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How to write the apology letter of Taobao seller for sending the wrong goods?
Dear customers, first of all, I would like to express my sincere apologies to you. Because of the XXXX problem,

Our customer service sent the wrong goods, and the resulting freight will be borne by all of us. We will send you a small gift. Although this is not an expensive gift, in order to express our apologies, please accept it as compensation for our poor service!

As we have just started, all the business is progressing in groping, and it is inevitable that there will be such mistakes. We will inevitably have some minor defects in our service, but we will actively correct them. We know that only by constantly improving ourselves can we make greater progress. Of course, these are closely related to you and all our customers. Without your support and understanding, there will be no progress. Once again, I apologize for 120 thousand!

We will launch new models every week, and there will be preferential activities every month. Please visit our store with your friends often. If you have good opinions and suggestions, you are welcome to put them forward to our customer service.

Your loyal friend: XXXXXXX

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Write in a hurry, make do with it, and change whatever you need.