Personal work summary is incisive and short 1
Today, I have changed from an ignorant student to an employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar. I used to think that customer service was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to become a qualified property customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back at customer service work, there are gains and losses. Let me briefly summarize as follows:
1. Daily reception and telephone answering: warmly receive the visiting owners and actively solve their difficulties. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner.
2. Handling of daily repair: Actively dispatch workers according to different repair contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.
3. Check the sign-in of each department every morning.
4. Check the health of the hospital and corridor, and notify the cleaning staff to clean the unqualified ones in time.
5. Warehouse management: timely register the receipt and warehousing of goods.
6. Collect the utilities and property fees of the store.
7. Collect all kinds of opinions and suggestions from customers in the process of property management, and constantly improve the service quality and service level of residential property management.
In the process of completing the above work, I learned a lot and grew a lot. I think the most important thing to do a good job in customer service is:
(1) The service attitude must be good. When you see your host in the yard, you should take the initiative to say hello. If you help him open the door and move things, it will make the host trust us more.
(2) Have the initiative, have a pair of eyes that will find problems, patrol the yard of the community every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.
For me, who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. In the new year, I will try my best to correct the shortcomings in my past work and constantly improve and strengthen my work in the following aspects:
1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception details.
2. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work.
3. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.
Fortunately, I can join the team of _ (company) as soon as I graduate from school. At this moment, my goal is to challenge myself, surpass myself and make greater progress in my work in the new year!
Personal work summary is incisive and to the point II.
In a blink of an eye, the first half of 20 years has passed, and I have been working as a locksmith for more than ten years. Over the past six months, with the care and help of the company leaders and colleagues, I have successfully completed all the tasks assigned by my superiors, abided by national laws and regulations, earnestly abided by the management systems of the group company, and earnestly studied professional and technical knowledge. Constantly improve the professional ability of equipment maintenance skills, and further improve their ideological consciousness. Summarized as follows:
First, ideological and political performance, moral quality training and professional ethics
Over the past six months, I have earnestly studied legal knowledge, loved my job, United my colleagues and cared about the collective. Strong sense of responsibility, enterprising spirit, active and serious study of professional knowledge, correct working attitude, serious and responsible.
Second, the quality of work achievements, benefits and contributions
When maintaining or repairing equipment, strictly implement the company's process safety operation procedures and maintenance safety operation procedures. Make a personal work plan before the start of the work, give priority to all the work in time, achieve the expected effect, complete the work with good quality and quantity, and have high work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work, and made due contributions to the work of the company and departments.
Third, work attitude and hard work.
Love my job, be able to treat every job correctly and seriously, devote myself to work, serve everyone enthusiastically, abide by labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working hours, stick to my post, and need to work overtime to finish the work on time, so as to ensure that the work can be completed on time.
Four, professional knowledge, work ability and specific work
During my work, I keep learning and improving my professional knowledge. Since joining the work, in order to do a good job in equipment maintenance, I have carefully studied the company's employee handbook and various management systems of the branch factory, consulted the leaders and learned from my colleagues, and explored my own practices. In a short period of time, I became familiar with the maintenance workflow, defined the working procedure and direction, improved my working ability, formed a clear working idea in the specific work, and was able to carry out the work smoothly and complete the work skillfully and successfully.
In the past six months, with the goal of "doing better", I have cultivated a sense of innovation and successfully completed my work. For the smooth progress of the work and the coordination between departments, in addition to doing their own work, they also actively cooperate with other colleagues to do a good job. Half a year. Although some progress and achievements have been made, there are still some shortcomings in some aspects. There are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the second half of the year, I will study hard to make my ideological consciousness, professional ability and work efficiency reach a new level in an all-round way and make more contributions to the development of the company.
Personal work summary is incisive and concise 3
In a blink of an eye, more than half a year has passed. Looking back on the work in the past six months, there are both progress and shortcomings, and we have learned a lot from it. The main aspects are summarized as follows:
First, keep pace with the times and constantly improve personal political literacy.
