Mr. Zhao is an off-road vehicle enthusiast in Shenyang. He bought Haval H9 on March 4th, 20 15. In his words? Every man should have his own SUV. In addition to checking relevant technical parameters, he himself has worked in the field of automobile research and development for many years. After the test drive, he felt that the performance was not bad, so he paid for the car without hesitation, but after buying it, he was in constant trouble?
The car has been used for 5 years, and the 4S shop has been sold for more than 50 times.
Haval H9 has attracted much attention since it went public at the end of 20 14. As Harvard's first off-road SUV, it is naturally loved by off-road users.
However, Mr. Zhao's Haval H9 failed continuously after it was purchased in March 20 15. In the year when he bought a car, he kept going into the after-sales workshop of 4S shop, not to repair it, but to replace parts. Mr. Zhao is also the original owner of Haval H9. At this time, the car can enjoy the manufacturer's extended warranty of 6 years or 200,000 kilometers.
Mr. Zhao said: I ran more than 50 thousand kilometers and found that the fuel consumption was high. Dealers in Shenyang said that this is a common phenomenon and will not be repaired. After Mr. Zhao tried to communicate with him several times, the dealer finally agreed to help the owner find the reason.
However, during the inspection, Mr. Zhao found that the after-sales staff did not work hard. He even found that after the vehicle was handed over to the dealer to find out the engine oil problem, the engine oil quantity did not drop but rose. It is suspected that the dealer secretly added oil and then told the owner that the vehicle did not burn oil.
Later, when more owners of Haval H9 joined the ranks of rights protection, dealers were forced to undertake the problem of searching for engine oil comprehensively.
After inspection, it was found that almost all the piston rings were damaged, and the dealer asked the owner to replace the piston rings at his own expense. Helpless, Mr. Zhao and many car owners communicated with the dealer many times, and the dealer reluctantly agreed to replace the piston ring for free. But it is not necessary after replacement, and the piston ring has to be replaced.
"Almost every Haval H9 has changed its piston ring and even overhauled its engine," many Haval H9 owners said helplessly.
Mr. Zhao said: After consulting professionals, it was found that the piston of the 2.0T engine had design defects and the piston ring was easily damaged. Burning engine oil has become a common problem of Haval H9, and the manufacturer has not recalled the vehicles burning engine oil so far.
Mr. Zhao said: dealers are used to this and always prevaricate. Haval H9 owners have to go to the 4S shop again and again to complain before they can solve the problem. Some car owners have left their cars in 4S repair shops for several months. ? "The manufacturer's 400 customer service phone was blown up by the owner. Customer service has been asking the owner to find a 4S shop, but the 4S shop can't solve it or can't solve it. They are kicking the ball between them. " Mr Zhao said angrily.
The author interviewed Master Yuan, an automobile technician. According to his analysis, "the GW4C20 four-cylinder turbocharged gasoline engine of Haval H9 is actually developed on the basis of the Volkswagen EA888 engine, so the main structure is similar to the EA888 engine, and the appearance is simply too similar. The problem of EA888 engine burning oil was also' inherited' by Haval GW4C20 engine. "
Haval H9 "tire belt" failure is not just burning oil.
In addition to the owner Mr. Zhao, Haval H9 has four other owners, all of whom are members of Haval H9 Cheyouhui.
The problems of their cars are basically the same, such as burning oil and leaking antifreeze. In addition, the common problem is that the vehicle speed exceeds 100 km/h, the steering wheel shakes seriously, and then the vehicle suddenly stops without warning.
Several owners of Haval H9 have no choice but to joke about their cars: "Haval H9 can take you anywhere, but it may not bring you back".
The owner believes that apart from the design defects of the engine, the oil leakage of the transmission assembly is normal, and every owner of Che Huiyou has the oil leakage of the transmission and the loopholes of the turbocharger.
Furthermore, Haval H9, as a four-wheel drive SUV, has a transmission shaft, and its original transmission shaft (commonly known as "secondary transmission shaft") has design defects, which is manifested in the steering wheel shaking at high speed.
The solution given by the dealer surprised the car owners: the original "two-stage drive shaft" was changed to "one-stage drive shaft". Car owners said: Although the high-speed jitter disappeared after replacing it with the "first-class transmission shaft", the "girder" part of the chassis should be cut off to leave installation space for the "first-class transmission shaft". Cutting is equivalent to major surgery, which will reduce the safety strength of vehicle chassis. Many car owners say it is difficult to understand this treatment.
However, some car owners said that some car owners of the motorists' club could not stand the jitter and agreed to replace it with a "first-class transmission shaft". However, another problem has arisen. Changing to a "first-class transmission shaft" is easy to damage the gearbox, and the existing Haval H9 has changed two gearboxes.
Mr. Zhao, the owner of the car, said: Haval H9' s failures are one after another, and the solution is to rob Peter to pay Paul. But what makes car owners angry is the dealer's handling attitude. The Driving Association consists of Haval H9 owners from all over the country. They learned that the troubleshooting advice given by dealers all over the country is similar, but it is more difficult to repair and replace parts than to return them.
Write it at the end
"Five years later, Haval shed tears twice, and repairing the car was really tiring." This is a summary of the use of Haval H9 by the owners and drivers' association members in recent years. Even if it is only opened for two or three years or even more than one year, the above problems will occur.
Mr. Zhao, the owner of the car, said: China brand cars have a short development time and little technology accumulation, and some quality problems can be understood as long as they can be repaired. However, the dealers shirked, and the car companies were indifferent to this, which made the car owners puzzled. The owner of Haval H9 became a doctor after a long illness and passively became an expert in car repair.
Spending more than 200 thousand on a car is a kind of trust, but what you get is a scolding. Is this the responsibility of the distributor or the manufacturer? It is worth pondering. ......
This article is not about black Haval H9. We have good reasons, and the owners of Haval H9 provide many clues. I hope that dealers and manufacturers will pay attention to it and help car owners solve the problem.
The author will continue to report on Haval H9, so stay tuned. ......
Xingchen doctor studio
This article comes from car home, the author of the car manufacturer, and does not represent car home's position.