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What are the characteristics of accident car reception in 4s shop?
Characteristics of 4s shop receiving accident vehicles First of all, when receiving accident vehicles in the shop, the accident specialist receives and registers them according to the normal process: pay special attention to asking for details, especially the exterior and interior glass. And leave the customer's own business card for the customer to contact. Ask whether the customer has received the insurance company's claim, and contact the insurance company's personnel whether it is possible to disassemble the inspection. After the insurance company replies that it agrees to dismantle the inspection, it will print the dispatch list with the maintenance item "Dismantle the inspection" and confirm the time of dismantling the inspection.

4s shop accident car maintenance

Arrange relevant personnel to disassemble the accident vehicle, and the accident specialist will cooperate with the disassembly team to disassemble the accident vehicle, collect the disassembled parts one by one, and record the maintenance hours. After the disassembly inspection is completed, the whole vehicle should be inspected from outside to inside and from front to back in turn, and the damaged items should be confirmed again. Draw up the damage inspection form, contact the parts personnel to carefully check the damage inspection form, and confirm the inventory of damaged parts (if the parts are irregular, mark them on the damage inspection form to confirm the arrival time of the parts).

Contact the loss-determining personnel of the insurance company to go to the store to determine the loss, and then submit the first loss-determining sheet to the insurance company. The accident specialist reconfirmed the actual replacement parts of the accident vehicle marked on the Damage Inspection Sheet, and the third copy was left in the parts department to stock up and sent to the workshop. Keep the second copy and estimate the car payment and actual maintenance cost. And inform the customer to come to the store to sign the accident car maintenance contract.