I have always loved the socialist motherland, supported leadership, adhered to the Four Cardinal Principles, abided by discipline and law, and was honest and clean. Learning also made me realize that there is no difference between high and low positions, so I must work hard, and I can't reflect the value of life without working. As an ordinary bank employee, we should give full play to the spirit of ownership in our work and start from bit by bit in our daily work.
Second, based on this position, study hard and improve service quality.
As I am a front desk employee, it is particularly important to establish a good image of my unit among customers. Through these years' work at the front desk, I have gradually accumulated a set of experience on how to improve the quality of daily service: adhere to principles, strictly follow the rules and regulations formulated by the People's Bank of China and the Associated Press, do not operate illegally, and do not handle businesses that are harmful to the interests of banks when encountering unreasonable demands from customers; Never delay the urgent business of customers; When customers come to inquire about business, they can explain carefully and patiently, so as to "worry about what customers are anxious about, think about what customers think" and truly take customers as God. This warm and thoughtful service has enabled more and more enterprises to establish good relations with our company. In addition, in the past six months, I have seen my own progress and my own shortcomings. Therefore, I learned more knowledge in my spare time and improved my scientific theory level. In the first half of the year, he passed the basic knowledge examination for qualification certification of bank employees. Usually, I often use the internet to understand the international situation and major events at home and abroad, which broadens my horizons and enriches my knowledge. In the future work, we should apply our business theoretical knowledge to practical work more fully to further improve our business level.
Third, work actively, unite with comrades and help each other.
As an ordinary employee, I always hold a belief in my daily work, that is, "If you don't work hard today, try to find a job tomorrow". In the first half of the year, he was transferred back to Xinqiao Credit Cooperative from Sidunzi. Although I am psychologically prepared, I am still very tired when I get home every day. Nevertheless, in my work, I have always been strict with myself and earnestly completed all the work assigned by the leaders.
In the second half of the year, I will do my job well, and at the same time absorb more deposits from the interests of the unit, and make my modest contribution to the benefit of Xinqiao Credit Cooperative in by going up one flight of stairs.
The summary of bank tellers' work in the first half of the year is mainly a profound summary of their work in the first half of the year, a summary of their shortcomings in the first half of the year, or some suggestions for future work. Have a general plan and goal for the work in the second half of the year.
Personal work summary is incisive and to the point 4
Half a year's work has also been finished. Looking back on my work in the first half of this year, I have many regrets. From working at home during the COVID-19 epidemic at the beginning of the year, to returning to the company later, and then working in the middle of the year, we can say that we have different experiences, our own efforts and personal promotion in the past six months. I also want to make a summary of my work in the past six months.
I. Personal work
In a personal job, whether at home or back to the company, I do things well seriously, and the requirements of the leaders are also serious to do and complete. I am a leader in the department in finding customers and meeting performance standards. I also know that I am an old employee and should set an example. At the beginning of the year, I worked at home, and some colleagues were uncomfortable working at home. I also gave some. Later, when I came to the company, my performance began to grow and returned to normal level. I also did a lot of work. I also helped with the recruits. When I do well, I am also willing to help others. I know that only by doing the work of the whole department well can the company do a better job, and if we work together, we will gain more, and I am doing it well myself.
Second, study.
Besides work, I study more in my spare time. Although I have a lot of work experience, I also want to keep pace with the times and not fall behind. Only by learning more methods and new skills and knowing more about markets and industries can I stay behind and do well when the new task comes. Although past experience is useful, I also know that if. Then it will always be eliminated, and the industry is constantly changing. Only when you get used to it can you perform well. Only when you learn more and further can you meet problems and new projects. Besides reading books, I also attended some industry conferences and some new trainings to accumulate my professional knowledge and ability in different ways.
