Tailor-made pure electric bus helps Gyeonggi Province to travel green.
Jinlong xmq 6 106 gwe pure electric bus traveling in gyeonggi province is a low-entrance high-end bus model specially developed for the Korean market. This model not only fully considers the use habits of Korean customers in terms of appearance and interior, but also makes special improvements in performance to meet the operational needs of the Korean market. In order to meet the actual road conditions of steep slopes in South Korea and the requirements of high-intensity operation of up to 20 hours and 300 kilometers per day, the car is equipped with a large-capacity battery that can be quickly charged, with dual guns and high-power charging piles. Since its operation, Jinlong Chun electric bus has won unanimous praise from Korean dealers and people.
It is not easy to deliver this order in Korea. In 20 19, after winning this order, Jinlong technical team and sales team went deep into the Korean market for research in order to build high-quality new energy buses that meet the requirements of Korean laws and regulations and meet the needs of local people. After the investigation, the bus export department of Jinlong International Trading Company stepped up cooperation with the technical team and certification department, while preparing for Korean certification, while constantly optimizing vehicles and tailoring them to customers.
Subsequently, affected by the epidemic, the two sides could no longer communicate face to face, and the design and manufacture of products could not be inspected and verified on the spot. All kinds of difficulties have brought a lot of inconvenience to certification and prototype production. If you can't get out, then carry out various simulation experiments in the company; If you can't communicate face to face, then communicate through the network "cloud". In the end, the overseas sales department overcame many difficulties and successfully completed the certification. The technical team also completed more than 70 vehicle localization improvements and produced two prototype vehicles. In June 2020, two prototypes arrived in Gyeonggi-do, South Korea and began trial operation. In the three-month trial operation, the performance of these two prototypes has been well received by everyone. After being affirmed, Jinlong Bus was encouraged and went all out to complete the production of the remaining 43 cars. In order to better fulfill this order, in March, 20021,Jinlong's sales staff braved the risk of overseas epidemic and went to Korea to visit customers, conduct market research and collect feedback on use, which brought confidence to partners and customers. According to the customer's demand, 43 order cars were delivered in four batches, and arrived in South Korea one after another, continuously contributing to the green travel of the Korean people "China Wisdom".
"Butler-style" after-sales service ensures that the trustworthy culture wins favorable comments.
Whether Jinlong Bus can play well and go far in overseas markets depends on quality and service. In this batch of orders from South Korea, in order to do a good job of after-sales support for vehicles, the delivery service department of Jinlong International Trade Company arranged experienced after-sales engineers to provide after-sales support in turn. Today, Korean after-sales support has never stopped.
Many problems, such as the long distance between cities, the severe epidemic situation, the visa period in South Korea and the simultaneous operation of vehicles in several cities, have brought great challenges to the after-sales team of South Korea Jinlong Bus. When the epidemic situation in Gyeonggi Province is serious, after-sales engineers can only overcome their psychological fears, take protective measures, stick to their posts, and adhere to the "Lotus" service commitment to ensure the normal operation of vehicles.
Up to now, Jinlong Bus has established a strong after-sales service system around the world, with more than 700 domestic after-sales service outlets and more than 65,438+000 overseas service engineers all over five continents, forming a "butler service system" with the goal of customer satisfaction. In addition, Jinlong also takes advantage of its long-term deep cultivation of intelligent network connection to inject intelligent technology elements into after-sales service with the "intelligent cloud service platform" independently developed.
South Korea, like Europe, America, Japan and other countries, is also a powerful automobile country, with local automobile brands accounting for more than 90% of the market share, and foreign bus brands rarely have a foothold. The successful delivery of South Korea's batch orders is another practice of Jinlong Bus's active response to the national "Belt and Road Initiative" and another achievement of Jinlong New Energy Bus's operation in developed countries in the world. Relying on the opportunity of new energy buses, Jinlong will continue to deepen the Korean market, innovate constantly, be good at research, seize the commanding heights of the future development of new energy buses, and constantly enhance the influence of Jinlong Bus and China Bus in the global market.