws and regulations. Although this will lead to a slight increase in wage costs, it will also play an inestimable role in improving employees' sense of belonging and avoiding potential legal risks.

Through the implementation of the above measures, we can see that the turnover rate of the club reached the lowest in June 5438+February, only 4%. And gradually established a fast and effective communication channel between employees and the general manager.

2, according to the existing conditions as far as possible to carry out employee cultural activities, organize employees to _ _ _ _ _ _ activities, hold employee tea party, etc. , enhance corporate cohesion. Hold employee birthday parties every month, celebrate employees' birthdays in the form of big families, give sincere wishes and enhance employees' sense of belonging.

3. Regularly compile and publish the hotel _ _ _ window, update the employee publicity window every month, and build a bridge between the hotel and the employees.

How to write the summary of hotel manager's work? Looking back on the past 20xx and looking forward to the future 20xx, as a hotel department manager, I have gained a lot in one year's work and realized my own shortcomings, so I need to make a concrete summary myself.

First, strengthen learning and dedication.

To do a good job, we must first have a good working attitude and establish a correct outlook on life and values. Therefore, it is necessary to carry out study and education activities to improve employees' professional ethics in a planned and targeted manner, help department employees cultivate the spirit of loving their posts and dedication, and establish the concept of serving wholeheartedly. At the same time, the department will also organize employees to actively participate in hotel training. According to the annual theme employee training plan of the hotel, the department itself will also organize employees to conduct training on hotel rules and regulations and business knowledge on a regular basis. Through training and study, we will continuously improve the business skills and level of department employees and improve work efficiency.

Second, strict discipline creates an image.

Discipline is a code of conduct that a group must abide by in normal work and life, and it is an effective guarantee to improve the combat effectiveness of the department. The ancients said, "No rules can make Fiona Fang". Therefore, to do a good job of 20xx, the general office must have strict organizational discipline as a guarantee. Organizational discipline should always be unremitting, department leaders should take the lead and be responsible for themselves, and completely put an end to violations of discipline and discipline. The behavior and dress of department employees should be standardized, and efforts should be made to make the comprehensive office a civilized window of the hotel.

Third, innovate management and stress practical results.

1. Beautify the hotel environment and create a "warm home".

Strict hygiene management is an effective measure to ensure a clean and tidy hotel environment and provide guests with a comfortable environment. This year, we will strengthen health management. In addition to continuing to adhere to the general health inspection on Thursday, we will also carry out irregular inspections, and strictly follow the standards, never go through the motions, never become a mere formality, inform the inspection results, formulate a reward and punishment system, and implement cash rewards and punishments to enhance the sense of responsibility of all departments, mobilize the enthusiasm of employees, and make the hotel health work leap to a new level. In addition, we must do a good job in preventing flies, rats and cockroaches. At present, it is the peak period of rat and cockroach breeding, so it is necessary to strengthen control and effectively eliminate pests such as flies, cockroaches and rats.

Flowers and plants are indispensable embellishments to beautify hotels and create a "warm home". This year, we cooperated with the new flower company to strengthen flower management, and invited the flower company to come to the store for pruning and cultivation on a regular basis to keep the flowers clean and beautiful, and change the colors and varieties of flowers in time according to the situation, so that the flowers in the hotel are evergreen and common all the year round, giving guests a warm and comfortable feeling.

2. Innovate dormitory management and create a "comfortable home" for employees.

The management of dormitory has always been a weak link. This year, we will strengthen management to create a real "comfortable home" for the employees in the store. To this end, the first is to have a clean dormitory environment. We ask the dormitory administrator to do a good job in public areas. Each dormitory has a dormitory administrator who is responsible for arranging and urging the dormitory staff to clean up, requiring the room to be clean and tidy, and checking the hygiene situation of each dormitory and reporting the inspection situation.

Secondly, it is necessary to strengthen the safety management of dormitories, always keep in mind fire prevention and theft prevention, prohibit outsiders from entering and leaving the dormitory at will, and implement the system of asking and registering outsiders to ensure the personal and property safety of lodgers.

Third, change management type into service type. The administrator should be transformed into a waiter for the accommodation staff. Most of the in-house staff are young people who come from all directions and leave home for the first time. Most of them are young and lack social experience. Therefore, they need our concern in many ways. Therefore, dormitory administrators should pay more attention to their ideological and emotional changes and care about their lives, especially for sick employees, giving them family-like care and making them feel the warmth of their families.

Fourth, save energy, reduce consumption and create benefits.

1. Strengthen the management of water, electricity and gas in the dormitory.

It is necessary to strengthen publicity and education, deepen the concept of "advocating economy, opposing waste, opening up new sources and reducing expenditure" in the minds of employees, and enhance the awareness of saving. At the same time, it is necessary to strengthen management in this area. In terms of the use of water, electricity and air conditioning, it should be opened within a limited time according to the actual situation, and supervision and inspection should be strengthened to put an end to the phenomenon of "running water, ever-burning lamps and air conditioning" and strengthen the management of employees' bathhouses. It is forbidden for outsiders to take a bath in the bathhouse, and it is forbidden for employees to wash clothes in the bathhouse.

2. Strengthen the management of hotel office supplies, clothing and labor insurance supplies.

We will refer to the previous relevant standards and regulations, reorganize according to the actual situation, formulate the collection period and quantity standards of office supplies, clothing and labor insurance supplies in various departments, improve the collection procedures and make good accounts. It is required to distribute the goods according to regulations, ensure that the accounts are consistent with the facts, and properly keep the goods in the warehouse to prevent deterioration and damage.

3. Strengthen the management of vehicle boarding cards and telephones.

Establish a vehicle use system, implement a vehicle dispatching system, prohibit unauthorized use of vehicles and stay out, strengthen vehicle fuel consumption, maintenance management and vehicle maintenance, and ensure the safety of hotels leading vehicles and vehicles. Strict management and registration systems should also be implemented for boarding cards and long-distance calls to prevent private use.

V. Internal and external coordination to promote efficiency

The comprehensive office is the reception window of the hotel, and it is an important department for the hotel to contact, contact and coordinate with various functional departments and units in society. This year, we will make use of the existing diplomatic resources, continue to strengthen ties with relevant departments, and create a good external development environment for the hotel's operation and development.

At the same time, according to the functions of the department, our department will pay attention to the contact with all departments in the store, coordinate the work of all departments, coordinate and solve some matters delayed by poor contact in time, supervise the implementation of various measures and decisions of the hotel, and prepare the minutes of monthly work meetings, so that the work of all departments in the hotel can be arranged month by month and acted every day.

VI. Promotion of Guangming Brand

1. It is necessary to improve the writing level and quality of documents and materials, complete the drafting, printing and sending of all kinds of documents and materials in the hotel in time, strengthen file management, establish a file management system, and properly keep the relevant materials and documents filed, so as not to be damaged or lost.

2. Timely publicize and report the typical deeds of the hotel, increase the publicity of the hotel, vigorously publicize the advanced models emerging in the construction of three civilizations, vigorously publicize the hotel, establish a good external image of the hotel, and improve the visibility of the hotel.

In a word, in the new year, all employees in general manager office will work hard for the development and take-off of the hotel with a new starting point, a new image and a new work style, under the correct leadership of the hotel, in close cooperation with all departments, and unite as one!