Of course, I also know that I have some shortcomings. It is not so easy to accept new things, and as an old employee, I sometimes relax and feel bored. These also need to be adjusted, and I need to adjust my status. In the second half of the year, I will continue to do a good job and make my work better and achieve more achievements.
Personal work summary is incisive and to the point 5
Time flies. In a blink of an eye, half of this year has passed. In the first half of the year, as the company's administrative service personnel, around the company's business development goals, based on their own work, focused on key points, paid close attention to implementation, and earnestly completed various tasks, and achieved certain results. The work in the first half of the year is summarized as follows:
First, strengthen theoretical study and improve ideological awareness.
I am a person who loves learning. I feel that in the era of rapid development, if you don't study and make progress, you can't keep up with the times. Although administrative work is not difficult, it is mostly complicated and it is not easy to cover everything. So I need a high sense of responsibility and strong working ability to do all kinds of administrative work well. Thought is the forerunner of action. Therefore, to do a good job, we must first correct our thoughts and attitudes. It is a kind of realm to take improving ideological consciousness as its own responsibility. I insist on studying theoretical knowledge in my spare time, constantly arming my mind with advanced ideas and guiding my work. At the same time, I also pay attention to the combination of theory and practice, explore new working methods, and constantly improve my overall quality.
Second, I love my job and am willing to contribute.
As an administrative service personnel, I firmly believe that "it is not simple to do simple things well, and it is extraordinary to do ordinary things well." I do everything with a serious and responsible attitude. When I encounter problems, I always insist on consulting my colleagues, learning from their work experience and trying my best to solve them myself. Continuous learning and accumulation at work have also formed a set of effective working methods.
In addition to the daily administrative work, my main work in the past six months includes the coordinated management of the staff canteen, the company's first anniversary activities and other important meetings and conferences. Among them, the staff canteen opened in 1 month. In order to prepare for the opening of the canteen, I ran around regardless of the hard work, whether it was windy or rainy or scorching sun. I often worked overtime to prepare materials. Finally, it took _ _ days to successfully handle all the canteen-related matters such as health certificate and gas. Now, our canteen has started to operate normally.
In addition, in the first half of the year, before the anniversary of our company, the board of directors, the board of supervisors, the shareholders' meeting and other important meetings and activities were held, I did a good job in ensuring the relevant meetings. Including pre-meeting preparation, in-meeting service and post-meeting treatment. , are strictly in accordance with the requirements of the superior.
Third, the growth and shortcomings in the work, as well as future work ideas.
In the past six months, I have grown a lot in this big group. No matter how you treat people, or how you treat people, your ability has been greatly improved. However, I can still see my own shortcomings. For example, first, work experience is still insufficient. Sometimes the way to deal with problems is a bit inappropriate. Second, I am used to doing things according to experience, so I can't emancipate my mind, actively innovate and carry out my work better. Third, administrative work is trivial, and individuals sometimes get impatient and slack.
Summarize the past and look forward to the future. In the second half of the year, I will continue to improve the above shortcomings and inherit and carry forward the advantages. Constantly discipline yourself with strict requirements, dare to accept new challenges and make contributions to the development of the company.
Personal work summary is incisive and to the point 6
Time flies, 20__ years have passed for half a year, during which I have learned a lot. I am very grateful to the company for providing me with a platform for growth, so that I can continue to learn and progress in my work and gradually improve my quality and talents. Looking back on the past six months, the company has accompanied me through a very important stage and let me know a lot. Here, I would like to express my heartfelt thanks to the respected leaders and dear colleagues of the company. With your help, I can be handy in my work. With your help, I can put the company's development in by going up one flight of stairs. Below I will summarize the specific work in the past six months as follows:
First, do your job well.
I. Abide by _ _ post responsibilities, insist on delivery, ensure the accuracy of delivery, strive to improve the work and ensure zero complaints.
Second, do a good job in warehousing acceptance to ensure the accuracy of inventory data and ensure that inventory data reaches 100%.
