In today's society, the frequency of job responsibilities is gradually increasing, and job responsibilities can improve the vitality of internal competition and better discover and use talents. What job responsibilities have you been exposed to? The following is the job responsibilities (5 general articles) of residential property customer service that I sorted out for you, for reference only, and I hope it will help you.

Job responsibilities of residential property customer service 1 1, and customer familiarity is over 95%. While paying attention to the key customers who often complain, we also pay attention to the most silent customers, get familiar with the basic situation of customers in this region, establish a work account, and be responsible for collecting, sorting, archiving and updating customer information at any time;

2. Be responsible for handling the check-in and check-out procedures of customers, accepting the check-in (delivery) of units and handling household cards;

3. Customer relationship construction: according to the company's requirements, put yourself in the shoes with standardized customer reception etiquette, accept customer service requirements such as maintenance, consultation and complaints, and hand them over to the responsible departments/personnel, and track and implement the processing progress of service requirements at the first time; Pay a return visit to the customer as soon as possible after the customer service is over;

4. Conduct a comprehensive inspection of the area under its jurisdiction at least once a day, and be responsible for supervising, tracking, rectifying and reviewing the safety, engineering and environmental service processes and service quality of the area under its jurisdiction;

5. Handle daily customer service affairs, such as moving appointment, customers moving in and out;

6. Responsible for collecting current and overdue property service fees, elevator use fees and parking space property management fees from customers, and collecting agreed fees for new projects such as water, electricity, heating and gas collected by real estate companies;

7. Be familiar with customer service demand information related to food, clothing, housing, transportation, leisure and entertainment, health education, etc. Around the community, be familiar with the telephone numbers of government departments such as water, electricity and electricity, and update them regularly to make customers answer questions fluently;

8. Responsible for handling customers' decoration applications, conducting daily on-site inspection of decoration, coordinating safety management and engineering personnel's management of decoration process, immediately stopping illegal decoration behaviors when found, cooperating with government administrative law enforcement departments to deal with difficult customers, and properly keeping relevant records of decoration management for future reference;

9. Establish and maintain a good public order, and coordinate the handling of customer neighborhood disputes;

10, communicate closely with customers, organize owners' meetings regularly, conduct customer satisfaction surveys regularly, sort out, analyze, judge and meet customer needs, and establish and maintain good customer relations;

1 1. Carry out community activities regularly according to the company's community cultural work plan, and communicate with customers during the activities;

12. Provide wedding service, moving service, birthday greeting, business reminder, key keeping and other special services. Improve customer satisfaction;

13, in daily communication with customers, effectively reduce customer expectations, explain the service content of the property to customers, and let customers distinguish the respective responsibilities of government departments such as property, construction unit and water and electricity;

14. Seriously study the laws and regulations of the property industry, master the training content of the company's "answering customers' questions", show professionalism in the process of docking with customers, and reasonably answer the owners' inquiries;

15, according to the company's requirements, pay a timely return visit to the quality of solving customer service demands, and sort out the return visit results and report them to the management office manager;

16. Dockers (system administrators, file administrators, key administrators, NC docking modules, CRM docking modules, community cultural specialists, decoration management and other part-time modules) responsible for each sub-business should dock with the Quality Management Department on the basis of completing their respective regional work, and complete the collection, collation, statistics and reporting of various materials with high quality according to the time required by the company;

17, responsible for completing the work temporarily assigned by the leaders.

Residential property customer service responsibilities 2 1, responsible for the overall planning of customer service work of property management service center;

2. Responsible for formulating the annual service plan and customer satisfaction improvement plan of the property management service center, and responsible for the specific implementation of the plan;

3, responsible for the property management service center customer service work plan and training plan, and implement and supervise the implementation;

4, responsible for customer service team building and performance appraisal;

5, responsible for handling major complaints, and regularly split complaints, formulate corrective and preventive measures, effectively control the number of complaints;

6. Be responsible for establishing and maintaining the key customer relationship of the property service center;

7. Be responsible for the external public relations coordination of relevant units, communication and coordination among departments, and ensure the smooth development of all work.

Responsibilities of residential property customer service post 3 1, responsible for standardizing and optimizing customer service systems such as service standards and processes.

2. Be responsible for the project cost, analyze the reasons for the arrears, carry out rectification and optimization, and pay off the historical arrears.

3. Be responsible for the customer service satisfaction control of the project, and analyze and improve the dissatisfied parts.

4, responsible for the construction of community cultural activities, close the distance with customers, establish a good brand and image of the company.

5. Responsible for complaint management, especially major complaints or group complaints.

6, responsible for customer visits, solve customer needs, constantly explore the potential needs of customers, report to the superior to carry out a variety of business, forming a new business growth point.

7. Be responsible for the business guidance, training, staff management and assessment of the team of this department.

Responsibilities of residential property customer service 4 1. Politely receive daily visiting guests, do a good job of registration and reception, be responsible for providing drinks for customers in the negotiation area, leisure area, signing area and VIP area, cleaning the bar, cleaning the tables and chairs after the guests leave, and counting and collecting daily consumables;

2, familiar with all the staff in the office area, thoughtful to provide services for all office workers; Responsible for the conference service of the conference room in the jurisdiction;

3, carefully record the succession;

4, grasp the daily needs of material reserves, timely apply to ensure the normal work;

5. Focus on managing office areas;

6. Be responsible for feeding back customers' opinions on the service between models and related issues;

7. Complete other tasks assigned by superiors.

Responsibilities of residential property customer service 5 1. Responsible for the management of houses and public facilities in the area of responsibility, handle problems in time when found, be familiar with the basic situation of residential building structure, seat layout and household pipe network, and understand the charging standard and calculation method of management fees;

2 responsible for the supervision and management of greening, sanitation, decoration, public security and public facilities in the area of responsibility, adhere to the daily inspection of the area of responsibility, and handle problems in time when found;

3. Handle the complaints of the owners in the responsible area in time, with the complaint handling rate reaching 65,438+000%, establish a good relationship with the owners, actively communicate with the owners, and reflect the opinions and suggestions of the owners in time;

4. Responsible for the issuance and recycling of various notices, and do a good job of uploading and issuing;

5. Be responsible for the overdue payment of the owner;

6, supervise the management of entertainment facilities, conscientiously implement the provisions of the opening of entertainment facilities;

7, completes the work record, cooperate with librarians to do a good job of registration and filing related work records;

8, complete other work assigned by the leadership.

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