Localization Service Commitment Part I:
In XXXX company, we provide long-term localization service.
1, service response time
During the warranty period, our company promises to respond according to the fault handling process 1 hour, and the resident personnel can remotely solve the fault through monitoring software. If the fault cannot be solved remotely by monitoring software, according to the distance between the fault site and Tongling College, the on-site technicians will arrive at the site within 1 hour and complete the maintenance of the user's fault software within 4 hours. After the fault is solved, notify the user to record it in the file.
3. Patrol maintenance service
In addition to responding to the problems in the system in time, the customer service engineer will also visit the site regularly (4 times a year), and its inspection contents include:
? Understand the system operation;
? Diagnose operating system problems;
? Solve customer system problems;
? System health check;
? Give users technical support and consultation related to the system;
4, fault resolution process
5. Handling of special circumstances
In the event of major emergencies (such as natural disasters, large-scale system failures caused by human factors, etc.). ) or special period (such as comprehensive upgrade of system software, superior inspection, implementation of major tasks, etc. ), technicians will be sent on-site for 7*24 hours until the system resumes normal operation or the special period ends.
6, after-sales service personnel information
Seal of the bidding company: 20xx year x month x day
Official seal of after-sales service company: 20xx year x month x day
Localization Service Commitment Part II:
Commitment letter of after-sales service
? Quality comes from concentration, and service comes from sincerity? Guang Zhi office furniture provides a wide range of pre-sale, in-sale and after-sale services, aiming at providing customers with perfect, timely and fast services, making proper arrangements for you, highlighting outstanding features and creating a new era of value-added services. We hereby promise you:
pre-sale service
1. Our company has a group of furniture design engineers with rich experience in furniture and interior decoration, who can provide customers with all kinds of product information in time, provide professional design (floor plan and three-dimensional simulation renderings) according to their actual needs and requirements, and plan the most space-saving and economical office environment layout for customers free.
Advanced production equipment represents the strong strength of our company, and many excellent professional designers and technicians have laid a solid foundation for us. We warmly welcome users to visit our company, give guidance and put forward valuable opinions.
3. Our company will send a strong design team for each project, and they will communicate effectively with the user representatives. Efficient work can save users valuable design time. In addition, our design team will make in-depth field investigation and make a modern, reasonable and robust design scheme (suggested scheme) for users' reference.
4. Our company can also provide convenient measures such as product loans and product demonstrations, so that you can clearly understand the characteristics and grades of the products you need before buying, so as to choose the most suitable products.
sales service
1. The engineering management department is composed of professional furniture design engineers and experienced professional technicians, and is responsible for following up all orders and engineering details, carefully interpreting the appropriate modifications made by customers in the production process of the project, and responding in time.
2. We strictly implement ISO900 1:2000: 2000 standard production in raw material control, semi-finished product inspection and finished product sampling inspection.
3. In addition, in the production process, we will invite users to send representatives to the factory for inspection and supervision in the furniture production process.
4. Our company has a professional transport fleet and experienced professional installation technicians to provide all-weather installation services, which can ensure the timely delivery and smooth installation of furniture.
We also provide free door-to-door delivery, installation, product debugging and cleaning up the installation site. After installation, we will provide product use guidance, so that users can use the quality products provided by our company in a timely and safe manner.
after service
After-sales service is put on record and managed by the after-sales service department, and a project manager is appointed to be responsible for the after-sales tracking, organization and control of this project, whose main responsibility is to be responsible for the major maintenance of the products sold in this project and support services in case of emergency. General repair, maintenance and maintenance work shall be undertaken by the company's regular maintenance points and mobile cars.
1, according to national standards? Three packs? ;
2. Warranty and service measures during the warranty period:
Our company promises to provide users with the service principles that will be followed during the warranty period:
(1) Take the initiative to provide on-site service and deal with problems in time;
(2) For this project, we promise to deliver it after installation, and conduct routine sampling inspection three times a week for free, which will remain unchanged during the warranty period.
(3) During this period, the company will replace the problems caused by the quality of the products themselves rather than human factors. During the warranty period, if the product is damaged by non-human factors, the company will repair it free of charge, and the material cost and travel expenses arising from the maintenance will be borne by our company;
(4) Respond positively to users' beneficial suggestions;
(5) Provide instructions on product operation, use and maintenance;
(6) Actively assist users to maintain products within the specified warranty period;
(7) Do a good job in user quality information feedback, and implement quality feedback and quality tracking system;
(8) Provide users with information on the use and improvement of new products in time, so that users can get first-hand information when they need some new furniture products.
3. Service measures after the warranty period
Our company not only provides a three-year warranty period for the products of this project, but also provides lifelong tracking and maintenance services for the products after the warranty period. Details are as follows:
Although it is out of the warranty period, we still promise to provide routine sampling inspection once a month, including free on-site service, maintenance and testing, to show respect for users. If the goods need to be replaced with spare parts, we can charge the spare parts fee according to the current market price (purchase price), but we are free of labor and on-site service fees.
