1, product knowledge
(1) Understand the product types and features of this enterprise, including functional features and applicable occasions (such as catering).
(2) Master the layout design style of various rooms and the price range of various types of rooms.
(3) Be familiar with the specific contents and operation procedures of various service projects.
(4) Familiar with various charging standards and charging standards (such as house prices).
2. Business skills
How to communicate with guests to get order information?
(2) How to deal with unexpected events in the front desk reception: for example, what should I do if I encounter a drunken person making trouble? (generally handled by security personnel), what should I do if I meet an elderly person or a child who needs special care? Wait a minute.
(3) How to improve the attractiveness to customers.
(4) How to do a good job of after-sales service: (How to solve the unsubscribe situation).
3. Gluten-free diet
(1) Female employees wear light makeup, while male employees have neat faces and no bangs.
(2) Do not wear jewelry such as gold and silver, and female employees do not wear exaggerated earrings.
(3) Keep the work clothes clean and tidy, without holes, stains, mimeographs, etc.
Taboos in hotel sales
1, subjectively determine the credibility of the consumer unit.
At a regular meeting of department managers, the sales manager reported that a foreign company had come to the store to spend money, hoping to pay the bill. The boss asked the manager: Is it state-owned or private? The answer is that it is private; What is the investment quota? The answer is nearly 10 million; So the boss warned that such a small-scale private enterprise would not charge.
This sentence blocked the door of convenience that the enterprise hoped, and at the same time, the hotel unconsciously lost one of its most loyal customers.
2. Planning is only a matter for the marketing department.
Famous hotels have a very good tradition. Before the festival comes, the boss should take the lead in organizing all foremen and above to hold a Zhuge Liang meeting. Please give us your ideas and find a way. This is a good practice worth popularizing. The number of people in the marketing department is limited no matter how professional they are; No matter how many ideas there are, they are powerless.
Three heads are better than one, one is Zhuge Liang, and the participation of many people will help the event to be a complete success. They also set up part-time salesmen among the heads of various departments to fill the shortcomings of salesmen in customer information collection and relationship communication, and basically formed a three-dimensional network of external marketing, which is very practical.