The third is to complete the temporary work arranged by the two foremen and actively participate in the finishing work, deepen the awareness of safety production and put forward various rationalization suggestions. Communicate with business and production departments in time to ensure the normal and orderly logistics system.
Second, be strict with yourself and consciously abide by various systems.
Strictly abide by the various systems of _ _. Remember the instructions and criticisms of the leaders and put them into practice. Don't be late, don't leave early and don't be late for work. Do things carefully, carefully check the report to the leader, record the daily work and report it in time; Treat people with courtesy and get along with colleagues with frankness and tolerance; Serious office discipline, no slack in work, no games, no small talk, no things unrelated to the work content.
Third, there are shortcomings.
First, some things can't be done well according to the rules, and it's not enough to strengthen your perseverance.
Second, we are not bold enough in our work. We should change our working methods in the process of continuous learning and constantly innovate and improve.
Four. Work plan for the second half of the year
1, always pay attention to delivery. The delivery process needs to be clear, more detailed and clearer.
2. We should constantly improve our self-cultivation, establish a good corporate image, improve our service awareness and efficiency, and clarify our work priorities and goals.
3. Constantly put forward positive and reasonable opinions on the problems existing in _ _.
Problems such as _ _ and _ _ should be thoroughly discussed and put into practice in the second half of the year.
The work in the first half of the year is quite satisfactory, and I am full of confidence and expectation for the work in the second half of the year _ _ The second half of the year will have a brand-new look!
Personal work summary is incisive and to the point 7
This month, we carried out a series of colorful teaching activities around two themes. In the "interesting insects" activity, we chose ants, which are easy to get in life. Through observation and experiment, we learned the knowledge of ant tribe, experienced the happiness of small ants' unity and cooperation, further understood the living habits of ants, and fully tapped the interests of children. "I love summer" children know the seasonal characteristics of summer and know many ways to escape the summer.
In terms of environment, we decorate ribbons and balloons with children on Children's Day to dress up teachers, fully rendering the festive atmosphere. Children combined with the theme, collected pictures of various insects, made fans from various materials, and beautified the theme wall. Carry out the "June 1" International Children's Day activities for young children, and organize young children to watch the "June 1" program performance on the same day.
According to the characteristics of the temperature, do a good job of maintenance, the weather is sultry, and put on blankets and mats for the children. Remind children to drink more boiled water, so that children can get water supplement and physical recovery, and ensure their health.
Generally speaking, children are excited because of the weather, and teachers will try to organize some quiet activities, such as puzzle games and hands-on games, to make children feel calm and naturally cool.
In terms of safety work, summer came, and I found that children's activities increased and they wore less clothes. Children like to play rough games, and they are prone to fall and get hurt after falling. Therefore, it is recommended that children play some games with low activity, try not to fight with their peers, stabilize their emotions, put safety first and avoid dangerous things.
This month's semester work has come to an end, guiding children's summer life and safety education, and inspiring their pride in going to work.
Personal work summary is incisive and to the point 8
In a blink of an eye, another month has passed in the new semester. The fleeting time makes people sigh that the years are ruthless and want to stay in time, but the years quietly leave in our sigh. The teaching work has just begun, but it's time to write a summary. I want to say something, but I don't know what to say.
Generally speaking, my fifth grade exam has made great progress compared with my fourth grade exam a year ago. First of all, from the perspective of discipline, in the past, the class was very chaotic, and a class had to maintain discipline many times before it was forced down. In view of this phenomenon, I chatted with them, made a promise, set a goal, and used the competition in the class to make them realize the importance of observing discipline and how destructive bad discipline is. After a period of hard work, under my discipline, under the leadership of the monitor and under the mutual supervision of the students, the discipline of the students has been greatly improved. There are no more noisy voices in class. The students sat comfortably and listened carefully to the teacher. Even if there are questions, they raise their hands to speak. Some students don't even listen carefully, while others raise their hands to expose them. Students are afraid of being criticized by name in public, listen carefully in class, and no one talks nonsense anymore.
Secondly, in learning, students become more fond of learning than before. In the past, many people didn't know how to study, and many students didn't do their homework at all. Even if they did, they copied some homework. In view of this phenomenon, I always tell them seriously the importance of learning, the significance and purpose of your school and class, correct their learning attitude, and let them have a correct understanding of learning and realize the importance of learning. In learning, I also use competitions and competitions to arouse their enthusiasm for learning. In addition, I also use the method of mutual inspection between top students and poor students to enhance their interest in learning and enable them to study actively.
In this month's work, I think students' awareness of learning should be improved. How to improve students' learning consciousness will be a long-term, arduous and important work. If students can be cultivated into conscientious students, the work of the class teacher will be truly liberated and relaxed.
Personal work summary is incisive and to the point 9
After intense preparations, we completed the preparations for the first wedding conference and successfully held the first wedding conference of Pinai. In April, in addition to the daily wedding preparations and wedding editing. All the work is to prepare for the first wedding press conference. From design to production, from production to typesetting.
Seeing that the scenes in every picture have become real arrangements, I will have a great sense of accomplishment in my heart. I like challenges. The annual wedding press conference is a challenge to the whole team and to me. I believe that only through this experience can our team progress and I can grow through this experience. If you don't advance against the current, you will retreat, just like the last sentence of my wedding team short film. I am from Jinqiao, so I won't stop.
During this month's preparation, I also found some shortcomings in my work. From the production of inkjet cloth, I feel that I am inexperienced and have not proofread the color difference control in time. There are also shortcomings in personnel arrangement. Did not mobilize the enthusiasm of the media team. And there are also problems in the ways and means of communicating with people. This should be learned from Brother Pan and Cong Qing. Sometimes, the power of language is powerful! I need to learn more in this field, so that I can better manage the media team and make the whole team run healthily. In the upcoming wedding peak, play a better level.
I always believe that there are no natural managers, only managers who keep learning. I will study hard and try to correct my shortcomings. Let me play a more important role in the whole team. I will strive to improve my professional level and service level, and strive to satisfy and impress newcomers. The road ahead may be full of thorns, but I will never stop.
For the next step:
1. Organize the overall learning and communication activities of the media team. Improve the team's cooperation ability and technical level.
2. Try to make high-definition video step by step, and how to overcome the problem of computer hardware.
3. Do a good job in the daily update and maintenance of the public platform. Gradually expand the influence of Jinqiao brand.
Personal work summary is incisive and short 10
I was very depressed because I didn't see any practical results in my work in January. With the help of my colleagues and manager Wang, I turned grief into strength and strengthened my confidence. Recognize the reasons for this month's poor performance, pay more attention to adjusting your mentality in next month's work, and learn more about the sales skills of excellent property consultants in the same industry. The weaknesses in _ month's work are summarized as follows:
1, failed to adjust their sales mentality well, always too eager for quick success and instant benefit, too focused on individual and company sales performance, and failed to do well in sales psychology and tactics.
2. Failure to grasp the customer's purchasing psychology and the highlights of attracting customers, and failure to give targeted explanations to customers, resulting in failure to understand the customer's purchasing psychology and so on.
3. There are too many explanations about the real estate, and there is no systematic analysis of the customer's needs, which leads to customers turning a deaf ear, and even a lot of information is not easy for customers to remember.
4. I have basically mastered the professional knowledge and comprehensive knowledge of real estate under the training of leaders, but I can't put it into practice well in sales skills and techniques.
The above items are summed up by my calm thinking and colleagues' analysis. I must always keep in mind the matters in my work next month and keep a good attitude towards every customer. Learn more about psychology while remembering and correcting the above mistakes. The so-called know yourself and know yourself. I believe that if we can determine the customer's demand for housing, after explaining the real estate, we will definitely have excellent results.
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