Someone in the shop helps you study. I have done it before, and I have study notes. It's hard to describe now.
First of all, the general store requires employees to stay, which is to welcome guests. Ask for a smile, a soft tone. I don't need to say welcome etiquette. When guests enter the store, they should first be guided to sit down in the order receiving area and pull out chairs for the guests. Self-introduction: Hello, I am your service shop. My name is * * *. Make eye contact and ask for a smile on your face.
Other shops pour tea for guests and help this shop get supplies, such as photo albums and price lists.
First of all, don't ask the guests directly how much you want to take a wedding photo. That's rude.
You can introduce the characteristics of your store first, whether it is a theme wedding dress, a sea view theme, a VIP photo album or a European photo frame.
When the guest expresses great interest, try to understand the guest's consumption demand and consumption ability. Ordinary guests say they want to see two or three thousand, so you take out a set meal of three or three hundred and ask if it is suitable. If the guests don't object, they can introduce the contents of the set meal with basic consent. At the same time, take a small order and write the contents of the set meal as you speak, not in small print. Basically, after you finish writing, the whole paper is full, so you can't help but be tempted. There are so many services, remember to write a few sets of styles, hehe.
If the guests don't want to, then follow the routine from 3300 to low. At the same time, make eye contact with the guests in time and pay attention to the water in the guest's teacup. Some people's personalities can be seen from the conversation whether they are impatient or not, and who is in charge between husband and wife. It's much easier to find a point to intervene.
Sometimes, if the woman takes the initiative, she will basically get her approval. (Remember not only to introduce your products, but also to introduce yourself and sell yourself.) The basic list will do.
If the order is successful, make an appointment to take photos, pay attention to matters, sign a photo contract, pay in advance, leave a business card, and declare again: Hello, please remember me, I am your exclusive service store * *, please contact me in time if you have any questions in the future, and I will try my best to give you the best service.
When the guest leaves the store, he can send a short message to the guest's mobile phone, usually a message of blessing, and finally the signature is * * Store * *.
Of course, the list that cannot be received should be tracked in time. For those who are willing to leave contact information, you can contact them appropriately. Don't refuse reluctantly. Some people don't like to be disturbed
Don't show excessive behavior to marketers in the same industry.
I once met a marketer. She said our service was good, and she was a little embarrassed. There are also some wedding photos taken by the staff of other photo studios before.
Smile service is very important.