4. Localization after-sales service measures
Our company has service points and a number of mobile maintenance service vehicles in eleven cities, including Nanning, Liuzhou, Guilin, Hechi, Yulin, Qinzhou, Baise and Laibin, and has a complete spare parts warehouse with sufficient spare parts and hardware accessories. For furniture vulnerable parts, such as guide rails, universal wheels, pneumatic rods, handles, locks and other accessories, reduce the cost of customers buying the whole thing. Risk? Is it the goal we pursue, the goal we pursue, and the goal we have always adhered to? Everything is for the customer? Commercial purpose,
Constantly provide for consumers? Fashion and quality? This service, so we make the following commitments:
Response time of localization service: after receiving the maintenance call or online application, go to the site for processing within 2 hours during normal working hours. If it can't be repaired, we will replace it with a new one at a preferential price lower than the market price to solve customers' worries.
In addition, we also provide all-round technical training for our customers:
(1), installation site training;
In the quotation stage of furniture installation, on-site training will be given to relevant users and main responsible personnel. Explain the main performance, installation and debugging methods, precautions, etc. The purpose of each part of furniture is to let customers have a full and sufficient understanding of the whole furniture framework, so as to facilitate the installation and necessary maintenance of furniture in the future.
(2), operation and use training;
In the process of furniture delivery, the user-related staff and their main responsible personnel are trained in operation and use. This paper expounds the main functions of furniture, matters needing attention in maintenance and the maintenance of furniture. The purpose is to let users quickly understand the main functions of furniture accessories, familiarize themselves with the operation and use of furniture as a whole, and strictly implement various specifications in operation to avoid man-made damage.
(3) Training 10- 15 operation and maintenance personnel for users free of charge, so as to relieve the worries of users in daily simple maintenance.
(4), perfect after-sales service equipment (plus cars, tools, etc. )
6. Safety measures
(1), before production: Strict raw material audit is the first condition for finished products to meet the requirements of environmental protection products. All the raw materials we choose have obtained environmental protection certification, and we provide environmental protection certification and related materials. Every batch of incoming raw materials has been sampled by our quality inspector, and will be directly returned to the supplier if it is unqualified. Eliminate raw materials that do not meet environmental protection requirements from the source into the production line.
(2) Production shall be conducted in strict accordance with the standards of the purchaser and the tenderee. In the production process, all technological processes should be strictly monitored and equipped with sophisticated processing instruments. Skilled operators should ensure that the finished products are free from secondary pollution and delivered within the time limit.
(3) Technical support: relevant requirements of this project.
(4) After finished products: After finished products are finished, we will conduct self-inspection of harmful substances and effective ventilation.
7. Service Hotline and Maintenance Appointment: The opening of the first free hotline (800-879-2069) in the furniture industry in the whole region marked a solid step in the normalization and internationalization of the company. After receiving the telephone call or written notice from customers asking for maintenance or assistance, the after-sales centers in eleven cities, such as Nanning, Liuzhou, Guilin, Yulin, Qinzhou, Laibin, Hechi, Baise, Guigang, Beihai and Fangchenggang, send people to the site for treatment within 2 hours during normal working hours, or even on call. Outside eleven cities, it will be accepted by the nearest branch, and people will be sent to the site for treatment within 12 hours. If it can't be handled at the moment, you can put forward a treatment plan within the same day and solve the corresponding problems within the time limit.
Guang Zhi Company Service Center welcomes and sincerely accepts users' valuable opinions and suggestions at any time!
The localization service commitment letter Part III:
To Hefei Municipal Government Procurement Center:
Agriculture, Forestry and Water Affairs Bureau of Baohe District, Hefei City:
We make the following commitments to the handover service of greening and maintenance project in Binhu New District of Hefei:
1, providing high-quality greening and maintenance services;
2. Provide services according to the standards and quality specified in the service requirements in the bidding documents;
3. Provide the greening and maintenance required by the tender. We have carefully reviewed the service requirements and formally recognized all the service contents of this tender;
4. We promise to set up a fixed office and vehicle parking place in Hefei within 30 days after the expiration of the bid-winning publicity;
5. The services provided are legal, that is, they do not violate the provisions of national laws; The services provided have specific service contents and service standards to ensure service quality; The services provided have good operability, rationality and feasibility;
6. We promise to provide corresponding garden equipment, such as sprinklers, pumps, lawn mowers, hedge trimmers, foggers, sprayers, punchers and all kinds of pruning shears. , and the equipment is in good condition and can be used normally;
7. Accept the supervision and inspection of the purchaser and relevant departments.
Note: Each bidder may propose service standards, schemes and measures for the above-mentioned commitment terms, and may supplement but not delete the above-mentioned terms.
Electronic seal of the bidder: